iHerb Reviews 

13,218
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 3,655 reviews, reviewers had a great experience with this company. Customers consistently praise the wide variety of high-quality products, highlighting trusted brands and detailed information. Many appreciate the excellent and competitive prices, often finding good sales and reasonable free shipping. Reviewers also commend the fast and prompt delivery, noting items often arrive well-packed and secure. However, some people were dissatisfied with delivery services, reporting parcels not arriving, being left unattended, or returned due to missing information. Certain carriers were also mentioned as problematic. Additionally, some customers noted issues with packaging quality, mentioning items arriving without adequate protection or broken.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the quality and variety available. Many... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many customers praising the fast and... See more

Order

Customers consistently note ambiguous experiences with order, with some praising the fast delivery and easy... See more

Price

Clients share positive opinions on price, with many reviewers consistently highlighting the great and... See more

Quality

People report positive experiences with quality, with many customers consistently praising the high quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I believe iHerb has merged or bought VitaCost, which I used for many years. Now I am placing orders directly through the iHerb website. Their website is easy to navigate and customer interface is exce... See more

Company replied

Rated 5 out of 5 stars

Easy access to finding products Trusted brands and better quality and quantity than other websites I like the autoship giving a discount as well as being shipped on a regular basis ,also informing... See more

Company replied

Rated 5 out of 5 stars

I recently purchased some organic Steak Sauce. Each bottle arrived encased in bubble wrap with each separate bottle having its own sealed plastic bag! This is excellent shipping and the product was co... See more

Company replied

Rated 5 out of 5 stars

iHerb consistently delivers high‑quality products at great prices, and their shipping is impressively fast. Everything arrives well‑packed, fresh, and exactly as described. Reliable service, smooth or... See more

Company replied


Company details

  1. Fitness and Nutrition Service

Written by the company

Since 1996, iHerb has strived to enhance your online shopping experience. Initially, our company promoted the benefits of St. John's Wort. Hence the name: iHerb. It is now a world-class online store, supplying a vast selection of brand name natural products. We believe iHerb offers the best overall value, period! Our success and very existence are dependent on the repeat orders and word-of-mouth recommendations of loyal, satisfied customers.


Contact info

3.8

Great

TrustScore 4 out of 5

13K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(13,218)

4,921 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We love your roasted garlic and onion…

We love your roasted garlic and onion jam! It is always a hit at our gatherings. We were delighted at the prompt delivery if our order; which was in perfect order.

July 10, 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

We are glad to see that you had a 5-star shopping experience with us!

Thank you for taking the time to write a review and we are already looking forward to your next visit!

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Rated 5 out of 5 stars

Very easy to order!!

July 2, 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

We are glad to see that you had a 5-star shopping experience with us!

Thank you for taking the time to write a review and we are already looking forward to your next visit!

Rated 5 out of 5 stars

Outstanding Service and Excellent Products!

I have been shopping with iHerb for quite some time, and my experience has always been excellent. The website is easy to use, the product selection is impressive, and the prices are very competitive.
The orders are processed quickly, shipping is fast, and the products always arrive well-packaged and in perfect condition. I also appreciate the wide range of high-quality health and wellness products that are sometimes difficult to find elsewhere.
Customer service has been reliable whenever needed, and the overall shopping experience is consistently smooth and professional. I highly recommend iHerb to anyone looking for quality supplements, natural products, and outstanding service.

May 14, 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

We are glad to see that you had a 5-star shopping experience with us!

Thank you for taking the time to write a review and we are already looking forward to your next visit!

Rated 5 out of 5 stars

I like the selection of products and…

I like the selection of products and price range and fast delivery.

July 10, 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

We are glad to see that you had a 5-star shopping experience with us!

Thank you for taking the time to write a review and we are already looking forward to your next visit!

Rated 5 out of 5 stars

Reliable company.

Iherb is one of the reliable companies in the USA. So far, everything is fine, thank you.

July 9, 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

We are glad to see that you had a 5-star shopping experience with us!

Thank you for taking the time to write a review and we are already looking forward to your next visit!

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Rated 5 out of 5 stars

IHerb is an amazing service provider…

IHerb is an amazing service provider via the user friendly app.
Majority of the products I’ve ordered over the years have been of superb quality.
Service provided is prompt & professional.
I have recommended iHerb to many of my friends and acquaintances. Keep up the great service you’ve been providing, it’s life saving and changing.

July 11, 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

We are glad to see that you had a 5-star shopping experience with us!

Thank you for taking the time to write a review and we are already looking forward to your next visit!

Rated 5 out of 5 stars

Excellent customer service and prompt…

Excellent customer service and prompt delivery.

July 9, 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

We are glad to see that you had a 5-star shopping experience with us!

Thank you for taking the time to write a review and we are already looking forward to your next visit!

Rated 5 out of 5 stars

Your prices rival Amazon’s and your…

Your prices rival Amazon’s and your delivery system is great. You also have everything I need for a successful diet program.

July 9, 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

We are glad to see that you had a 5-star shopping experience with us!

Thank you for taking the time to write a review and we are already looking forward to your next visit!

Rated 5 out of 5 stars

Count me as another happy customer

Count me as another happy customer! My organic canola oil arrived very well packaged being in a glass bottle. Very timely delivery too. Love this Company!!

July 11, 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

We are glad to see that you had a 5-star shopping experience with us!

Thank you for taking the time to write a review and we are already looking forward to your next visit!

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Rated 5 out of 5 stars

Order shipped and arrived very fast and…

Order shipped and arrived very fast and nothing was damaged. Thank you so much.

July 6, 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

We are glad to see that you had a 5-star shopping experience with us!

Thank you for taking the time to write a review and we are already looking forward to your next visit!

Rated 5 out of 5 stars

Great selection …

Great selection, good deals and prices, fast shipping, and arrived as ordered. This was my second order.

July 7, 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

We are glad to see that you had a 5-star shopping experience with us!

Thank you for taking the time to write a review and we are already looking forward to your next visit!

Rated 1 out of 5 stars

Package Lost, No Refund, No Resolution

I have been a loyal customer of iHerb, but this experience has made me hesitant to ever order from them again. In December, I placed an order totaling $189.80, but I never received it. I contacted customer service as soon as I realized my package was missing, expecting they would either replace the order or issue a refund. Instead, they refused to take responsibility and I was left without my products or my money.

I paid iHerb for my order with the expectation that it would be delivered to me. When a package goes missing, the customer should not be the one left to absorb the loss. Despite providing the necessary information and trying to resolve the issue, I received no meaningful assistance. Months have passed, and I am still out $189.80.
This experience has completely changed my opinion of iHerb. If something goes wrong with your delivery, don't expect the company to stand behind your purchase. Losing nearly $190 with no refund or replacement has made me very hesitant to ever shop with them again.

December 5, 2025
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

We are sorry for any issues and please continue the conversation with our Customer Support team who will gladly assist you further.

Rated 5 out of 5 stars

High quality products and great prices

High quality products and great prices. Easy to find what I needed and will definitely order from them again.

July 8, 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

We are glad to see that you had a 5-star shopping experience with us!

Thank you for taking the time to write a review and we are already looking forward to your next visit!

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Rated 5 out of 5 stars

The website was amazing and made easy…

The website was amazing and it made it easy to navigate the items I wanted to purchase. The prices were also was amazing.🤩

July 9, 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

We are glad to see that you had a 5-star shopping experience with us!

Thank you for taking the time to write a review and we are already looking forward to your next visit!

Rated 5 out of 5 stars

A Trusted Source

As always, I love the great availability of products that I trust, and the efficient processing and delivery of the products that I order.

July 10, 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

We are glad to see that you had a 5-star shopping experience with us!

Thank you for taking the time to write a review and we are already looking forward to your next visit!

Rated 5 out of 5 stars

The items were shipped the same day I…

The items were shipped the same day I placed the order. I received them in Europe four days later. They were delivered faster than the wind — perfect, absolutely perfect. 🥰🐐🥰

July 10, 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

We are glad to see that you had a 5-star shopping experience with us!

Thank you for taking the time to write a review and we are already looking forward to your next visit!

Rated 1 out of 5 stars

Accused me of not buying for personal use and refused to sell to me

They kept cancelling my order and after 2 days of waiting to hear from a real person is was because I bought too many supplements and they accused me of not purchasing for personal use. I am unwell and need a lot of supplements to work on my health and have never purchased for anything more than individual use. Terrible way to treat a customer!!

July 10, 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

We are sorry for any frustrating experience you have had and want to learn more so that we may help.

Please contact our Customer Support team who is standing by to assist you further.

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Rated 1 out of 5 stars

Ugh Ugh Ugh

Ugh, I spent a huge chunk of change ordering from this company. The delivery service they provided is incompentent as the driver falsified that they attempted to deliver twice. I was home and no delivery was ever attempted. The product was 'returned'. I asked for a refund as I do not want a third attempt at delivery as the products will be sitting in a hot truck for 4 days and spoiled. I was not able to speak to a live person only a bot. The bot kept going in circles and not responding to my request to speak to a live person and then indicated someone would reach out in 4 hours. 2 days later I received a response that 'someone' would reach out via email on my refund request in 48 hours. That's ridiculous. I want my refund now so I can purchase my needed supplies right away.

July 6, 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

We are sorry for what you have reported and want to help. However, we need the order number in order to do so. May you please provide the order number in an updated version of this review? Once received, we will gladly expedite this matter in an effort to assist you.

We are standing by to help and hope to hear from you soon.

Rated 5 out of 5 stars

Great products at a reasonable prices

Great products at a reasonable prices, fantastic service and very fast delivery, Keep it up.

July 7, 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

We are glad to see that you had a 5-star shopping experience with us!

Thank you for taking the time to write a review and we are already looking forward to your next visit!

Rated 5 out of 5 stars

Great selection at reasonable prices

Great selection at reasonable prices. Very quick processing and shipping.
Highly recommend

July 7, 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

We are glad to see that you had a 5-star shopping experience with us!

Thank you for taking the time to write a review and we are already looking forward to your next visit!

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