iHerb Reviews 

13,079
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 3,687 reviews, reviewers had a great experience with this company. Customers consistently praise the wide selection of high-quality products, noting their excellent value and competitive pricing. Many appreciate the efficient ordering process and consistently fast delivery, with items frequently arriving quickly and on time. Reviewers also highlight the careful packaging, ensuring products arrive safely. However, some customers encountered significant delivery issues. Several reported packages not being delivered, returned, or experiencing incorrect delivery attempts by carriers. Others expressed dissatisfaction with specific third-party logistics companies, citing unattended deliveries or unprofessional conduct, prompting requests for alternative shipping options.

What people talk about most

Product

Consumers generally find the products to be of high quality, fresh, and within expiration dates, with many... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising fast and free... See more

Order

Clients share ambiguous opinions on order experiences, with many expressing satisfaction with the ease of... See more

Price

Customers had positive experiences with price, often highlighting the great and reasonable prices,... See more

Quality

Reviewers mention positive feedback about quality, with many consistently praising the superb quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently purchased some organic Steak Sauce. Each bottle arrived encased in bubble wrap with each separate bottle having its own sealed plastic bag! This is excellent shipping and the product was co... See more

Company replied

Rated 5 out of 5 stars

i have had top service in all my dealings with iherb (over 12years and counting).. the pricing and special discounts help me afford wonderful products at soup'erb pricing.. if there's ever been a... See more

Company replied

Rated 5 out of 5 stars

I love ordering my vitamins, supplements, herbals and personal care products from iHerb. They always have what I need. If something that I need is out of stock, they quickly inform me of when it wil... See more

Company replied

Rated 5 out of 5 stars

I was impressed with the amount of specific products they had that I was looking for! And the multiple discounts/sale prices they offered! Their minimum is $25 for free shipping which is awesome nowad... See more

Company replied


Company details

  1. Fitness and Nutrition Service

Written by the company

Since 1996, iHerb has strived to enhance your online shopping experience. Initially, our company promoted the benefits of St. John's Wort. Hence the name: iHerb. It is now a world-class online store, supplying a vast selection of brand name natural products. We believe iHerb offers the best overall value, period! Our success and very existence are dependent on the repeat orders and word-of-mouth recommendations of loyal, satisfied customers.


Contact info

3.8

Great

TrustScore 4 out of 5

13K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(13,079)

4,793 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

IHerb is a Great Company

IHerb is a great company to do business with. Great selection of products, competitively priced & quick to ship!

June 9, 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

We are glad to see that you had a 5-star shopping experience with us!

Thank you for taking the time to write a review and we are already looking forward to your next visit!

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Rated 4 out of 5 stars

Good brand

Actually, I received it but I don't use it yet. I know that Brand NOW has a good quality. But this time I have Bp meds which I cannot use this supplements right now.

July 5, 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

We are glad to see that you had a great shopping experience with us!

Thank you for taking the time to write a review and we are already looking forward to your next visit!

Rated 5 out of 5 stars

Easy website to get around

Easy website to get around. Prices comparable to other companies.

July 5, 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

We are glad to see that you had a 5-star shopping experience with us!

Thank you for taking the time to write a review and we are already looking forward to your next visit!

Rated 5 out of 5 stars

Great Selection and Service

The iHerb site is easy to navigate and user friendly. I always find a wide selection of products available, and the shipping is fast and efficient.

July 1, 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

We are glad to see that you had a 5-star shopping experience with us!

Thank you for taking the time to write a review and we are already looking forward to your next visit!

Rated 5 out of 5 stars

Impressive in many ways!

I was impressed with the amount of specific products they had that I was looking for! And the multiple discounts/sale prices they offered! Their minimum is $25 for free shipping which is awesome nowadays! They tell you in advance the expiration dates! Who else does that! They were so fast in shipping, too. Ordered over the (holiday) weekend and received today (Sunday)! My next order, placed today, is expected tomorrow! Awesome experience!

July 5, 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

We are glad to see that you had a 5-star shopping experience with us!

Thank you for taking the time to write a review and we are already looking forward to your next visit!

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Rated 4 out of 5 stars

The iHerb delivery is faster than…

The iHerb delivery is faster than Vitacost, and the products are just as good, they even have Swanson's products. So far so good!

June 29, 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

We are glad to see that you had a great shopping experience with us!

Thank you for taking the time to write a review and we are already looking forward to your next visit!

Rated 1 out of 5 stars

Hiorrible company

This is a horrible company. The delivery service iHerb uses is an "odd" carrier, not the usual ones. I did not recieve my package after weeks of delay. The carrier said the package was delivered. After several days, and a hard battle with Artificial Intelligence, I was granted a refund.

July 4, 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

We are sorry for what you have reported and want to help. However, we need the order number in order to do so. May you please provide the order number in an updated version of this review? Once received, we will gladly expedite this matter in an effort to assist you.

We are standing by to help and hope to hear from you soon.

Rated 5 out of 5 stars

IHerb app is fantastic

IHerb app is fantastic! Very easy to navigate, order, and get status on orders.

July 2, 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

We are glad to see that you had a 5-star shopping experience with us!

Thank you for taking the time to write a review and we are already looking forward to your next visit!

Rated 5 out of 5 stars

Getting happier with iHerb

The sale was good and my stuff came quickly. These are the reasons I loved Vitacost. So Im happy to see you are living up to those standards. Thanks!

July 5, 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

We are glad to see that you had a 5-star shopping experience with us!

Thank you for taking the time to write a review and we are already looking forward to your next visit!

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Rated 4 out of 5 stars

Product order accurate and fast…Aloe force her al

Product order accurate and fast delivery.

July 4, 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

We are glad to see that you had a great shopping experience with us!

Thank you for taking the time to write a review and we are already looking forward to your next visit!

Rated 5 out of 5 stars

Fast Delivery

I really like how fast I receive my order; I placed an order on one day and received it the very next day! That's prompt and fast service!

June 3, 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

We are glad to see that you had a 5-star shopping experience with us!

Thank you for taking the time to write a review and we are already looking forward to your next visit!

Rated 5 out of 5 stars

Great quantity of brands with great…

Great quantity of brands with great quality. Great prices and ease of doing an order plus great shipping price too.

July 1, 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

We are glad to see that you had a 5-star shopping experience with us!

Thank you for taking the time to write a review and we are already looking forward to your next visit!

Rated 4 out of 5 stars

everything are ok with i herb ,but the…

everything are ok with i herb ,but the deleviry part is become so bad .. the delivery company is always giving wrong delivery time and messenger not answering the phone calls and boxes are reach very hot .

July 2, 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

We are glad to see that you had a great shopping experience with us!

Thank you for taking the time to write a review and we are already looking forward to your next visit!

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Rated 5 out of 5 stars

Great website you can find any…

Great website you can find any supplements you need

July 5, 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

We are glad to see that you had a 5-star shopping experience with us!

Thank you for taking the time to write a review and we are already looking forward to your next visit!

Rated 5 out of 5 stars

I thoroughlyI highly recommend the site.

I thoroughly enjoy purchasing all of my family's and my own dietary supplements and products from iHerb. I highly recommend the site.

As a suggestion, I would highly recommend adding eye drops for different levels of dry eyes, which is a category currently lacking on the website.

July 4, 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

We are glad to see that you had a 5-star shopping experience with us!

Thank you for taking the time to write a review and we are already looking forward to your next visit!

Rated 5 out of 5 stars

I find great deals and great priced…

I find great deals and great priced natural products here. I shop for others and their kids on here too!!

July 4, 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

We are glad to see that you had a 5-star shopping experience with us!

Thank you for taking the time to write a review and we are already looking forward to your next visit!

Rated 5 out of 5 stars

Fantastic selection and great shipping…

Fantastic selection and great shipping times

July 2, 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

We are glad to see that you had a 5-star shopping experience with us!

Thank you for taking the time to write a review and we are already looking forward to your next visit!

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Rated 5 out of 5 stars

A lot of bargain prices to choose from

A lot of bargain prices to choose from. Quick on restocking, and different payment options.

June 25, 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

We are glad to see that you had a 5-star shopping experience with us!

Thank you for taking the time to write a review and we are already looking forward to your next visit!

Rated 5 out of 5 stars

Great service

Great service, very good choice of products and very quick shipping.

June 30, 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

We are glad to see that you had a 5-star shopping experience with us!

Thank you for taking the time to write a review and we are already looking forward to your next visit!

Rated 5 out of 5 stars

iHerb has the exact vitamin that my…

iHerb has the exact vitamin that my body requires medically and I am always pleased that you have been the one to provide the quick and accurate delivery of Earth Blend Vitamin with Iron.

July 2, 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

We are glad to see that you had a 5-star shopping experience with us!

Thank you for taking the time to write a review and we are already looking forward to your next visit!

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