While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
2.5
8 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dear all
Please don't take any loans or services from iifl. They don't have the minimum professionalism. There is no proper person to contact. If we close the account our situation is worst.
Worst bank ever
Worst Bank please don't take home loan from Iifl Bank too much interest rate and worst behaviour from management please careful while taking the loan
This is by far the worst bank/NBFC I have ever dealt with. I strongly advise everyone to think twice before taking a loan from them. My experience has been extremely frustrating, with poor customer service, lack of transparency, and misleading commitments. Even after repeated follow-ups, they failed to honor what was communicated to me, forcing me to escalate the matter to regulatory authorities. I feel completely misled and financially impacted by their practices. Based on my experience, I would never recommend to anyone.
I trusted IIFL Home Finance with my home loan, but they deceptively bundled two insurance policies worth over ₹4.5 lakhs — one with Bajaj Allianz Life, another general insurance (not even disclosed). I was never informed of these policies during disbursal.
Despite providing all evidence, IIFL refused to cancel or refund the premiums. Only one policy copy was ever shared. This is unethical mis-selling and violates fair practices.
I’ve filed a formal complaint with IRDAI (India’s Insurance Regulator).
🔴 Avoid IIFL if you value transparency and ethics. Always double-check loan documents for hidden charges.
Terrible Service – Avoid IIFL Home Loan!
I regret taking a home loan from IIFL. Their customer service is pathetic, with endless delays and no accountability. Once they have your documents, they stop responding properly.
The interest rates are misleading - they lure you in with low rates, but later hike them without proper communication.
Escalating issues is useless because their support team barely helps. Avoid IIFL at all costs. You’re better off with a bank that values its customers.
Very worst service they charge too much and many hidden charges
This is the worst broker service I have ever used.
The customer executives hang up the phone every time I call them for a query.
Also, if they answer my query (which is a very rare case), then each customer service executive has a different reason for my query/question.
No one should ever use IIFL.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
