CREATE Reviews 

Great selection, easy to order, delivered on time

My order arrived a little late. Communication from create was swift.

I submitted a return request on 7 July 2026, just one day after receiving my order. My return was officially registered and I received an RMA number 8792199.
It has now been one week and the status is still “Pending confirmation”. I have received no return instructions and no return shipping label.
After more than 72 hours, I contacted CREATE again through the official support process on their website to request an update on my return. I received only an automated response confirming that my return request from 7 July is still being processed and that I will be contacted regarding the next steps.
The product has been cleaned, packed and ready to be returned. I simply need clear return instructions so that I can send the product back and receive my refund.
What is particularly frustrating is how difficult it is to contact actual customer support. I previously contacted CREATE with a question about another product and never received a response at all.
This is a very disappointing customer service experience. A return should not require a customer to repeatedly chase a company simply to receive return instructions.
I am still waiting for a concrete solution and return instructions.

It seems you are very active responding on Trustpilot, however less attending the actual client... So far i have not been contacted to find/propose a solution.
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As a follow up to my previous message,
And response from the “shop” saying I would be contacted. Which did not happen, but in the end I received the order 3days later.

After finally receiving the items, and with full enthousiasme to install the ceiling fans, I open the box, and it turns out it is not the color I ordered.

Once again, no words for this…
I make a complaint, to find a solution asap. It would be nice to be contacted by a physical person and find a solution.

At this pase, the summer will be over, and I will still be without ceiling fans.

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It seems you are very active responding on Trustpilot, however less attending the actual client... So far i have not been contacted to find/propose a solution.

Excellent product

Ordered at 22.06.26 (expected shipping time 4-6days).
Two weeks later on 06.07.2026 i recieved a mail that the product has been shipped. Since then nothing happened.

I called REDUR and trans-o-flex. They say they`ve never received a package and that this happens regularly with this seller.

On the Website the articles we bought are still available. Today I`ve sent an Mail asking where our package is. We are excited to see if they are responding.

If there is no responce until the end of this week I am starting a Chargeback with my credit card. Currently I am not recommending buying at Create.

I ordered an item and it arrived but I wanted to return it. Turns out I couldn’t log into my account anymore to create a return. Tried contacting customer service but they won’t reply, they’re not helping me with recovering my password (and the reset links don’t work) and they are not answering my questions (I’ve tried to contact them about 10 times but still no answer or return label). Klarna also tried to contact them but they also do not have a working email address or any way of reaching them. I just want a freaking return label so I can send the item back!!!
The whole website and customer service feel like a total scam. Never recommend placing an order with this company.

I ordered a coffee machine a week ago and it is still not shipped, no communication, no invoice. I wonder if this is a scam website??

You still did not contact me, the product is still not shipped, there is no invoice on the website. My order number is: Order ZVQZUABST

I have ordered two air towers. On the website is said: delivery 9th of July. I did not receive any communication. So I wrote an e-mail. Now you say: we are still waiting on availability, hopefully we can send it to you from the 17th of July. When we send it, it takes a week to get to you.

So hopefully you have the items on the 17th??? I see it happening that I receive this in September. I ordered it for the heat in the summer, I am pregnant.

I do not believe that you genuinely don't know when this will be delivered. When you place an order with your supplier, delivery arrangements are usually agreed upon. As a customer, it feels like we are simply being misled. I want to know when I can expect to receive these products. I will also be going on holiday soon, and I specifically ordered these items before the summer vacation period so that they would arrive in time.

This will be the last time I order anything from you!

Extremely disappointing experience. I placed my order over two weeks ago and still haven’t received it. The company claims it was shipped, but the courier (REDUR) confirmed they never received the package-only an electronic shipping notification. I’ve sent multiple emails and I’m now getting no response at all. There are no tracking updates, no explanation, and no customer support. At this point, the whole experience feels like a scam.

Color mismatch. In the photos on the website, the product was all white. The product that arrived had black elements.

Thank you to the after-sales service for providing spare parts at good prices (a new motor for my noisy ceiling fan)
Could you consider using cardboard rather than plastic for the packing and padding materials?

I ordered two fans two weeks ago. It didn't arrive. The so called delivering company claims that they delivered it to a neighbor, who didn't receive anything either. So with Create you have to open a complaint and submit documentation to prove that you didn't received the items (in a normal world it should be the opposite and the shipping company should prove that they delivered it). The funny thing is that it seems Create just ignores the complaints. This is not how respectful companies act. No fans, no money, no customer service!

CREATE immediately response to each review here and promise to get back to the reviewers, but they don't. This behavior doesn't show that they are acting in good faith.

I placed an order for two ceiling fans, but I never received an order confirmation. It's now been over three weeks, and the products still haven't been delivered.

The payment was taken from my bank account immediately, but the only reference I have is the invoice/reference number shown on the transaction. I've tried to contact the company multiple times, but they seem impossible to reach, and I haven't received any response.

At this point, I'm left without the products, without any communication, and without a way to resolve the issue. Except go through Paypal for chargebacks. Very disappointing experience.

Product received and it doesn't work.
There is no telephone number, no whatsapp, nothing apart from declaring an incident on which we need to provide photos, but the problem is not visible, seems electrical.
Even if they say that they are available by phone, whatsapp or other means, we don't see anything of this on the website.

We ordered 2 of the same item, 1 arrived and we asked the delivery guy where the 2nd one was. Actually thought they should be in the one box, but no and he did not know about 2nd item, we have complained about this as your website says our order is complete, we are very very disappointed with the lack of communication from this company, I have complained on Facebook and instagram and numerous attempts with your online order status, we would not recommend this company as the service after the order was made has been terrible, we have been asking since the 2nd of July for assistance, it is now 9th July and not a word back from this company, this is not right or acceptable on any level, shame on them

It's impossible to get in touch with this company. In order to be able to return a purchase, you have to wait for them to review the request. I've been waiting for their reply for a week now.

Perhaps the worst run company in Spain. They can't manage their supply chain. Lost our €1500 order. No one will contact us. Absolutely horrible. Do not buy from this company. It is a scam

All support that can be found is only about shipments, not the products themselves. And it is all in spanish. My ceilingfan has a ridiculously bad wifi reception. My phone on the same network has full bars, the fan only one and loses connection most of the time.