iLending Reviews 

1,940
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 114 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff and smooth process, noting that representatives are always patient, professional, and an absolute joy to work with throughout the entire journey. Many people deeply appreciate the efficient service, clear explanations, and significant financial savings achieved on their auto loan refinancing. However, some customers also noted unexpected costs, unwanted insurance additions, or unusually high interest rates proposed during the final refinancing steps. A few people also experienced poor customer communication, delayed responses, or frustrating interactions regarding their loan disclosures after receiving initial approvals.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their professionalism, patience, and... See more

Service

Clients share satisfaction on service, frequently praising the fast, smooth, and professional assistance that... See more

Customer service

Users describe positive interactions with customer service, noting that representatives are friendly,... See more

User experience

Reviewers mention positive feedback about user experience, noting that the entire process is simple, quick,... See more

Price

Consumers find price to be a mixed experience, as while some reviewers report significant savings with lower... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My car payment was killing me, for 2.5 years, $635/month. I was only browsing refinancing, and wasn’t wanting to hit my credit score over and over. One of those credit monitoring apps suggested a ref... See more

Company replied

Rated 5 out of 5 stars

There was a representative of your company named Nicholas Shane who did a fantastic job and being patient with me. I was greatly impressed by his customer service skills. I’m glad to be part of the f... See more

Company replied

Rated 5 out of 5 stars

I never thought I would speak to someone across the country that changed my life then I met Kuy I'm retired on a fixed income and he helped me get my life back the refinance was a pleasure because he... See more

Company replied

Rated 5 out of 5 stars

was excellent from start to finish. I was looking to lower my interest rate and reduce my monthly payments, and Billy made the entire process smooth and stress-free. He explained every step clearly,... See more

Company replied


Company details

  1. Car Finance and Loan Company
  2. also in
  3. Loan Agency

About iLending

Written by the company

We are iLending. We save people money on their car loans. We are the kind of people that you can trust to have your best interest at heart. The kind of people that take a genuine interest to improve your financial situation by meeting you where you are, without judgment. We are real people helping to solve real problems. We are respectful. We are knowledgeable. We leave our clients better off than when we found them. We are more than a car refinance company; we change the world by helping one client at a time. iLending is a national leader in automotive refinancing. Through strategic partnerships with credit unions nationwide, we offer competitive interest rates on car loans and creative refinancing solutions to thousands of clients a year. iLending is a Better Business Bureau® Accredited Business and maintains an A+ rating.
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Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(1,940)

85 reviews in the last 12 months

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Rated 5 out of 5 stars

Nicholas Shane is a great representative. He cares about people.

There was a representative of your company named Nicholas Shane who did a fantastic job and being patient with me. I was greatly impressed by his customer service skills. I’m glad to be part of the family. Of course the interest rates a little high, which is a little bit depressing I hope to refinance this with Ilending in the future???
I will save Nicholas’s phone number. If there’s an emergency, he’s a great Representative for you again! Merry Christmas, everyone.

December 5, 2025
Unprompted review
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Reply from iLending

Thank you for your review! Spread the word to friends and family about our refinancing services, and we'll send gift cards to both of you as a thank you!

Rated 5 out of 5 stars

Great experience!

We had a real nice experience with Brendan. Refinancing was a breeze!

November 20, 2025
Unprompted review
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Reply from iLending

We appreciate your feedback—thank you! If someone you know needs auto loan refinancing, refer them our way, and you’ll both get a gift card as a token of our gratitude.

Rated 5 out of 5 stars

Great customer service

Recommend Manuel Parraga, He was very helpful and patient with helping me he did a great job and helped me get my payment and rate down

November 23, 2025
Unprompted review
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Reply from iLending

Thank you for your review! Spread the word to friends and family about our refinancing services, and we'll send gift cards to both of you as a thank you!

Rated 5 out of 5 stars

Dijon was a pleasure to work with

My refinance was quick and easy. Dijon listened and understood my needs, answered all my questions and was great with the follow up communication.
Great experience.

November 20, 2025
Unprompted review
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Reply from iLending

We value your feedback—thank you! Refer someone for auto loan refinancing, and you’ll both receive a gift card as our appreciation.

Rated 5 out of 5 stars

Angela was great in helping us with our…

Angela was great in helping us with our refinancing. She was very polite and patience with us especially with remote signing we are not very good with electronics. Also called back when she said she would great follow up. Also did a follow up on 11/19 to confirm our loan. Great Job to everyone we spoke to.

November 6, 2025
Unprompted review
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Reply from iLending

Thank you for your review! Know anyone refinancing? Refer them to us, and you’ll each receive a gift card as a thank you.

Rated 4 out of 5 stars

My agent name is Matthew

My agent name is Matthew. My experience with him was very good and his assistant also. Thank you for your help getting my vehicle refinance for a lower payment.

November 6, 2025
Unprompted review
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Reply from iLending

We value your feedback—thank you! Refer someone for auto loan refinancing, and you’ll both receive a gift card as our appreciation.

Rated 2 out of 5 stars

I was approved for a refinance the rate…

I was approved for a refinance the rate and term were ok. I wasn’t too thrilled about adding additional months to my loan for the lower rate but was told that was the only way to get that rate. It was the customer service from my representative that was awful.When I asked to see the loan and security disclosure and wanted to think about ( aka review) the document without being put on the spot to sign while a rep was on the phone with me ) I was told that is not how things were done and the rep became very rude with me. I am glad I followed my gut and didn’t let him pressure me into signing . I was able the same evening to apply to a credit union get an even better rate ( with less fees) and not have to add an additional longer term to my loan to get that rate.

November 17, 2025
Unprompted review
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Reply from iLending

We are truly saddened that your experience was not as great as we would have liked. We take bad reviews very seriously, and we would like to ensure that your experience is better next time.

Rated 5 out of 5 stars

Quick response to giving me a lower payment

Quickly answered my need for a lower payment which I got in just a few days

November 3, 2025
Unprompted review
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Reply from iLending

Thank you for your review! Spread the word to friends and family about our refinancing services, and we'll send gift cards to both of you as a thank you!

Rated 5 out of 5 stars

Andrea really listened to my needs and made sure they were met

Andrea really took time with me to answer all of my many questions and naw sure I was comfortable with the option I chose. She got me a really good rate with terms that worked for me. The process was easy to understand along the way and she was there for any question I had. Recommend the 10/10!

November 7, 2025
Unprompted review
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Reply from iLending

We’re grateful for your review! If you know anyone interested in refinancing their auto loan, refer them to us, and you’ll both receive a gift card as a thank you.

Rated 5 out of 5 stars

Professional, friendly, great rates!

I don't remember how I found them (Nerdwallet maybe) - but they were fantastic! I worked with Kristie and she was so kind. She listened to what I wanted and found the best rate for me - when she called to tell me, I was shocked that she found a rate almost 5 points lower than what I had. She was great about explaining all details, followed up as needed, and made sure all was done correctly and efficiently. I highly recommend them.

November 6, 2025
Unprompted review
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Reply from iLending

Thanks for your review — we appreciate your feedback! Let friends and family know we can assist them with auto loan refinancing, and you’ll both get a gift card as our thanks!

Rated 5 out of 5 stars

ilending was awesome to work with

ilending was awesome to work with! Jerry helped me throughout the whole process and was great to communicate with. I recommend them to anyone who wants a good deal for an auto refinance!

November 6, 2025
Unprompted review
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Reply from iLending

Thanks for the review! If someone you know needs auto loan refinancing, refer them, and we’ll send gift cards to both of you as a thank you.

Rated 5 out of 5 stars

Wish I did it sooner...

10 out of 10 experience! They really made it so easy. Worked around my schedule and got it done in a week. Ray Gifford was the expert that helped me. Got my rate cut in half, my payment is now $200 less and I dont have to make another payment till next month. I can't thank them enough!!!

November 11, 2025
Unprompted review
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Reply from iLending

We’re grateful for your review! If you know anyone interested in refinancing their auto loan, refer them to us, and you’ll both receive a gift card as a thank you.

Rated 5 out of 5 stars

Very Happy Client!

I Refinanced my truck with iLending Direct and had a very good experience.
My agent name was Raymond and he was very sufficient. He was very accessible when ever I called. A breath of fresh air when something so important that he was there till the end. I recommend iLending Direct to anyone that is looking to lower their Apr rate.

October 31, 2025
Unprompted review
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Reply from iLending

Thank you for your review! Know anyone refinancing? Refer them to us, and you’ll each receive a gift card as a thank you.

Rated 5 out of 5 stars

I worked with Angela and Lawrence on my…

I worked with Angela and Lawrence on my truck's refinance. They were both helpful and communicated great. I would recommend!

November 8, 2025
Unprompted review
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Reply from iLending

Thank you for sharing your thoughts! If you know anyone interested in auto refinancing, send them to us, and both of you will get a gift card as a thank you.

Rated 5 out of 5 stars

Working with Conrad was great

Working with Conrad was great, he assisted me on everything and anything I had question on and made is very easy to understand.

November 6, 2025
Unprompted review
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Reply from iLending

This is great news! We're so happy to know that you had a good experience.

Rated 5 out of 5 stars

One of the easiest things I have done…

One of the easiest things I have done all year. Luis G was professional,swift with answers and all around very nice. He understood what I needed and honestly only took a few minutes. The Company and everyone I was talking with about my refi auto loan were great. Thank you

November 3, 2025
Unprompted review
iLending logo

Reply from iLending

Thank you for your review! Know anyone refinancing? Refer them to us, and you’ll each receive a gift card as a thank you.

Rated 5 out of 5 stars

Working with Ilending direct to refinance my car

Working with Ilending direct to refinance my vehicle was made easy with the help of Angela. She was informative and on the ball for every step of the process till competition. I would like to thank Lawrence as well for his assistance and communication at the end of the process. 10/10

November 5, 2025
Unprompted review
iLending logo

Reply from iLending

Your feedback means a lot—thank you! Let your network know we can help with auto loan refinancing, and both of you will receive a gift card as our thanks.

Rated 5 out of 5 stars

was excellent from start to finish

was excellent from start to finish. I was looking to lower my interest rate and reduce my monthly payments, and Billy made the entire process smooth and stress-free. He explained every step clearly, answered all my questions, and worked quickly to get me the best possible deal. Thanks to his help, I now have a much better rate and more manageable payments each month. I truly appreciate his professionalism and dedication, and I would highly recommend Billy to anyone considering a refinance.

October 27, 2025
Unprompted review
iLending logo

Reply from iLending

Thanks for the review! If someone you know needs auto loan refinancing, refer them, and we’ll send gift cards to both of you as a thank you.

Rated 5 out of 5 stars

Very pleased with the service .

I was kept in the loop the whole time and updated . Very pleased .

October 30, 2025
Unprompted review
iLending logo

Reply from iLending

Thank you for sharing your thoughts! If you know anyone interested in auto refinancing, send them to us, and both of you will get a gift card as a thank you.

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