iLending Reviews 

1,940
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 114 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff and smooth process, noting that representatives are always patient, professional, and an absolute joy to work with throughout the entire journey. Many people deeply appreciate the efficient service, clear explanations, and significant financial savings achieved on their auto loan refinancing. However, some customers also noted unexpected costs, unwanted insurance additions, or unusually high interest rates proposed during the final refinancing steps. A few people also experienced poor customer communication, delayed responses, or frustrating interactions regarding their loan disclosures after receiving initial approvals.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their professionalism, patience, and... See more

Service

Clients share satisfaction on service, frequently praising the fast, smooth, and professional assistance that... See more

Customer service

Users describe positive interactions with customer service, noting that representatives are friendly,... See more

User experience

Reviewers mention positive feedback about user experience, noting that the entire process is simple, quick,... See more

Price

Consumers find price to be a mixed experience, as while some reviewers report significant savings with lower... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My car payment was killing me, for 2.5 years, $635/month. I was only browsing refinancing, and wasn’t wanting to hit my credit score over and over. One of those credit monitoring apps suggested a ref... See more

Company replied

Rated 5 out of 5 stars

There was a representative of your company named Nicholas Shane who did a fantastic job and being patient with me. I was greatly impressed by his customer service skills. I’m glad to be part of the f... See more

Company replied

Rated 5 out of 5 stars

I never thought I would speak to someone across the country that changed my life then I met Kuy I'm retired on a fixed income and he helped me get my life back the refinance was a pleasure because he... See more

Company replied

Rated 5 out of 5 stars

was excellent from start to finish. I was looking to lower my interest rate and reduce my monthly payments, and Billy made the entire process smooth and stress-free. He explained every step clearly,... See more

Company replied


Company details

  1. Car Finance and Loan Company
  2. also in
  3. Loan Agency

About iLending

Written by the company

We are iLending. We save people money on their car loans. We are the kind of people that you can trust to have your best interest at heart. The kind of people that take a genuine interest to improve your financial situation by meeting you where you are, without judgment. We are real people helping to solve real problems. We are respectful. We are knowledgeable. We leave our clients better off than when we found them. We are more than a car refinance company; we change the world by helping one client at a time. iLending is a national leader in automotive refinancing. Through strategic partnerships with credit unions nationwide, we offer competitive interest rates on car loans and creative refinancing solutions to thousands of clients a year. iLending is a Better Business Bureau® Accredited Business and maintains an A+ rating.
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Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(1,940)

85 reviews in the last 12 months

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Rated 5 out of 5 stars

Ty Miller amazing rep

I recently worked with Ty Miller to refinance my car, and I couldn’t be more pleased with the experience. Ty was extremely helpful, patient, and knowledgeable throughout the entire process. He took the time to explain every detail clearly, answered all my questions with a positive attitude, and made what could have been a stressful process feel easy and smooth.

His professionalism and upbeat energy made all the difference — I always felt confident that I was in good hands. I truly appreciate Ty’s dedication and the excellent service he provided. Highly recommend him to anyone looking for someone who genuinely cares and goes above and beyond!

October 28, 2025
Unprompted review
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Reply from iLending

Thanks for your review — we appreciate your feedback! Let friends and family know we can assist them with auto loan refinancing, and you’ll both get a gift card as our thanks!

Rated 5 out of 5 stars

Ray was Excellent

Ray was Excellent! He understood my main concerns and made sure that expectations were met. He provided clear and consistent communication and made the refinance process easy.

November 5, 2025
Unprompted review
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Reply from iLending

Thank you for sharing your thoughts! If you know anyone interested in auto refinancing, send them to us, and both of you will get a gift card as a thank you.

Rated 5 out of 5 stars

Working with i lending was superior

Working with i lending was superior, smooth, and fast. I worked with Miranda. She was very pleasant, she explained the process, it was easy and fast in I was able to refinance without any issues plus save money. I would recommend to anyone. This company is the truth, professional and top tier.

October 24, 2025
Unprompted review
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Reply from iLending

Thanks for the review! If someone you know needs auto loan refinancing, refer them, and we’ll send gift cards to both of you as a thank you.

Rated 5 out of 5 stars

Ray was great to deal with and…

Ray was great to deal with and lawerance to. We went from almost 20% to under 7%. Very happy with this. Buying a house is getting easier now. Thanks again Ray

November 4, 2025
Unprompted review
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Reply from iLending

We appreciate your feedback—thank you! If someone you know needs auto loan refinancing, refer them our way, and you’ll both get a gift card as a token of our gratitude.

Rated 5 out of 5 stars

Highly Recommend iLending—Saved Me Money!

Working with Angela Martinez at iLending has been an amazing experience. She helped me refinance my car and secured a much lower interest rate than what I was previously paying. Angela was professional, patient, and extremely knowledgeable throughout the entire process. She kept me informed every step of the way and made everything smooth and stress-free.

I truly appreciate her dedication and customer service—she went above and beyond to make sure I understood all my options and felt confident with my decision. If you’re considering refinancing your vehicle, I highly recommend reaching out to Angela at iLending. She will absolutely take great care of you!

October 27, 2025
Unprompted review
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Reply from iLending

Your feedback means a lot—thank you! Let your network know we can help with auto loan refinancing, and both of you will receive a gift card as our thanks.

Rated 4 out of 5 stars

I had Jerry as my refinance…

I had Jerry as my refinance advisor/manager and he did absolutely fantastic. There was a bank holiday in the middle of me trying to refinance so things got put on hold and took longer then expected but he didn’t forget about me and made sure I got everything handled and was very fast about it. He was also extremely nice every time I dealt with him on the phone.

October 27, 2025
Unprompted review
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Reply from iLending

We’re grateful for your review! If you know anyone interested in refinancing their auto loan, refer them to us, and you’ll both receive a gift card as a thank you.

Rated 5 out of 5 stars

Highly recommend

It was an awesome experiance. Ray and Lawrence went above and beyond to help me get the refinance done. There were issues with the previous lender and these individuals took care of it.

October 14, 2025
Unprompted review
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Reply from iLending

Your feedback means a lot—thank you! Let your network know we can help with auto loan refinancing, and both of you will receive a gift card as our thanks.

Rated 5 out of 5 stars

Dijon was very helpful

Dijon was very helpful, went above and beyond for what I wanted and helped get my payments lowered and Interest rates also lowered, I would 110% recommend, this helped get a huge weight lifted off if my shoulders and was quick with the process also did not have to wait very long

October 28, 2025
Unprompted review
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Reply from iLending

Your feedback means a lot—thank you! Let your network know we can help with auto loan refinancing, and both of you will receive a gift card as our thanks.

Rated 5 out of 5 stars

They helped me refinance my car fast…

They helped me refinance my car fast and easy ,helped me the whole way

October 22, 2025
Unprompted review
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Reply from iLending

Thanks for the review! If someone you know needs auto loan refinancing, refer them, and we’ll send gift cards to both of you as a thank you.

Rated 2 out of 5 stars

In the beginning

In the beginning, things seemed great. But as soon as I signed on the dotted line the lines of communication ceased to exist. They pretty much pushed this refund on my GAP policy and the dealership I received my car from, had no idea what I was referring to. I received conflicting instruction after I signed and before I signed on how to obtain the refund and now it seems there is no refund. I truly would not have signed if it wasn’t. I could have waited a little longer.

October 29, 2025
Unprompted review
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Reply from iLending

Good Afternoon! We apologize that the communication has not been up to par after your refinance completed. Our customer service manager has left you a voicemail to help get you set up for your previous product refund, and if you can return that call anytime Monday-Friday 10-6 EST we can help guide you through this process. Thank you for choosing iLending and we look forward to talking with you!

Rated 5 out of 5 stars

I had a great experience with this…everyone involved.

I had a great experience with this company and with everyone involved in the refi! Whitney was so professional and kind. I would definitely recommend this company to others!!!

October 24, 2025
Unprompted review
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Reply from iLending

Your feedback means a lot—thank you! Let your network know we can help with auto loan refinancing, and both of you will receive a gift card as our thanks.

Rated 5 out of 5 stars

This company is fantastic

This company is fantastic. They were able to cut my auto loan interest rate in half!! Everyone I spoke to was friendly and efficient A+++

October 23, 2025
Unprompted review
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Reply from iLending

Your feedback means a lot—thank you! Let your network know we can help with auto loan refinancing, and both of you will receive a gift card as our thanks.

Rated 4 out of 5 stars

Very fast

Very fast , very professional and very understanding! I have no complaints

October 23, 2025
Unprompted review
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Reply from iLending

Thanks for your review — we appreciate your feedback! Let friends and family know we can assist them with auto loan refinancing, and you’ll both get a gift card as our thanks!

Rated 5 out of 5 stars

My Representative was very impressive…

My Representative was very impressive and professional
He covered all of my concerns very good !

October 15, 2025
Unprompted review
iLending logo

Reply from iLending

Your feedback means a lot—thank you! Let your network know we can help with auto loan refinancing, and both of you will receive a gift card as our thanks.

Rated 5 out of 5 stars

Best lender i have found.

They very great at getting my jeep refinancing done very quickly. They get me better interest and lower payments. Their customers service was very helpful and kind. Thank yall very much.

September 15, 2025
Unprompted review
iLending logo

Reply from iLending

Thanks for your review — we appreciate your feedback! Let friends and family know we can assist them with auto loan refinancing, and you’ll both get a gift card as our thanks!

Rated 3 out of 5 stars

Not Happy

When I received your letter I was happy because I was low on money and needed to reduce my monthly load you guys never mentioned an up front cost or that I would have to renew my registration two days into it you call me saying that there’s a 187$ up front fee the bank is asking for then three days into it you call me and tell me I have to renew my registration which wasn’t due this cost me 293$ so almost 500 upfront not a happy camper then you said on the letter my monthly would go to 275 it’s at 350 and the letter said my % rate would be at 7 something and it ended up being 9.75 nothing but changes and misinformation throughout

October 23, 2025
Unprompted review
iLending logo

Reply from iLending

Good Afternoon Kris, I apologize that your experience was frustrating for you. I wanted to provide some context on why these situations arose during the process. We work with a network of lenders, and in order to get you the best deal that is available, we will not always know up front if we need to provide a principle payment to your previous lender to ensure there is a balance between your loan size and your vehicle's worth. When we found the new loan for you, we then determined that this principle payment was needed to qualify. We completely understand why this is frustrating, but there was no intent to withhold any of this information from you, for we simply just wouldn't know if this was required until we had a conditional approval from our lenders. For your registration, unfortunately California will not allow any titling work unless your registration is valid for a minimum of 60 days, which is why this needed to be updated to refinance. This is not an iLending practice, but a California state requirement. Finally, all letters sent are estimates and while we strive to match each of these, everyone's personal situation is different and these are subject to change as we collect more information. However, we are happy we were able to find a much lower rate for you than your previous loan, and we hope that this helps you out greatly in the future!

Rated 5 out of 5 stars

I wrote 2 reviews which were very much…

I wrote 2 reviews which were very much in favor of ILending!! When I retrieve my trust pilot code my emails get lost. Maybe you got them both. My letter was highly favored to Ray G. Who took care of my loan refinancing for me. Will highly recommend!! TY kindly!! SMC

September 22, 2025
Unprompted review
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Reply from iLending

Thank you for your review! Spread the word to friends and family about our refinancing services, and we'll send gift cards to both of you as a thank you!

Rated 5 out of 5 stars

Process was fairly easy and convenient

Process was fairly easy and convenient. It was nice that the agents worked longer hours because I typically am not available until after 5 pm most week days. Mostly everything was taken are I’d for me—great!

October 15, 2025
Unprompted review
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Reply from iLending

Thanks for your review — we appreciate your feedback! Let friends and family know we can assist them with auto loan refinancing, and you’ll both get a gift card as our thanks!

Rated 5 out of 5 stars

Carlos Garcia with iLending was…

Carlos Garcia with iLending was extremely professional and kept me well informed throughout the entire process. The entire experience was seamless. I would highly recommend others to utilize iLending.

October 4, 2025
Unprompted review
iLending logo

Reply from iLending

We’re grateful for your review! If you know anyone interested in refinancing their auto loan, refer them to us, and you’ll both receive a gift card as a thank you.

Rated 1 out of 5 stars

They refused to let me use my wife's…

They refused to let me use my wife's cell phone number and I don't have my own. The representative was VERY unhelpful. If I could give zero stars I would.

October 21, 2025
Unprompted review
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Reply from iLending

Good Morning. I apologize that your experience was a frustrating one. Unfortunately, due to legal and compliance concerns, we must have a direct phone number for all applicants. While we do strive to help all customers, there are certain restrictions we must follow to be compliant.

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