Imaginfires Reviews 

Excellent company. Fast service and delivery and very good back up service. Would definitely recommend their services for anyone thinking of purchasing a Bioethanol fire.

It turned out to better than I expected the only downside is filling with fuel it would be better if it held more to last longer

Unfortunately after ordering and paying for a fire I was notified that it was out of stock. However I was offered a range of options to resolve which I thought was very fair and chose an upgrade at no extra cost. On arrival the fire appeared fine but one of the decorative logs was damaged. On contacting the company I was told there was no stock until March 2026. Since using the fire this weekend I note that another one of the logs has split open.

Product very good delivery very quickly and service was very good

Good quality and stylish

Happy with the final product, but the delivery and communication was terrible. I was told it would be delivered on a certain day. I can’t work from home so my mum had to take a day off to sit in all day for the delivery. We had no update or anyway to specifically track the parcel. It never came and no one told us anything. I had to keep ringing the next day to find out and they said the driver had run out of time but there was no communication at all.

It burned ok but where was the Christmas smell? I was expecting cloves, cinnamon, ginger, mulled wine but there was nothing, very disappointing.

I love my Haworth Bioethanol Stove.

I really adds to the atmosphere in my living room. Gives off so much heat I can turn off my central heating after it’s been lit for a while. It’s very well made great quality.

Really like the fire and good customer service but 1 litre doesn't last more than couple of hours. It's a shame won't burn for longer or have a bigger tank to allow to add more fuel as nice to have on longer than 2 hours before having to wait to cool before can refuel.

FIRST CLASS SERVICE AND FAST DELIVERY VERY HAPPY WITH THE ITEMS AND WOULD FULLY RECOMMEND THIS COMPANY

Good product at good sale price. Easy to set-up. Looks good and gives off heat too!

Really good company to deal with.
Delivery company damaged the first one in transit. They got it picked up and sent another out asap.
Would defo recommend, fire is great. Thanks

Absolutely brilliant service

The fires from Imaginfires are so well made and pack a real punch. They throw a lot of heat out and are very simple to control by opening or closing the vent. We have just bought some forest fruit fuel and it leaves a lovely scent. All orders are delivered promptly and safely.

Absolutely fantastic service. We’d ordered a fire then realised it was going to be far too small. Contacted them via email (phone calls were unsuccessful) great communication and the bigger fire was delivered and the original collected for no extra charge. Fire is lovely and we are very very happy with it. Would highly recommend.

Your customer service team Brenda & Mel has been very helpful and responsive with my order. Unfortunately the delivery service has been disappointing. The delays of my fires & delivery affected my overall experience. I hope this can be improved?
Would recommend imaginfires and Would purchase again from them.

Brilliant superb quick delivery. Very well packaged prevent any possibility of damage. I did have a broken log but a simple call to customer care and two days later a replacement. Great communication throughout.
Not tried using as yet but it looks amazing

I have not had my order

incorrect order sent .... sorted out immediately with wonderful customer service actually got to speak to a person would definitely recommend... fire is amazing