ImmoScout24 Reviews 

I have been paying 30 euros a month for Immoscout's membership for over 6 months now. While the first few months I wasn't really putting an effort into applications, this changed in September. Since then, I have sent over 100 applications and I got so far 3/4 viewings. None of them went well obviously. I always try to reply to ads as fast as I can and I write a personalize message. I understand the market in Berlin is currently very challenging, but Immoscout's service is absolutely not worth the price. The settings sometimes get deleted on their own for no reason and you stop receiving notifications until you realize it and you reset them. Sometimes the account just logs off on its own and you only realize it once, again, you stop receiving notifications. The notifications simply don't work. Most of the time I do not receive any notification if my phone is locked, and they only appear when I unlock the phone. And to be clear, I had an old phone that I recently replaced. The notifications were not working earlier and are not working now. And to go back to the start, Immoscout should implement a system to prioritize older members that have not yet found anything or something like that. I'm extremely tired and disappointed, as my day has revolved for months around unlocking my phone every 10 minutes to check if there's any new notification from Immoscout. I don't want to give you money anymore, but I have no other choice. Thanks

This site is very unlikely to find you a place to live, don't bother signing up and especially don't sign up for the premium subscription, complete waste of money. Very difficult to get out of the subscription as well as it is automatically renewed without notifying you.

Most recommended units are already rent-out .

I paid for a Schufa document through ImmoScout24 and was automatically enrolled in the Plus membership, even though I never selected, wanted, or used it. I only noticed this subscription when the fee was charged.
I cancelled immediately and contacted customer support to request a refund, since this was clearly a mistake. It has now been days, and I have received no real response, no help, and no attempt to resolve the issue, only automated or generic replies.
At this point, it genuinely feels like ImmoScout24 is trying to grow revenue by charging customers for products they never intended to purchase, and then making it extremely difficult to receive assistance or a refund. That is not acceptable business practice.
The platform itself can be useful, but this experience has completely destroyed my trust. Transparency, clear checkout processes, and responsive customer support should be the minimum standard — especially in real estate services.
Until ImmoScout addresses this and improves how they handle accidental subscriptions, I cannot recommend them. Customers should be very cautious when making payments on the site.

Another negative review and also another very disatisfied client...
After noticing a due balance of just around 50 euro and also a credit note of -5 euro, I told them I'm going to pay once they tell me the exact amount I need to pay, they sent it to a debt collection agency...
Is it so difficult to have a proper customer service who can answer to simple questions without messing everything?!
And I'm not talking about the quality of the customer service, their short templated answers without resolution and the chats that are closed every time you ask for help...
Are there for real a company?! Or they just try to get subscribers and send them to the debt collection agency in 2-3 days without offering any assistance or at least answering to simple questions...

Good good good but please consider some people like me have gone nearly 20 appointments for house viewing but not even one have succeeded to get. And I have all right documents. Please bare with me to it’s really tough how can I get Apartment

I used a payment method - card payment - but they forced me to use another payment method of their choice without my consent
I refused to pay, that they sued me

Overall, I did not get any qualified leads spending more than 500 Euros, so this platform is not good if you are looking to sell your house - they support is awful

DO NOT USE AT SOME POINT THEY WILL STEAL YOUR MONEY LIKE THEY STOLE MINE

Stay away please from this company.

P.S - they marked my review as defamatory. haha

Keeps charging, although got confirmed cancellation

The worse ever platform that I have seen in my life, I bought a three months subscriptions but they deducted from my account for one year ,

If I could give zero I would. This app and system they use is extremely well articulated inorder to make as much money as they can. I wish I never even used them.

No sense’s Web site. Nothing is correct. Nothing work. You put a price but they show you something else. Very bad

I am truly astonished at how poorly Immobilienscout operates for commercial landlords. Despite multiple attempts, I could not even place a straightforward retail-store-for-rent listing. The system is riddled with technical issues, SMS verification does not function, and there is no working customer support number — just loops, bots, and non-existent callbacks.

Every time I sought assistance, the platform pushed me into automated responses that never addressed the problem. Emails went unanswered, the phone line simply doesn’t work, and there is absolutely no way to reach a real person to resolve basic technical failures. For a platform positioned as Germany’s leading real estate marketplace, this level of service is unacceptable and frankly unbelievable.

After spending hours trying to complete what should be a simple listing, I am left with nothing but frustration, wasted time, and zero results. Immobilienscout appears to be operated almost entirely by bots with no meaningful human oversight. An incredibly poorly run platform for serious property owners.

Avoid if you need real support or have professional-grade listings.

They got me zero listings and they are borderline predatory.

I cancelled with them after a month after realizing they provide no value by being a member. They continue to charge my card even though I have an invoice from them from September cancelling my account. I had to dispute each transaction and block them specifically as a merchant.
Shady business that should not exist

No one responds on this platform. I don't know why they advertise here if they don't want to rent. This site makes no sense.

You guys dont deserve any star from what I have experienced so far .

App doesn't deliver messages immediately.
Also if we can sort the result from new to old it will be better.