ImmoScout24 Reviews 

I am a customer since beginning of the year. The service started well but these last few weeks I have seen an increased amount of fraud listings. I have a filter to notify me every morning for listings posted the day before and 1 in 5 is fraud. I hope the team works in this topic because it's becoming frustrating. 40 euros a month starts to make less and less sense.

Extremely disappointing service. €139 for the so-called “basic package”: an outrageous price for a listing that gets almost no visibility. No added value whatsoever compared to free sites—quite the opposite. The messaging system is terribly designed: you have to scroll all the way down to read messages, which makes it clumsy and time-consuming. A platform resting only on its name, with zero concern for user experience. Avoid.

I received a charge credited to my account and contacted support to understand what it was. They told me they couldn’t provide any details because the purchase was not made with my email (even though apparently it was made with my money). I opened a ticket to find out what I had supposedly bought or if I had any active subscriptions, but was told I’m not allowed to have this information.

So I cannot know what the charge is for, and I cannot know who used my money. This feels like a scam.

They did not have any customer account manager in the chat, when you ask something different the said to you you can have back your money and the chat end
Stay away from this service and also from the schufa service

Signed up for three months. Cancelled renewal. Charged beyond the 3 months. CS claiming that they can't do anything about it. I will have to seek legal advice, not much for the amount of money but for the principle of this company scamming perople in broad daylight without anyone doing anything.

Stay away from this scam.

Edit after their reply: please note everyone that in private emails they use a different tone and do not 'offer' to review the case together. They just keep the money and shut you down. One more reason to stay away from this scam.

Guys please please please don't add any subscription from Immoscout. It's a scam to sign 12 months contract which we cannot terminate at any point and we will never notice this notification of 12 months notice period anywhere when we sign for subscription. Now I am paying 25 to 30 euros every month for nothing. If I had a chance to go for a lawyer against this app, I'm really looking forward to it.

It is still very competitive. I only got one viewing so far and the guy was asking for 4000 for his furniture. This app is currently the most unsustainable place to find a flat, honestly a waste of money. Not so organised.

The company excels in "subscription renewal optimization". Kudos to the product managers. They’ve done a great job. I subscribed to a 6-month package, not realizing it was actually "at least 6 months." Without noticing, I ended up paying for a full year.

I used ImmoScout24 once to generate a rental contract. What I didn’t realize at the time was that I was signing up for a full-year subscription, even though the pricing was shown as €14.90 per month and gave the impression of a monthly cancellable plan.

The 12-month commitment is hidden in fine print, and the signup interface lacks the legally required clear labeling (like “zahlungspflichtig bestellen”) that’s supposed to make paid subscriptions obvious. This kind of design feels intentionally misleading, and I wouldn't have subscribed if the terms were clearer.

I contacted customer service, offered to pay for the 3 months I used, and asked for early termination. They refused — citing their terms and completely ignoring the transparency issue.

ImmoScout24 may be legally in the clear (for now), but this feels like a trap – and judging by other reviews, I’m not the only one who was caught off guard.

If you only plan to use the platform once, double-check what you’re signing up for. And if you’re a company representative reading this: it’s time to update your UX to meet modern consumer protection expectations.

**EDIT1**
Response to Immo24 team's comment:

This is bulls***, I was in touch with your team for a few weeks, and they had 0 interest in resolving this!!

My client number is 23415871, if you are serious about resolving this, you can contact me.

**EDIT2**

Received a debt collection letter with interest and a high debt collection fee. Complained, they offered to waive it and cancel the contract if I pay for 6 months + interest.

And here it is - the full ImmoScout24 business model: shitty and deceptive website -> unhelpful support -> lawyer intimidation.

Absolutely no communication on helpdesk. Contacted them several (7+ times), twice got answer with general faq and that they are overloaded and thay have issues with solving tickets. A month without reply!

I filled the schufa form, paid the 30 euros and after the payment as the app was loading the schufa the app crashed. I opened the app again, thought since I'd already paid I'd get the schufa, so I filled the form again and got my schufa. Little did I know that they had tried withdrawing 30 euros again from my card for the second attempt. I only put 30 euros in my card so after the first transaction it was empty and the bank refused the second transaction. After a few months I get a letter by their lawyer saying I have to pay 50 euros(30 + lawyer expenses) for not paying my schufa. I sent them the bank screenshot showing the first successfully transaction and the second refused transaction after a minute. They didn't care and I still had to pay. Their business model is predatory, my girlfriend did the schufa too and was enrolled to the two month premium without being notified and now received a lawyer letter too asking to pay 60 euros. SCAM! SCAM! Stay away from th m

ImmoScout functions well as a platform with solid technical infrastructure and reliable performance. However, their business practices raise some concerns that feel inappropriate for a company of their size and market position.
The platform operates on a minimum subscription model with automatic renewals that occur without advance notification to users. Even when customers attempt to cancel on the same day they discover an unexpected renewal, ImmoScout refuses to accommodate these requests. Instead, they point to fine print terms that authorize automatic renewals, regardless of whether customers were adequately informed about this policy.
These practices feel predatory and undermine customer trust. A company of ImmoScout's scale should prioritize transparent communication and fair customer service over aggressive retention tactics. Clear advance notifications about upcoming renewals and reasonable cancellation policies would significantly improve the user experience.
I hope ImmoScout will reconsider these policies and align their business practices with better industry standards for customer care.

if you rent an apartment you need to buy membership and it s minimum 3 months! That s first red flag and guess what? IF you dont cancel your contract every month they charge money from your account. There is no 0 star, so i give 1 star.

1) Misleading people with automated withdrawals. 2) Many of the posts are not real rented apartments. You never hear back.

Asking for payments for the duration of inactive account

Hello everyone,big thanks for all Thas people working at this company,because they help a lot off people need place to live,and all Thas apartment what I visit ,but I don’t have chance to get apartment for my self,all this apartment what I visit it’s new and nice ,and all it’s in nice eara for life.thanks for everyone at this company.

It is good and reliable service. It is convenient for me in different aspects. I would give it 5 stars but I was unable to send messages for a couple of days after changing my email address. Finally the problems are gone, everything works well.

Unfair! I had to pay to respond to certain houses. It was expensive, but I thought: it’s only three months so I will do it. Now I discovered they kept on billing me. You don’t know it, but apparantly you need to cancel otherwise the contract continues after the three months you signed up for. This is not communicated! After emailing them they reacted as if it was my own fault. Never again with this service!

Subscription trap. Monopoly in the market, nothing desperate people can do. Wasted almost 200 EUR on this with zero results. Subscription kept getting renewed automatically even tho i signed up for 3 months, i got an email after few months that i had outstanding payment. Such a scam...