iMusic Reviews 

14,930
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 571 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly secure packaging and fast shipping times for their music and vinyl purchases arriving from abroad. People also appreciate the very reasonable prices, the great selection of rare items, and the straightforward ordering process available on the website. Some reviewers were not happy with occasional shipping delays, noting that postage took much longer than expected. A few customers also noted receiving damaged items or experiencing frustrating difficulties with getting prompt returns and refunds. Others mentioned issues with incorrect orders or items arriving without proper contents inside.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that items frequently arrive in mint... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages consistently arrive quickly... See more

Order

People report positive experiences with order, highlighting the straightforward ordering system and prompt... See more

Quality

Clients share positive opinions on quality, consistently highlighting great experiences with products... See more

Service

Customers consistently note positive experiences with service, highlighting fast delivery, great prices, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Never knew of iMusic before. Seems to have more of the music I'm looking for. Purchased Metz..Atlas Vending. Turned out to be the more rare vinyl version to that of others. Great find..price with musi... See more

Rated 5 out of 5 stars

I’ve used iMusic on multiple occasions and I have to say how impressed I am with not only the price of the vinyl but the cost of postage. I live in the Uk and it’s fair to say they deliver quicker th... See more

Rated 5 out of 5 stars

I love dealing with iMusic, they have become one of my go-to suppliers for vinyl. They always have a great selection at very reasonable prices, they're fast with shipping and everything is always pack... See more

Rated 5 out of 5 stars

Very straightforward ordering system. Great range of music on vinyl. Order received quickly and very well packaged. Great experience all round. Would definitely recommend any lovers of music on vinyl... See more


Company details

  1. Music Store
  2. Book Store
  3. DVD Store
  4. Printed Clothing Store

About iMusic

Written by the company

imusic.dk – One of Europe's largest assortments in music, movies, books, and merchandise!

We’ve been around since 2005 and have continued to grow steadily ever since. Today, our selection includes several million items.

If you're looking for something specific, you’ll find it here.

We offer personal customer service — available by phone Monday–Thursday from 11 AM to 4 PM and Friday from 11 AM to 2 PM.

iMusic A/S

Written by the company


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

15K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(14,930)

2,100 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service

The company kept me very informed with my order as it was coming from abroad, and they took great care in packaging my vinyl record. Very happy with their service and would definitely recommend!

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

Decent company, good catalogue

Never knew of iMusic before. Seems to have more of the music I'm looking for. Purchased Metz..Atlas Vending. Turned out to be the more rare vinyl version to that of others. Great find..price with music was decent. Quick delivery and packed well.. good condition. just purchased another find from music today, which was not available on other record provider companies. will continue to use them

July 11, 2026
Unprompted review
Rated 3 out of 5 stars

The LP arrived warped

The LP arrived warped. I'm trying to flatten it now. I like Musiconvinyl! I guess it traveled too far and the simple packaging could not protect it.

July 1, 2026
Unprompted review
iMusic logo

Reply from iMusic

Hi Stephen,

Very sorry to hear that your record arrived warped! If you're unable to succesfully flatten the record, you are welcome to contact our support team at info@imusic.co to start an RMA for this record.

Best regards,
Troels / iMusic

Rated 5 out of 5 stars

Well pleased

Competitively priced items often not found other places .well packaged and pleasingly always in great condition.My go to site especially when seeking audiophile releases when stocked.👍

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

I thankful that I was able to find the…

I thankful that I was able to find the coloring books by the artist original country of origin, it is important I get good quality books and I can not get the books I am looking for on Amazon. Also, the shipping price was very reasonable. I will use iMusic again!

July 7, 2026
Unprompted review
Rated 1 out of 5 stars

I received twice broken items and still…

I received twice broken items and still never received a refund

July 6, 2026
Unprompted review
iMusic logo

Reply from iMusic

Hi Trubert,

We 100 % understand the frustration that you have received a damaged item twice. That isn't how it normally goes, and we apologies that it happened to you.
My colleague has noted that we will reissue a refund once the item has been returned to us. We await the return of the item after which we will issue the refund as agreed upon :)

Best,
Troels / iMusic

Rated 1 out of 5 stars

Sent the wrong copy of the record

Sent the wrong copy of the record. They offered a 20% discount to keep it. I said I’d keep it for a 50% discount or I was happy to return it. They said I couldn’t return it and I should destroy the record and send proof and they would refund me. Sounded super weird so I’ve just given up.

June 12, 2026
Unprompted review
iMusic logo

Reply from iMusic

Hi Neil,

For some destinations outside the EU, returning a package is unfortunately not a practical option. In these cases, our standard procedure is to ask that the item be rendered unusable before we can issue a refund. This is a common practice for shipments that may be subject to import duties and taxes.

If you would still like to receive a refund, you are very welcome to proceed with the destruction of the item in question.

Best regards,
Troels / iMusic

Rated 5 out of 5 stars

Excellent iMusic

Brilliant to deal with, good prices and excellent service… Have used iMusic a few times and found a great place to buy my LPs from.

June 12, 2026
Unprompted review
Rated 2 out of 5 stars

Selling items not in stock

Ordered books, imusic failed to fulfill both my orders. 'ordered from remote warehouse' actually means 'external supplier' and item seems unlikely to actually be in stock. You only hear about this a minimum of 3 to 4 weeks later.

They then ship whatever remains of your order without checking if you still want it.

To Troels: Thank you for your reply. Please check your service desk as well. The response I got was that 'the item was not in local stock and was not listed as such'. European law does not care if stock is local or not. It was not in stock *at all*, while 'remote warehouse' implies it's in one of your *remote warehouses*. Your product page is not truthful about the reality of things and your service desk implies that I should have simply known.

If your service desk wasn't as callous as it is, I would not have been half as angry.

June 29, 2026
Unprompted review
iMusic logo

Reply from iMusic

Hi Crowe,

Please accept our sincere apologies for the delay in following up on your orders, as well as for the frustration this situation has caused.

We are heavily reliant on our supplier inventory updates. Typically, if we do not receive immediate feedback from a supplier, we operate under the assumption that the fulfillment is progressing normally. Clearly, that was not the case here, and we are truly sorry that this resulted in such a long wait and an unexpected partial shipment. Once we request feedback from a supplier regarding a delayed item, we will use that information to either provide a firm ETA or promptly cancel the order if the supplier cannot deliver and we are unable to source it elsewhere.

Please be assured that we are taking your experience into serious consideration as we evaluate further improvements to our supply chain transparency and customer communication.

Best regards,
Troels / iMusic

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