iMusic Reviews 

14,930
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 571 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly secure packaging and fast shipping times for their music and vinyl purchases arriving from abroad. People also appreciate the very reasonable prices, the great selection of rare items, and the straightforward ordering process available on the website. Some reviewers were not happy with occasional shipping delays, noting that postage took much longer than expected. A few customers also noted receiving damaged items or experiencing frustrating difficulties with getting prompt returns and refunds. Others mentioned issues with incorrect orders or items arriving without proper contents inside.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that items frequently arrive in mint... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages consistently arrive quickly... See more

Order

People report positive experiences with order, highlighting the straightforward ordering system and prompt... See more

Quality

Clients share positive opinions on quality, consistently highlighting great experiences with products... See more

Service

Customers consistently note positive experiences with service, highlighting fast delivery, great prices, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Never knew of iMusic before. Seems to have more of the music I'm looking for. Purchased Metz..Atlas Vending. Turned out to be the more rare vinyl version to that of others. Great find..price with musi... See more

Rated 5 out of 5 stars

I’ve used iMusic on multiple occasions and I have to say how impressed I am with not only the price of the vinyl but the cost of postage. I live in the Uk and it’s fair to say they deliver quicker th... See more

Rated 5 out of 5 stars

I love dealing with iMusic, they have become one of my go-to suppliers for vinyl. They always have a great selection at very reasonable prices, they're fast with shipping and everything is always pack... See more

Rated 5 out of 5 stars

Very straightforward ordering system. Great range of music on vinyl. Order received quickly and very well packaged. Great experience all round. Would definitely recommend any lovers of music on vinyl... See more


Company details

  1. Music Store
  2. Book Store
  3. DVD Store
  4. Printed Clothing Store

About iMusic

Written by the company

imusic.dk – One of Europe's largest assortments in music, movies, books, and merchandise!

We’ve been around since 2005 and have continued to grow steadily ever since. Today, our selection includes several million items.

If you're looking for something specific, you’ll find it here.

We offer personal customer service — available by phone Monday–Thursday from 11 AM to 4 PM and Friday from 11 AM to 2 PM.

iMusic A/S

Written by the company


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

15K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(14,930)

2,100 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good

It came on the day it was supposed to and i also got the version of the album i wanted.
Allthough it doesnt have everything i wanted and its a little expensive

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

Highly rate this online shop

I was a little unsure about purchasing from this site at first (as I am on the other side of the world) and didn't know much about imusic.dk but they were pretty much the only place left in the world that still had the product in stock. However, there was no cause for concern as their communication and service was outstanding. When I did receive the items, unfortunately there was a manufacturing defect on one of them (no fault of theirs) even though the rest of the set was exactly what I was expecting. When I approached them to see what could be done about the defect, they were amazing to deal with and found a solution to the issue immediately. I wouldn't hesitate to purchase from here again. Knowing that they stand by their brand and will work with the customer if things go awry has put them right up at the top of my list of top online shops to purchase from. Well done team A+

July 21, 2026
Unprompted review
Rated 1 out of 5 stars

Preorders are the Worst

I placed a preorder around June 1 that was later delayed. I completely understand that’s outside the store’s control and is ultimately up to the record label. The reason I’m giving a lower rating is because of the lack of communication. Customers shouldn’t have to reach out first to find out what’s going on. The first time I emailed, I received a helpful response. After that, I sent two follow-up emails over the following weeks and never received a reply. Eventually, I sent one final email asking to cancel my order since several other retailers had listed the same releases with confirmed dates. Ironically, I received a cancellation confirmation within five minutes. I appreciate how quickly they processed the cancellation, but being ignored after multiple attempts to get an update was disappointing. I was willing to keep waiting for my order, but the lack of communication changed my mind.

July 20, 2026
Unprompted review
iMusic logo

Reply from iMusic

Hi Art,

We understand your frustration completely here. These items were announced by mistake initially. We had to pull them down until and were not allowed to mention them until further notice. Something we very rarely experience. That 'further notice' just kept getting pushed back, and we still await final stock allocations. There were no updates to give, unfornately. Terribly frustrating for us and our customers.

Best regards,
Troels / iMusic

Rated 5 out of 5 stars

Great price for vinyl

Great price for vinyl. Was kept informed of progress throughout the ordering, despatch and delivery process. Goods delivered well packed and in perfect condition. Would recommend and use again in the future.

July 14, 2026
Unprompted review
Rated 1 out of 5 stars

Unfortunately

Unfortunately, I had to return my order. I sent it back to the German address it came from. To this day, I haven't received any response or my money back! In my opinion, iMusic is completely untrustworthy.

July 21, 2026
Unprompted review
iMusic logo

Reply from iMusic

Hallo,

leider kann ich Ihre Sendungsnummer hier nicht einsehen und den konkreten Versandverlauf daher nicht überprüfen.

Unsere Hauptadresse befindet sich in Dänemark, und Sie können Ihre Rücksendung jederzeit direkt dorthin schicken. Bitte informieren Sie jedoch vorab unseren Kundenservice, damit wir wissen, aus welchem Grund die Sendung zurückgeschickt wird (z. B. wegen eines Fehlers, eines Transportschadens oder eines Widerrufs).

Die deutsche Adresse, die Sie gesehen haben, ist lediglich eine Umschlagadresse. Sie ist nicht unsere Hauptadresse, und wenn eine Rücksendung dorthin geschickt wird, kann es einige Zeit dauern, bis das Paket an uns weitergeleitet wird.

Falls Sie bereits an unseren Kundenservice unter info@imusic.de geschrieben haben, können die Kolleginnen und Kollegen Ihren Fall prüfen und Ihnen den genauen Ablauf erläutern.

Mit freundlichen Grüßen
Troels / iMusic

Rated 5 out of 5 stars

Super Scandinavian Music

Super Scandinavian Music.
Excellent price CD + Postage (Tracked).
Delivery from Denmark to UK 10 days after placing order
Arrived very well packaged & in perfect condition.
Excellent communication & very friendly.
I will be purchasing from them again soon.
Very happy & satisfied customer.

July 20, 2026
Unprompted review
Rated 1 out of 5 stars

Payed extra for fast shipping

Payed extra for fast shipping. After 10 days still nothing. Order no. 13729176. In stock, already trackingnumber, label created. Mailed already, no answer at all. Unbelievable. And then an answer like this, no solution at all. Ordered 8th of July, today 21th of July my second mail. Ordered for fast shipping, because it was a present.

July 18, 2026
Unprompted review
iMusic logo

Reply from iMusic

Hi Ekseberget,

EDIT:
Sorry to see that. Very strange and unfortunate indeed.
We have prolonged response times at the moment due to the summer holidays, but if you have written our support team at info@imusic.se they will get back to you as soon as possible and work out a solution.

Best regards,
Troels / iMusic

Rated 2 out of 5 stars

Bad costumer support

I ordered a special UHD edition from iMusic on June 22 and eventually received it on July 16. Unfortunately, I had bought it as a birthday gift and needed it by July 11.

I understand that shipping delays can happen, and sometimes things don’t go as planned. That part, while disappointing, is understandable.

What really let me down was iMusic’s customer support. I contacted them to ask about the delay, but I didn’t receive any reply for more than a week. By the time they finally responded, I had already attended the birthday celebration empty-handed. Their only response was essentially, “If you want to cancel the order, you may,” which felt neither helpful nor customer-oriented.

The product itself arrived in good condition, but the lack of communication and poor customer service made the overall experience very disappointing.

July 16, 2026
Unprompted review
iMusic logo

Reply from iMusic

Hi Jimmy

We do apologise for the delay that happened here, and the delayed response times due to the summer holidays here. We always try to set as precise delivery estimates as we can, but delays can happen when ordering from our supplier network worldwide, and we are unable to compensate for delays like this, as items being orderable with varying delivery estimates is a fundamental setup of our shop. Sometimes we also have to re-order from other suppliers as the original may be backordered, and in these cases we cover any additional expenses in re-sourcing the item elsewhere.
We understand the frustration that an item is delayed, and as a customer you are always welcome to cancel an item if you don't want to wait any longer.

Best regards,
Troels / iMusic

Rated 5 out of 5 stars

Cheapest prices around

I’ve purchased quite a bit of vinyl from Imusic. Always the most competitive prices and always deliver on time if not early. Very well packaged. Great company to deal with. Will carry on using well into the future.

July 18, 2026
Unprompted review

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