For some unknown reason, my Inbox email stopped working. The computer showed a small yellow box in the lower-right corner, but I had no idea how to fix the problem. After spending over ½ an hour with... See more
Company replied
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See what reviewers are saying
I have a paid account with the Jubii.dk subsidiary of Inbox.com and their IMAP/SMTP-servers very often are unavailable, even though I can see that their Webmail-servers are available. I have written t... See more
Company replied
If it weren't for Eva, with her infinite patience and understanding, I would be in a terrible situation. I am 76 and I have worked on computers for over 40 years and upgrading my sister in-laws machi... See more
Company replied
I have used inbox.com for over 10 years with no problems at all. Lately, I had difficulty with my bank in making my recurring payment. Customer care at inbox was understanding and helpful. They res... See more
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Company details
Written by the company
Inbox.com is a premium and ad-free email service, with great customer support.
Contact info
Henrik Ibsens gate 42, 0255, Oslo, Norway
- support@inbox.com
- www.inbox.com
4.5
Excellent
73 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very rude customer service
Don't use Inbox as its customer service is non existant.
My email account got hacked into and Inbox.com were extremely unhelpful in regards to helping me get my own account back and restore it.
There customer service is pretty much non existant.
They state they will reply back to your email within two days however you are lucky if they reply back within a week.Then after you send them a reply back to their email,you then have to wait another week before they will reply to you again!And on and on.
You will be very "lucky" if you get the matter resolved in a MONTH-if at all.
On top of that,their customer service reps are extremely rude,unhelpful and unpleasant to deal with.
There are many more reliable email providers who value their clients so I recommend using them & avoiding Inbox.com altogether.
January 22, 2016
Unprompted review
Reply from Inbox.com
Sorry to hear your experience with Inbox years ago was bad.
Inbox has new owners from 2023. We recently upgraded the service. Our aim is to offer a modern, fast, ad-free and reliable email service, with great customer support. Would be happy to see a new review from you again after our upgrade.
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INBOX.COM BLOCKED ACCOUNT
Dear Inbox.com,
My Inbox.com account was blocked without any reason/s and I was asked to contact you via your help desk. I did contacted you but none of your official and friendly answer has been given to me. Please, you should kindly unblocked my account.
Thanks!
Humble User.
July 31, 2014
Unprompted review
Reply from Inbox.com
Sorry to hear your experience with Inbox years ago was bad.
Inbox has new owners from 2023. We recently upgraded the service. Our aim is to offer a modern, fast, ad-free and reliable email service, with great customer support. Would be happy to see a new review from you again after our upgrade.
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