I needed to send funds to an extremely sick person. I needed to do it quickly due to businesses closing. It has been 20hours and I am still battling with the ridiculous system of Independent Reserve... See more
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See what reviewers are saying
Top shelf exchange. Support may take a few hours to respond but when they do it's really clear and appropriate...not pro forma responses. Really happy with their security protocols and ease-of-use. Ge... See more
I have accounts in 3 Australian exchanges and Independent Reserve is the one I most trust. The others I use only for trading obscure coins. One of those was recently hacked & I lost all my funds. Thei... See more
Support were very quick to respond to questions during the day and even night! A lot more responsive than the other Exchanges out there. I've transferred large sums of AUD and Crypto to and from sev... See more
Company details
Information provided by various external sources
The best place to buy, sell and trade Bitcoin, Ethereum and other cryptocurrencies in Australia and New Zealand with AUD, NZD and USD. Digital Currency Exchange of the Year 2019.
Contact info
Level 26/44 Market Street, 2000, Sydney, Australia
- www.independentreserve.com
You should know
3.8
Great
195 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Fairly easy to use
May 20, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
High cost of withdrawal
High cost of withdrawal, very expensive for orders costs.
Not recommend it at all.
May 20, 2026
Unprompted review
Reply from Independent Reserve
Hi there,
Thank you for taking the time to share your feedback. We understand that withdrawal fees can feel significant, particularly for smaller withdrawal amounts.
Our withdrawal fee is a fixed amount and does not vary based on the size of the withdrawal. As a result, for smaller withdrawals, the fee may represent a larger percentage of the total amount withdrawn.
Fee structure is fully transparent and can be viewed anytime here: https://www.independentreserve.com/fees#withdrawals-fees
Warm regards,
Independent Reserve Team
withdrawals on this exchange are the worst of any exchange I have dealt with
withdrawals on this exchange are the worst I have ever come across, it takes days of back and fort communication to get even the smallest of withdraws happening. This has been happening for years and today it isn't any better, very time consuming
May 16, 2026
Unprompted review
Reply from Independent Reserve
Hi Gerrit,
We’re sorry to hear about your experience. Rest assured that Independent Reserve is a fully AUSTRAC-regulated exchange. All our operations are conducted under strict regulatory oversight to ensure the safety of our users’ assets.
If you’re open to it, please reach out to our support team, and we’ll be happy to review your case again and assist you further.
We appreciate you taking the time to share your feedback.
Warm regards,
Independent Reserve Team
Warning This Exchange Is a Scam and Stole My Money
This company is a complete scam. They tricked me into depositing money and buying fake Bitcoin that I later discovered I could not use, transfer, or withdraw normally. After taking my money, they claimed the only option was to convert everything back to cash while charging me over $1,000 in outrageous “fees.”
Every time I questioned them, they hid behind fake excuses about “security” and “keeping me safe.” In reality, it felt like they were deliberately blocking access to my funds so they could take more money from me.
I strongly believe this operation is fraudulent and designed to trap people into paying endless fees with no real control over their assets. Stay far away from this company unless you want to risk losing your money.
I will be filing complaints with the relevant authorities and exploring legal action.
now they are answering some bs to protected them selves
May 15, 2026
Unprompted review
Reply from Independent Reserve
Hi Aziz Salehi,
We have reviewed your account and can confirm that the statements made in this review do not align with our records.
Please be informed that Independent Reserve is a regulated and licensed cryptocurrency exchange. All our operations are conducted under strict regulatory oversight to ensure the safety of our users’ assets.
Cryptocurrency scams are very common today, particularly investment scams, impersonation scams, and fake websites that pretend to represent legitimate exchanges. In many cases, victims are instructed to transfer funds to third parties while believing they are interacting with a genuine platform.
If you believe you have been the victim of a scam by a third party, we encourage you to report the matter to your local authorities.
Warm regards,
Independent Reserve Team
Piuss off and I cNT DO THT DOWN
May 13, 2026
Great Site 100
May 8, 2026
ok was helpful
May 6, 2026
Extremely smooth process
Extremely smooth, easy and quick process to set up, verify, deposit and trade. Would highly recommend this platform for trading ✅👍🏼
April 27, 2026
Because I just read instructions and…
Because I just read instructions and follow through, is very easy.
April 26, 2026
easy to guide through
April 25, 2026
sercurity good ..fast and safe
April 17, 2026
Great experience
Great experience, easy platform to understand and assistance is second to none
April 16, 2026
Unprompted review
Major Red Flag
Independent Reserve – Major Red Flag
Tried to withdraw crypto to my own wallet (standard practice), answered all their questions clearly—and they still blocked my ability to withdraw crypto entirely.
No clear justification, just vague “safety” reasons.
So effectively:
You can deposit, trade, but may not be able to withdraw your crypto.
That’s a serious concern for anyone who values control over their own funds.
Lost trust completely and withdrawing everything.
March 31, 2026
Unprompted review
Reply from Independent Reserve
Hi Branko,
We’re sorry to hear about your experience and understand how frustrating this may be.
Please rest assured that Independent Reserve is an AUSTRAC-regulated cryptocurrency exchange. We do not hold or withhold users’ funds, and all our processes are fully compliant with regulatory requirements.
If you’re open to it, please reach out to our support team, and we’ll be happy to review your case again and assist you further.
We appreciate you taking the time to share your feedback and our relevant team will be glad to help and support you.
Kind regards,
Independent Reserve Team
This platform charges very excessively…
This platform charges very excessively and is a rip off basically on buy/sell. Support will give you the same old babble about not setting market rates.
March 19, 2026
Unprompted review
Reply from Independent Reserve
Hi Rich,
Thank you for your feedback.
Prices on Independent Reserve are determined by supply and demand within our exchange order book, which is fully transparent and visible to all users - you can view the available bids and offers in real time directly on the platform.
For less actively traded cryptocurrencies, there may be fewer participants in the market, which can result in wider spreads. To have more control over your trade price, you may consider using limit orders to set your preferred price.
Feel free to reach out to our support team if you need further assistance.
Kind regards,
Independent Reserve Team
Be wary of independent Reserve
Be wary of independent Reserve
They still want to control the way you want to use your money in your IR account. They do not like you withdrawing crypto into you own personal wallet and they stall your crypto withdrawals.
They have put restrictions on my account and I cannot withdraw crypto now.
Use another exchange
March 17, 2026
Unprompted review
Reply from Independent Reserve
Hi Damo,
Thank you for your feedback. As a crypto exchange regulated by Australian Transaction Reports and Analysis Centre (AUSTRAC), we take security and compliance very seriously.
Unfortunately, scams are becoming increasingly sophisticated. We strongly encourage all users to remain vigilant and take a moment to verify any requests or opportunities before proceeding.
If you ever feel uncertain about a situation, our support team is always here to help review it with you. Your safety is very important to us. Rest assured that fiat withdrawals will always remain fully operational at all times.
Warm regards,
Independent Reserve Team
App is useless
The app won’t allow me to login even though I have turned off my Authenticator code which wasn’t working. I turned off Authenticator after trying to regenerate it, with no success. Now app is unusable and there is little to no online assistance.
March 17, 2026
Unprompted review
Reply from Independent Reserve
Hi Suzanne Marie,
Unfortunately, we are unable to locate your account. If you are a genuine user, kindly reach out to our support team for resolution.
Our support team is available 24/7, with response times typically ranging from immediate assistance to within one day. Please ensure you are contacting us via our official support channels so we can properly assist you.
Unable to login issues, kindly visit https://portal.independentreserve.com/login/contact-support
Warm regards,
Independent Reserve Team
NZD deposit is not avaliable in New Zealand
I live in Christchurch, NZ. Today I tried to deposit NZD in order to buy crypto. Got "NZD deposit is not available in your region" message instead.
Why do you claim that you operate in New Zealand then?
February 7, 2026
Unprompted review
Reply from Independent Reserve
Hi Bogdan,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.
We’d like to understand your concerns and assist you further. Please feel free to reach out to us directly via in-app support, where our team will be happy to look into your inquiry and provide any help you may need.
Warmest regards,
Independent Reserve Team
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