ING Nederland Reviews 3,992

Best app, great insights, always available, must try

This is not a bank. Call it the ministry of torture of customers. Nothing left of the company it was 20 years ago.

Why is there no search option in credit card transactions app? Highly annoying. I cant trace any return from online purchases….also not all amounts are landing back in….

I would give zero stars if I could.
This is legitamately the worst bank experience I have ever had in my life. Their UX UI is terrible. The customer service is non-existent. Especially as an expat where I need a bank to access essential services, this banks inability to function literally put my health at risk with its delayed processes (you need a dutch bank to get health insurance). I couldn't access my bank for WEEKS. I went to a service point, they just said, we can't do anything, they will mail you your username. I was told they would mail me my username three times at this point. Weeks after weeks, nothing has come. I have a debit card, a password but I can't access my account at all without this username. The worst bank ever. Stay away! Also their contact is a joke. Not only are you charged for calling them to find out information about your account, their bot is broken and literally repeated the same demands for information five times. Completely useless.

Worse customer service ever, bad service, bad manners. They treat customers like beggar thieves. Good luck trying to find a decent customer service representative with the will and competence to do his/her job: help. Today they called me uncooperative, refuse to give me an appointment to the branch, to provide the asked clarification and concluded with threats of suspension of service. No support provided, no clarification and lies.

I have worked with this bank for a long time, the service is very bad.

Ing Bank chain supply.....the worst i ever had to deal with. No reply.... nobody to contact.....no number with anyone answering.....emails are bouncing back...the only you get is a recorded message - sorry there is no- boy available to answer your call....please contact us by email .......

I cannot make any payments from home bank for 5 days, and they tell me that the problem is still not solved. Apart from this one issuel, I and many people find ING generally USELESS.

No no no no, the worst bank in the planet.
you can't send immediately the money in weekend, it's work 1/2 times... if not, it has to take a day or two, even if it the same BANK.... ING you are the most useless bank ever.
after 4 years since a open this account, today will be closed.

If you are an expat, avoid at all costs! They can close your account without a warming and generally very unpleasent to deal with

If i could give 0 stars, I would.
Worst account management ever! If you can, do not take a mortgage with ING. I took a loan in December 2023 and until this date, my mortgage calculation is still incorrect. First, I thought it’s incompetence but now I am beginning to believe that they neglect you in purpose as it is in the bank’s advantage not to apply correctly your payments.

After calling several times to complain and my account not being fixed, I am considering engaging a lawyer to help me. I feel powerless. I don’t know what else to do.

I have had a highly frustrating and disappointing experience with this bank. It all started in March when I received a series of letters requesting that I cease all commercial transactions on my private account. Despite this doesn’t make sense (I am a freelancer, so my business matches my person) I acknowledged that, I took immediate action and transferred all commercial transactions to another bank, which offered a more competitive deal. I still kept the private ING account.

Despite my compliance, I recently received another letter with an intimidating tone, claiming that "we continue to see commercial transactions on your private account and we will terminate your private account if they continue." The transactions mentioned were either from 2023 or older than six months, which is completely absurd as they predate the initial communication. It seems like an attempt to force me into opening a business account, which I find underhanded and unprofessional.

To make matters worse, I sent multiple emails to resolve the issue but received no response. Additionally, when I tried to address the matter over the phone, the customer service representative was rude and just partially helpful, further exacerbating my frustration.

This experience has been nothing short of a nightmare. The lack of professionalism, the intimidating tactics, and the unresponsiveness are unacceptable. I urgently need clarity on this situation and a resolution, but so far, the bank has failed to provide any satisfactory answers. Until then, I cannot recommend this bank to anyone. Avoid them if you value competent and respectful customer service.

Clearly, from the many negative comments ING Bank has failed its many loyal customers. Greed and incompetence have taken over a previously helpful bank. Shame!

Dear ING Bank Customer Service,

I am writing to formally lodge a complaint regarding a series of unresolved issues that I have encountered with my bank account over the past few months. I have been a loyal customer for over 15 years, and the recent events have left me frustrated and deeply disappointed with the service provided by ING Bank.

A few months ago, I noticed that I had stopped receiving incoming transactions on my main and only bank account. When I initially contacted ING Bank, I was assured that there was nothing wrong and that the issue must have been a mistake on my part. However, after multiple attempts, including retrying transactions from my wife’s bank account, we discovered that the money never leaves the sending account.

Upon calling ING Bank again, I was transferred from one representative to another without any resolution. Eventually, I was informed that my account was blocked because I had not "identified" myself. This explanation was baffling since I had completed the identification process not long ago and had been a customer for over 15 years. I asked why I was not notified of this block and was told that I had received a letter, which I never did. Additionally, I was informed that there should have been a notification in the app, but I double-checked and found no such messages.

It took three days for ING Bank to unlock my account, causing significant inconvenience. I proceeded to file a complaint over the phone and inquired about the real reason behind the block, but I never received a response, contrary to the complaint procedure outlined on your website.

Today, on my salary day, I encountered the same issue again: I am unable to receive any money. I have been trying to contact customer service for over two hours. Each time, after waiting for half an hour, the line cuts off before I can speak to a representative. The chat bot provides generic responses like "wait 7 days," which is unhelpful.

The lack of effective communication, the repeated blocking of my account without proper notification, and the inadequate customer service are unacceptable. As a result, I am sharing my experience publicly and recommending others avoid ING Bank. I am also considering switching to another bank that can provide the reliable service and support I expect.

It's ridiculous that you keep increasing your fees while scaling down your customer service and closing offices, further detaching yourself from your customers.

Been banking for 10+ years with ING, never had a major problem. Website and app have been down couple times, customer service is okay, but mostly it's pricey. The pricing of services has gone up now and I'm wondering why I'm still a customer, while Bunq and revolut being free.

Pity I can't rate ING Australia with zero .I had been dealing with financial banking group for over 2 months , then out nowhere they say if a fraud and scam , lock MY ING account pending investigation, supply all the info required to unlock in the last 48hrs then get told it won't be till next week before they can look into , told them I want to close the account approved in under a minute . Just goes to prove they don't really want customers

I never had problem for more than 13 years but one week before someone ask me that his debit card missed and ask for help to give him €20 cash and he can transfer to me through his mobile bank and ING said the person who send me €20 is fraud because of this my bank account is blocked and I make contact including police but no solution weird😠

Customer service doesn’t help or know anything regarding the business accounts. I called them multiple time and each time the tell that it well take up to two weeks for me to receive the card, when I called 4 weeks after they said that i wasn’t even getting produced yet and again well take 2 weeks but they are not sure.
If I have been told that it would take that long instead of telling me that it well take 2 weeks I could have found another solution.

Terrible bank. Ignore messages and make promises they don’t keep.
Worst bank to take a home loan with.
No customer service. No individualised care.
Staff not trained well.
I have messaged and phoned and been promised their error would be solved. But they have not.

Beware of ING! A disappointing and frustrating experience.

I have been an ING customer for 20 years, but my recent experience forces me to share this criticism. In April, I moved to another EU country from Spain and notified ING about my change of physical residence. Despite sending them countless documents: work contract, residence certificate, and more, I faced a real bureaucratic nightmare. Constant emails, endless calls, and even then, they threatened to block my account without notice.

The worst has come at the beginning of July: suddenly, without legal or operational justification, ING hast blocked part of my transactions and even my credit card while I was outside of Spain! Although my payroll is still domiciled with them, I don't have access to my own money! It is very difficult to communicate with them by phone and no one seems to want to take responsibility. They simply say that an alert seems to have been generated in the system, but they don't know why.

This treatment is unacceptable. ING should be held accountable for the disruption and DAMAGE they cause to their customers in this way. As a long-time customer, I expected much more. Be careful trusting ING to manage your money abroad!