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Ingenico.co.uk Reviews 2

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TrustScore 3 out of 5

2.9

Card Processing Service
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Company details

  1. Card Processing Service
  2. Business to Business Service
  3. Eftpos Equipment Supplier
  4. Payment Service

Contact info

2.9

Average

TrustScore 3 out of 5

2 reviews

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Rated 1 out of 5 stars

Ingenico Move 5000 not working.

Ingenico Move 5000 not working.
Phoned Ingenico Customer Technical On Saturday and it was closed and they dont open untill Monday.
Phoned on Monday today the 25th September spoke to Arif, who had very bad English and was very difficult to comprehend. Call Duration 25 Minutes @ 7 P per minute! He was in no hurry to sort anything out and he failed because he simply did not know what was going and was not trained well for his job.
So in the end Ingenico are sending out a new machine because this one they can not fix!
Made a complaint as this now the second we phoned them. The Reference number is 2252251 for the Phone call I made and the complaint number.
Also the phone went dead at the Ingenico end.

What is happening to Ingenico?
Why are they closed at the weekend?
They incompetent.

September 25, 2023
Unprompted review
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