Inghams Reviews 

I’ve travelled with Inghams to Levi / Yllas nearly a dozen times. The experience this time was mostly good, excellent reps, and a reasonable stay at the Crazy Reindeer (a bit dated, good inclusive buffet, friendly staff). The bewildering part is why Inghams stop their season in mid February. By far the best part of the season for skiing is late Feb and March - snow sure downhill conditions, perfect cross-country ski tracks and far better weather conditions. There is a good case to say that Levi is the best cross-country resort in the world, and it’s madness not to capitalise on this. Many customers on our bus to the airport had coughs from the temperatures (between -18C and -25C), which wouldn’t be a problem in March. In future I will travel independently but would be happy to travel with Inghams again, if they extend their season.

Added - thanks Natalie. I genuinely believe there is a great opportunity for Inghams here. When I spoke to the rep they said it was because there was weak demand - if there is, I’d suggest this is a marketing issue, not a customer demand issue. Yes, it’s a great Christmas / Santa / mid-winter destination, but you need to make more of the later season’s prospects for the brilliant skiing - there’s no reason not to target both.

Booking was easy but had to phone to get loyalty reduction in price. Perhaps somewhere online to reward repeat bookings would be great.
Service in resort unassuming but there if necessary. NO sales pressure was brilliant. Every rep efficient and friendly and approachable. Transfer to and from the airport was swift and efficient.

Excellent experience booking with Inghams and one of the best holidays we have ever had.

Just went to VOSS, Norway skiing for the first time with the Family, Inghams were brilliant, everything sorted, VOSS is an amazing place and such an awesome place for a family ski holiday.

We have travelled to Lapland (different resorts) for over 10 yrs with Inghams. The overseas/UK team have always been extremely friendly and helpful and always updating how they support you. This year we had even been checked into our Hotel as we arrived and Inghams handed out our room cards. The local whatsapp group whilst you are there is great especially notices about excursions and aurora alerts. Very professional and always go the extra mile right through to departure airport.

Hotel is very difficult to access this is not told to you until you get there no separate bar cards for different groups and rooms not cleaned bins emptied or towels changed in the whole week no assistance was ready at Gatwick or chambery only on the return journey coach had far to many people on and suitcases had to be put inside coach which is against the law two days missed skiing due to snow pass office said refund would be done by company that brought passes have been told inghams are refusing this and to claim on insurance will be possibly doing a section 75 against inghams regarding this Gali the inghams rep was great and done all she could

Inghams are capable and proficient, but the hotel was disapointing. Great location, clean and presentable but the set evening meal offered no choice and at 3 out of 6 nights inedible. Marketed where the "quality and quantity of the food served is often singled out for praise and the reason many return to this hotel" is a gross misrepresentation and would be the single reason never to return. The "charming Garcin family" never made their presence known - instead it was a faceless corporate entity.

Ingham's were amazing, both booking the holiday and the team whilst we were in Levi. They pieced the holiday together based on my requirements and even added further activities whilst I was out there when I asked. Nothing was too much trouble. They are an exceptionally organised company, great value for money and would definitely book with them in the future and will recommend to all my friends/family.

The whole holiday was amazing! The wilderness hotel in Muotka was very friendly yet professional. The staff couldn’t do enough for you, whether reception, bar staff or kitchen staff. Nothing was too much trouble. The food was fantastic with loads of choice too. Rooms were modern and clean with easy heating controls and great showers in the bathroom.

This was the worst customer service I have received to date from any travel company. The hotel were incredibly rude and made our stay feel awful. We felt unwelcome and were publicly ridiculed by the waiting staff. I have never been made to feel so unwelcome by a hospitality establishment. I would expect more to be done by inghams as the travel provider to support guests going through this situation. When we complained about the service in the hotel to the resort manager they called the hotel and discussed the issues we were having. The outcome of this was a call back to us, the paying customer to state that the hotel would not offer even an apology and found us to be rude guests. No more effort from Inghams representatives were made to rectify the issue. We were left with the knowledge that we were unwelcome in the hotel on day 3 of our 7 night stay. The issues with the hotel overall were left totally unresolved and left us feeling so unwelcome for the rest of the week. Incredibly disappointed. The hotel was dated and the shower in our room was broken and flooded our bathroom and into our bedroom every night. The hotel is also located to a very loud road that kept us awake most nights and there was a very distinct smell of fish constantly from outside if you had your window open. We would expect more from a 4* hotel. The hotel that was sold to us on the Inghams website stated mayerhofen - this hotel is not located in mayerhofen. The links for accessing the wider ski area were poorly explained by both inghams and the hotel. The only obvious bus that was advertised was the ramserhof bus service which is very unhelpful as it terminates at 5pm. Upon arrival at the hotel on our first night more information regarding how to get to mayerhofen would be what we would expect at a bare minimum. This was a special trip for my family as a 60th celebration for my mum and dad and was completely ruined by such poor hospitality from both the hotel and Inghams

Inghams were amazing. All staff from the UK to the resort were really helpful. I don't think I could have picked a better company to travel with and I'm normally not a fan of package holidays. Would 100% recommend and will be booking again.

I have used Inghams for a many years of holidays. Every time they have been clear, informative and helpful from booking to through travel and hotel arrangements. Their information has always been accurate and honest. A rare but welcome quality from a web based supplier. Personal contact is still easy by direct phone line and staff always helpful.

Authentic Arctic experience backed by experienced top quality and safety conscious Inghams.
The Arctic wear provided was stunningly effective in -20 degree conditions. Unspoilt snowscapes with comfy hotel in Saarselka.

WOW. From start to finish our holiday was fantastic. Do not hesitate to book Hotel Champoluc. Although a 3 star its NOT. Amazing food inc afternoon tea. The staff are amazing and friendly. Ski in and out (on a black run). Only negative is resort not great for beginners but amazing for Intermediates. Ski shop under hotel were excellent. Shop and places to eat just down the road. Perfect location.

Inghams are top notch, from the moment they pick up the phone to assist with a holiday booking until the moment the chalet host says goodbye. A fabulous experience and very reasonably priced.

Fabulous!! Mark in particular was great, always answered or got back to us (for the 2nd year in a row) when we booked, very helpful, hotel wonderful and no problems at all whilst we were there……Romantik hotel, Zel am See

Great ski area, but you can't predict or control the weather. However we could rely on the Ingham's team to provide us with lots of information and make sure that everything went as well as it could even when conditions were poor. they made sure that we enjoyed our holiday and looked after everybody throughout the stay.
Efficient and friendly people.
Of course you'd always like a ski holiday to be a bit cheaper and a ski apartment to be a bit more luxurious!

Excellent service from start to finish, good communication.

Excellent holiday all round. Everything worked well, people were friendly and I had a thoroughly good time.

From booking to resort, in resort and to returning home Inghams service and information was excellent. The Terra Nova Hotel in La Plagne was excellent and we have no negative comments.