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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, including print size, durability, and overall finish, often noting it surpasses competitors. The customer service and staff are frequently highlighted as exceptional, with many appreciating the personalized, helpful, and responsive approach, making interactions pleasant and efficient. However, some customers reported receiving products with poor quality, citing issues like thick stitching, puckering, dirty marks, and misaligned or incomplete prints. A few people also mentioned dissatisfaction with customer support in these instances, describing it as unhelpful or slow to resolve complex issues.

What people talk about most

Product

Customers had positive experiences with product quality. Many reviewers praise the high-end feel of garments... See more

Customer service

Consumers generally report positive experiences with customer service, often highlighting the helpfulness,... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team for being helpful,... See more

Quality

Customers consistently note positive experiences with quality, praising the vibrant colors in DTG printing... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the outstanding and incredible... See more

Based on these reviews

Rated 5 out of 5 stars

I have being using Inkthreadable now for five years Always great service and product selection Always there if things do go wrong ie. an item getting lost by postal services and quic... See more

Rated 5 out of 5 stars

Very efficient service, fast turnaround time and our first lot of sample have printed beautifully. We love the intuitive website and the ability to make mockups before ordering. Em and Mary also sped... See more

Company replied

Rated 5 out of 5 stars

I've recently started selling from Shopify, using Inkthreadable as my POD service. Customer service has been fantastic - helping me to settle in and get up and running . I've mostly been dealing with... See more

Rated 5 out of 5 stars

I always have a great experience with Inkthreadable - whenever there's been print/order issues (which is rare anyway), they're quick to sort with no hesitation. Lovely staff, great service. They're al... See more


Company details

  1. Printed Clothing Store

Written by the company

UK based print-on-demand supplier that offers dropshipping for businesses selling t-shirts & other clothing, mugs, phone cases, tote bags, cushions, and more.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

916 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 23% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Best print on demand company in UK

They have offered my so much support with everything and been super responsive too. Would like to see more items soon such as more options for trousers etc at a more affordable price but other than that they are the best I’ve worked with 👍🏻

December 30, 2024
Unprompted review
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Reply from Inkthreadable

Hi Darren,

We're thrilled to hear you've had such a positive experience, thanks for sharing!

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Rated 5 out of 5 stars

Great company.

Great company.

Super smooth getting set up and they have a great team that are willing to help you with any queries, Matt has been helping me and he's been great.

The service is also great, it’s super easy to navigate the website and place orders, and the turnaround time is fast.

The quality of the dtg prints is also high quality, and they have plenty of high quality blanks to.

I would definitely recommend them.

December 23, 2024
Unprompted review
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Reply from Inkthreadable

Hi Charlie,

Thanks so much for your feedback, we really appreciate it!

Rated 5 out of 5 stars

Cancelled order

I made a mistake with an order and needed to cancel. They were super responsive in the chat, Em was friendly and cancelled the order quickly and without fuss. Couldn't have asked for more

December 19, 2024
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Reply from Inkthreadable

Thanks so much for your feedback!

Rated 5 out of 5 stars

I had a query about an order

I had a query about an order, and Em promptly helped me via online chat. This is my first order and I'm excited to work with Inkthreadable in the coming months as the product range, delivery time and customer support are excellent.

December 19, 2024
Unprompted review
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Reply from Inkthreadable

Hi Linda,

Thanks so much for your review! We're thrilled to have helped :)

Rated 5 out of 5 stars

Misunderstanding with embroidery and print.

I placed an order however there was a misunderstanding with the print and em be orderly for the sweatshirts. Mary was kind enough to email me to check I had ordered correctly. Turns out through fault of my own it was incorrect but had already been processed. She contacted the relevant department for me to get the order corrected. Lovely manner, very polite and professional! Thank you so much Mary!!

December 11, 2024
Unprompted review
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Reply from Inkthreadable

Hi Karina,

Thanks so much for your feedback, we're thrilled to hear Mary was able to help!

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Rated 2 out of 5 stars

Limited design formatting

I was really disappointed with Inkthreadable’s service. After being let down by Printful, I was hoping to find a high-quality print-on-demand provider, but Inkthreadable fell short of expectations.

Their formatting options for greeting card designs are very limited. You cannot move the print on the back of the card at all - it’s fixed to a small space at the top, which is frustrating. Additionally, their system seems primarily geared toward portrait cards. While you can upload a landscape design and rotate it, the reverse print remains formatted for portrait orientation. This means on a landscape card, the back print ends up awkwardly positioned - off-center and potentially upside down, depending on your logo.

This lack of flexibility in basic design functionality is unacceptable for a service positioning itself as a high-quality provider. For a company with a name like "Inkthreadable," I expected better, but unfortunately, they’re far from incredible.

December 9, 2024
Unprompted review
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Reply from Inkthreadable

Hi Charles,

Thank you for your feedback about our greetings cards. We're sorry to hear they didn’t meet your needs.

As a new addition this year, our greetings cards are still evolving, and we’re excited to launch more options in the New Year, including square and landscape designs. However, as we’re currently in our busiest season, we’re unable to make these updates right now.

If there’s anything we can assist you with in the meantime, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! I was a little unsure of my design and how it might turn out, but Em on the online chat was super helpful and even edited my image for me to improve it for printing. I can’t wait to see how the Christmas tea towels turn out! :)

December 6, 2024
Unprompted review
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Reply from Inkthreadable

Hi Andie,

Thanks so much for your feedback, we hope you love your tea towels!

Rated 5 out of 5 stars

great compared to others

so I had previously ordered custom design t-shirts from aliexpress and a company called streetshirts, both were terrible quality, they felt like they had a piece of plastic attached to the t-shirts..
I looked into how POD designs were done, I thought 'sublimation' was what I needed so I emailed Inkthreadable asking if they did sublimation, they replied saying I'd be better going for DTG, so I took their advice, ordered a couple of t-shirts, they arrived and I was definitely impressed, these feel like part of the fabric, similar to standard printed t-shirts you find in shops.. thanks to Mary at Inkthreadable for the fast replies

December 4, 2024
Unprompted review
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Reply from Inkthreadable

Hi Johnny,

We're thrilled to have helped, thanks so much for your feedback!

Rated 5 out of 5 stars

Ink and Me

Been using INK for 8plus years now,even simole things when it comes to changing orders when made a mistake ,the variety of items too they have is great,the staff are wonderful M included,just great to work woth and thie DTG is great,hopefully they'll expand more into coats and adult jackets they do everything else,only thing I wish they had is a save for later type of basket but they even said they'll look into this,8 plus years me and Ink have been toghether...and the relationship is getting stronger.

December 4, 2024
Unprompted review
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Reply from Inkthreadable

Thanks so much for your continued business, Leng! It's a pleasure working with you.

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Rated 5 out of 5 stars

Excellent quality T shirts

T shirt order was excellent quality. There was an issue with the express delivery company they used (DX) as their label didn't have my name on it, so it was delivered to my work address but it wasn't passed on to me. This led to a missed deadline and was very stressful. However Mary at inkthreadable was extremely helpful chasing up the package with the courier to try and find where it was and cannot fault their customer service. Have just reordered some more T shirts. Would highly recommend this company but would choose royal mail as a delivery option. 5 stars from me.

November 20, 2024
Unprompted review
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Reply from Inkthreadable

Hi Mark,

I'll be sure to pass on your feedback to Mary, thanks so much!

Rated 4 out of 5 stars

Best one in the UK at the moment

I have been using Inkthreadable for quite a while now and while there is definitely room for improvement, it's the best one for drop-shipping in the UK. The chat support is always fairly responsive and helpful. The things I would like to see improved is perhaps a slightly wider range of products (some more unique and gimmicky stuff).

December 3, 2024
Unprompted review
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Reply from Inkthreadable

Hi Dominik,

Thanks for your feedback! We're always looking at expanding our product range and will be launching some new products in Jan 25 :)

Rated 5 out of 5 stars

Very helpful!

Good quality items. Helpful with any issues regarding design or even an unexpected delivery delay. Good turn around time

November 27, 2024
Unprompted review
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Reply from Inkthreadable

Hi Gary,

Thanks so much for your feedback!

Rated 5 out of 5 stars

any confusion or doubts I have had…

any confusion or doubts I have had (mainly about shipping options and delivery times) was handled with care and much patience! Very pleased with it all. Thank you all from the support team, especially you Mary!

also a big thank you to the production for superb printing results!

All in all., the best service and results I know of <3

Cheers!

November 19, 2024
Unprompted review
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Reply from Inkthreadable

Hi Andreas,

Thank you for your feedback, we're happy to help!

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Rated 5 out of 5 stars

Brilliant Customer Service

I have been really impressed with the customer service I receive from Inkthreadable; Em especially has been a real help to me and my Etsy store. Orders are being shipped really quickly at the moment which is wonderful. Thank you =)

November 8, 2024
Unprompted review
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Reply from Inkthreadable

Hi Jade,

Thanks so much for your lovely review!

Rated 5 out of 5 stars

Great products, great customer service

I like the fact that they are a UK based company and that they have great customer service. They also have a good range of products, which offer a good balance of quality and price.
There was an issue with one of my orders and when I reported it they got back to me quickly and arranged for a new item to be created and sent to me (they even gracefully accommodated an additional change I wanted to the product).

November 12, 2024
Unprompted review
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Reply from Inkthreadable

Hi Ben,

Thanks for sharing your experience, we appreciate it!

Rated 5 out of 5 stars

Very grateful for the personal service…

Very grateful for the personal service from Em from initial enquiry to product order. Seamless process which included bespoke prints and sizes for a small MOQ. Will be back with bigger projects soon!

November 12, 2024
Unprompted review
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Reply from Inkthreadable

Hi Jack,

Thanks so much for your feedback, we're thrilled to help!

Rated 5 out of 5 stars

Great support during the set up of my Etsy shop

I'm about to open my Etsy shop, which will be linked with Inkthreadable. In the lead up to the opening, I've had all sorts of questions and concerns, but Em Wignall at Inkthreadable has been a massive help, always kind and answering my questions swiftly. I feel really supported through, what could've been, a stressful process. I'm very grateful to Em, for all her help.

November 11, 2024
Unprompted review
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Reply from Inkthreadable

Hi Augusta,
Em will be thrilled to read your review, thanks so much for sharing this feedback!

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Rated 5 out of 5 stars

Incredible customer service!

I'm yet to see the quality of my samples, so this review may alter if the product doesn't match the service. However, I was so compelled to write a positive review due to how brilliant Em was with her responses to my queries - quick, informative and helpful. Can't ask for more. Can't wait to see what the products look like now.

November 8, 2024
Unprompted review
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Reply from Inkthreadable

Thanks for sharing your feedback so far!

Rated 5 out of 5 stars

Brilliant customer service

I've been using Inkthreadable for a while and their customer service is unparalleled! They always get back to me sorting out queries in a great response time. The print quality is amazing and prices are very reasonable. I have looked at other providers but wouldn't go anywhere else. Thank you :)

November 7, 2024
Unprompted review
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Reply from Inkthreadable

Hi Emily,

Thanks so much for your review, we really appreciate it!

Rated 5 out of 5 stars

Customer Service excellent

Customer Service from Mary has been excellent. I had a query about the printing on some of my mugs and she dealt with it efficiently and promptly to my satisfaction.

November 7, 2024
Unprompted review
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Reply from Inkthreadable

Hi Barbara,

Thanks so much for your feedback! Mary will have been delighted to assist :)

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