While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, including print size, durability, and overall finish, often noting it surpasses competitors. The customer service and staff are frequently highlighted as exceptional, with many appreciating the personalized, helpful, and responsive approach, making interactions pleasant and efficient. However, some customers reported receiving products with poor quality, citing issues like thick stitching, puckering, dirty marks, and misaligned or incomplete prints. A few people also mentioned dissatisfaction with customer support in these instances, describing it as unhelpful or slow to resolve complex issues.

What people talk about most

Product

Customers had positive experiences with product quality. Many reviewers praise the high-end feel of garments... See more

Customer service

Consumers generally report positive experiences with customer service, often highlighting the helpfulness,... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team for being helpful,... See more

Quality

Customers consistently note positive experiences with quality, praising the vibrant colors in DTG printing... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the outstanding and incredible... See more

Based on these reviews

Rated 5 out of 5 stars

I have being using Inkthreadable now for five years Always great service and product selection Always there if things do go wrong ie. an item getting lost by postal services and quic... See more

Rated 5 out of 5 stars

Very efficient service, fast turnaround time and our first lot of sample have printed beautifully. We love the intuitive website and the ability to make mockups before ordering. Em and Mary also sped... See more

Company replied

Rated 5 out of 5 stars

I've recently started selling from Shopify, using Inkthreadable as my POD service. Customer service has been fantastic - helping me to settle in and get up and running . I've mostly been dealing with... See more

Rated 5 out of 5 stars

I always have a great experience with Inkthreadable - whenever there's been print/order issues (which is rare anyway), they're quick to sort with no hesitation. Lovely staff, great service. They're al... See more


Company details

  1. Printed Clothing Store

Written by the company

UK based print-on-demand supplier that offers dropshipping for businesses selling t-shirts & other clothing, mugs, phone cases, tote bags, cushions, and more.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

916 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 23% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 stars!

I highly recommend Inkthreadable as a great dropshipping supplier for custom products. The team are great and reply to any questions extremely quickly and super helpful. Only downside is when I ordered samples, the products they supply are very small sized however due to the quality and trust fir the company I highly recommend Inkthreadable and hope to keep on using them in the future once my website is finished.

February 27, 2025
Unprompted review
Inkthreadable logo

Reply from Inkthreadable

Hi Nathan,

Thanks for your review!

Advertisement
Rated 5 out of 5 stars

Great experience

Great experience, Amy was extremely helpful and efficient. Very good quality product. Delivered even ahead of time. Highly recommended.

February 25, 2025
Unprompted review
Inkthreadable logo

Reply from Inkthreadable

Thanks so much for your feedback, we really appreciate it!

Rated 2 out of 5 stars

Very hit and miss quality

We have just cancelled our account with Inkthreadable. The quality sent out to customers is very hit and miss. Some prints are shipped that should never see the light of day. Quality control seems non-existent. Some garments have come back great, but we've had too many issues now with really, really bad stuff getting shipped. And it's always the file that's at fault... Even when you have no issues at all with the same file printed elsewhere. Even if the file *was* at fault, why ship blurry, terrible quality and then say "Oh we thought that's what you wanted". Just no.

February 17, 2025
Unprompted review
Inkthreadable logo

Reply from Inkthreadable

Hi Claire,

I'm sorry to hear that your experience hasn't met expectations. We always aim for high-quality prints, and I appreciate you sharing your feedback.

Regarding the issues mentioned, we had previously advised that this particular artwork would not achieve optimal results when printed at less than 32cm wide. This was communicated in advance to ensure transparency around print quality expectations. The results on the tote bag are in line with what was advised.

That said, we never want our customers to feel dissatisfied, and we take quality control seriously. Em from our team will be reaching out to discuss this further and see how we can assist.

Rated 5 out of 5 stars

High Quality Prints

Ordered the Portrait Matte Art Print in different sizes to check paper and print quality in order to use in my online store. I was impressed with all the stages of my customer journey, from the placing the order until I received the prints. I ordered on Thursday afternoon, the order was completed on Friday and I had the items on hand on Saturday! Print quality was outstanding, secure packaging and high level of customer service all the way through! Highly recommend Inkthreadable for your Print on Demand requirements.

February 15, 2025
Unprompted review
Inkthreadable logo

Reply from Inkthreadable

Hi Melina,

We're thrilled to hear you're happy! Thanks so much for your feedback.

Advertisement
Rated 5 out of 5 stars

The go to for print on demand

My experience was made easier with a quick and precise reply. Mary was a huge help in making sure I had everything correct before ordering.

February 12, 2025
Unprompted review
Inkthreadable logo

Reply from Inkthreadable

Hi Gaz,

Thanks so much for your feedback!

Rated 5 out of 5 stars

I always have such a good experience…

I always have such a good experience with inkthreadable. The products are really good quality, and the customer services is always so helpful!

February 11, 2025
Unprompted review
Inkthreadable logo

Reply from Inkthreadable

Hi Nicole,

Thanks so much for your feedback!

Rated 5 out of 5 stars

Great Service

We completed our first bulk order and Em was as fantastic. High quality products, great customer service and prompt delivery. Thank you!

February 7, 2025
Unprompted review
Inkthreadable logo

Reply from Inkthreadable

Hi Sonia,

Thanks so much for your order and your review!

Rated 5 out of 5 stars

Mary was absolutely brilliant

Mary was absolutely brilliant! Sorted my order as one of the colours had to be changed. Many thanks 😊

February 6, 2025
Unprompted review
Inkthreadable logo

Reply from Inkthreadable

Hi Rory,

Thanks so much for your feedback!

Advertisement
Rated 5 out of 5 stars

Amazing customer service!

Amazing customer service, has helped me so much with setting up integration with Shopify and getting ready to launch my website, highly recommend!

February 5, 2025
Unprompted review
Inkthreadable logo

Reply from Inkthreadable

Hi Chris,

Thanks so much for your feedback!

Rated 5 out of 5 stars

Mary from Inkthreadable and was such a…

Mary from Inkthreadable and was such a great help for me! The whole team is always really helpful with any query I ever have and makes the process of getting things ordered so easy!

February 5, 2025
Unprompted review
Inkthreadable logo

Reply from Inkthreadable

Hey,
Thanks so much for your review!

Advertisement
Rated 5 out of 5 stars

Incredible customer service

I have just recently started working with Inkthreadable as part of my upcoming clothing line launch and my god, I have never experienced such kind, quick and considerate customer support. This is single handedly the best experience I’ve ever had when it comes to responding to mails, helping with questions, setting up calls for additional discussions, it’s just amazing.

If you are looking for a print-on-demand service that doesn’t feel like a coporate, moneygrabbing clothing supply, but one that actually cares about their customers and is sustainable in so many ways, then Inkthreadable is gonna be the right choice for you!

February 4, 2025
Unprompted review
Inkthreadable logo

Reply from Inkthreadable

Hi Bruno,

Thank you so much for your incredible feedback!
We're absolutely thrilled to hear that you've had such a positive experience with our team. Providing fantastic support is at the heart of what we do, and knowing it's made a difference to you makes it all the more rewarding.

Rated 5 out of 5 stars

So helpful

Em from Inkthreadable is always so super helpful. I've had a few issues understanding EU / Brexit rules and she's made an effort to try and explain it to me. Always very nice and understanding. Thanks Em!

January 30, 2025
Unprompted review
Inkthreadable logo

Reply from Inkthreadable

Hi Miriam,

Thanks so much for sharing your feedback!

Rated 5 out of 5 stars

Excellent and timely support from Em…

Excellent and timely support from Em today at Inkthreadable when I needed some information on a print file I'd uploaded a few days ago. She responded to my message within the thirty minute SLA and sent me an email with the info too. Can't ask for more than that.

I also received some samples today for the print files I mentioned above. Really impressed at the quality of the print and the product itself. Been a great experience all round so far!

January 31, 2025
Unprompted review
Inkthreadable logo

Reply from Inkthreadable

Hi Gill.

We're thrilled to hear about your positive experience, thanks for sharing this!

Advertisement
Rated 5 out of 5 stars

Exceptional Customer Service as Usual!

Very pleased with the service I received from Inkthreadable today. I was unable to make some changes to a design I had and Em was able to resolve my issue within a matter of minutes. She was very kind and offered extra help. For a very busy day I had, this was just what I needed. Thanks Em!

January 28, 2025
Unprompted review
Inkthreadable logo

Reply from Inkthreadable

Thanks so much for your feedback!

Rated 5 out of 5 stars

Great customer support

I had a couple of orders for the company before, and they were always quick, and the quality was excellent. When I had a question, I contacted their customer support team, and I got an immediate and useful response from Em, so that I could solve my problem.

January 29, 2025
Unprompted review
Inkthreadable logo

Reply from Inkthreadable

Hi Katalin,

Thanks so much for your feedback! We're really grateful

Rated 5 out of 5 stars

Best service ever

Best service ever!

I've been using Inkthreadable for years and I wouldn't recommend anywhere else. High quality, fast service, and good price!

January 28, 2025
Unprompted review
Inkthreadable logo

Reply from Inkthreadable

Thanks so much for your feedback!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look