InMotion Hosting Reviews 

The support team was both highly effective and quick to resolve my issue

I've been working with websites for several years and recently ran into a domain issue I couldn't resolve on my own, something that rarely happens at this point in my career. I reached out to InMotion Hosting's support team and was connected with Gira J, who was outstanding from start to finish. Gira was patient, clearly knowledgeable, and walked me through everything in a way that actually made sense. The issue was resolved efficiently and professionally. It's one thing to have a capable support team, it's another to have someone who genuinely takes the time to help. The kind of support agent that keeps customers loyal. Highly recommend InMotion Hosting.

I have utilized InMotion hosting for over 10+ year, but have never needed to utilize their chat help. Today was the day I needed assistance with an issue that felt above my scope of understanding. I was dealing with CName changes, DNS records, and other items related to my Shopify account and domains. I spoke with Sky L. who went above and beyond his/her job duties and responsibilitys. Some of what was required to solve my problem involved utilizing a different platform/website. The process seemed like reading Greek to me, but Sky continued to offer support They had me send screen shots so that he/she was able to walk me through the steps necessary to make the changes needed for my situation. Every question I asked was answered quickly, accurately, and professionally. None of this was his/her responsibility and yet they did it graciously. I was so thrilled when the challenge was handled that I offered to send a tip for their going above and beyond. They said no, it was against policy. Again showing what a stand up human this person is. InMotion hosting your services over the past decade plus has been top tier, but your hiring and training of your customer support individuals is even more impressive. Sky L. deserves a raise, promotion, or at the very least some recognition. Thank you, Sky L.

I’ve been with InMotion Hosting for several years and recently had a disappointing support experience while managing my Services.

The issue itself was not the main problem, it was the lack of transparency, inconsistent communication, and delays in getting a clear answer.

I initially requested assistance updating PHP versions and later requested a document root change for my primary domain. After several days, multiple support interactions, and significant confusion, I was finally informed that this type of request on CWP servers is not handled under standard technical support and instead requires their paid Solutions team.

My concern is that:

* this limitation was never clearly communicated beforehand,
* similar requests had apparently been handled previously,
* and no clear customer-facing policy could be provided when requested.

Support responses were also slow and inconsistent despite the company advertising 24/7 support.

To be fair, the staff eventually confirmed the technical limitation and resolved the PHP issue, but the overall experience lacked clarity, accountability, and customer communication.

I hope InMotion improves:

* transparency around support limitations,
* escalation procedures,
* and communication consistency for long-term customers.

6+ year customer here. cust svc used to be amazing - within 1-3 minutes, 24/7 for real (midnight 4am noon didnt matter) youd get a live agent who knew all about TTL and dns records, highly qualified. its all gone. Dealing with Preston the garbage AI is awful, but usually you could get out of it, and onto a live agent. my last three experience, all this week, have been a message that the wait time was over an hour and to "try again later", and it just closed. the other two said they would email me in around an hour. well they did, but by the time i saw those emails they led to a chat that said " are you there?" and then closed. utter horse puckey. total garbage now, unusable.

Inmotion hosting should be regulated and registered with ombudsman so that they can be held accountable for their actions.

The way your business is run doesn’t account for customer satisfaction in what so ever way.

You don’t reply to customer and you don’t fix the issue at hand, especially with the new update on your chat system which should be corrected promptly.

Having said that, I am seeking legal actions against you guys for the lack of service rendered but offered. I hope you have insurance for it.

Some of the worst support I've ever encountered. 500 server errors that they will not fix. lack of resources on reseller account, no chat support for hours. Nobody to help. Poor, Poor company overall.

As always, inMotionHosting support is and has always been excellent.
Efficient, helpful, clear and competent.
I'm very satisfied

Answered my questions immediately helped me out. Much appreciated.!!!!

Excellent, responsive support. They truly care about their customers!

Their tech support (after 24 hours of waiting) via email responded by telling me to consult my own coder for a simple change to a .htaccess file I was having an issue with. My experience with tech support via chat on the other hand was excellent. Problem solved for me in a few minutes. No issues at all.

I have been a customer of InMotion Hosting since 2014. It has been well over 12 years now, so this review reflects my overall experience and not just a single product, but all their services, including Reseller, VPS, and Wordpress Hosting, Domains, SSL, Backups, IPs etc.

I have been running my hosting business since 2014, and after extensive research, I decided to go with them for obvious reasons such as great and prompt customer service, reliability, and pricing. I never really had a reason to switch to anyone else because they consistently met my expectations. At all times, my issues were resolved efficiently. They are available via phone, email, and chat, and are very responsive.

I believe the number one factor in choosing a web hosting company, especially as a backend vendor, is their availability when issues arise. This is where I feel I will always stick with them. Other hosting companies rely heavily on support tickets and chat with bots, whereas InMotion has real human support, which makes a significant difference in handling technical issues.

Over the span of 12 years, I have only experienced two incidents. One was when their backend infrastructure went down, but it was restored within a couple of hours. The second was when my hosting was suspended due to malware. Both issues were resolved promptly, and I have not faced any other incidents beyond these two.

I would highly recommend them to both US-based and international businesses. Great company, great people!

I have my dozen of sites housed with InMotion and I am delighted to have moved there a few years ago.
The service is superb, I don't think I ever had any down time, and the hot line people are always available and so helpful. When I mess up something they figure out how to fix and never make me feel bad about it.

Over the years, I have not been overly satisfied with InMotion service because it was pretty much nonexistent. Something has changed dramatically for the better. My website was not functioning. I emailed InMotion instead of the usual scripted responses reboot this reboot, that, etc. etc. they simply fixed the problem. What a novel concept . Just fix the problem ...it's quicker and easier than having bots chase a customer around or the Indian call centers giving you BS and not solving the problem.

If this level of service continues at InMotion, they finally have differentiated themselves from Hostinger who has excellent service.

Excellent web host. Fast and accurate technical support in addition to a solid Knowledge Base.

OPTIONS are given back to You in a way that brings HUMAN back to Your Immediate Concern in TECHNICAL Lingo to Solve Your Problem even if you can not explain it in a technical way. Client Relations are Excelled here. Things Change and Adaptability is a Cornerstone of why success will always be here.

I love in motion the whole support team is the driving force behind in motion hosting their services are top notch I rarely had down time ever! every time I contacted the chat support which is 24/7 any time of day night. In motion hosting is better than any host I have used I hosted many websites with the VPS 4 hosting plan and it is worth the money for a starting business the only reason for me leaving is I am starting my own hosting service not as a competitor but I needed 24/7 physical access to my services. Love you in motion and all the team! from Jager's Design.

The InMotion Hosting support tech was very knowledgeable and provided expert guidance on resolving my support issue in a timely manner.