Innovus Reviews 

435
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 185 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, professional, and always quick to respond to various queries. People deeply appreciate the friendly and efficient service, noting that representatives regularly go above and beyond to make complex processes smooth. Some reviewers were not happy with communication issues, describing long delays when waiting for a reply or resolution. Consumers also noted that messages sometimes went unanswered for weeks, or that repetitive paperwork was sent incorrectly despite preferences. Others mentioned waiting months for simple tasks to be completed, alongside frustrating unresolved issues.

What people talk about most

Staff

Users describe positive interactions with staff, noting their professional and helpful approach. Reviewers... See more

Customer service

Customers consistently note positive experiences with customer service, praising the professional,... See more

Service

Reviewers mention positive feedback about service, noting that interactions are consistently helpful,... See more

Response time

Clients share positive opinions on response time, consistently praising the prompt and efficient... See more

User experience

Customers had positive experiences with user_experience, noting that communication is always clear and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is a post in appreciation of the tremendous help provided by Jack McMeechan of the FirstPort Property Transfer Team in sorting out the Management Pack required for the sale of my late parent’s f... See more

Company replied

Rated 5 out of 5 stars

I am a solicitor and I was dealing with Innovus in relation to arranging for a deed of variation to be executed and signed for a property I was acting in the sale. Innovus were responsive and very eff... See more

Company replied

Rated 5 out of 5 stars

I have spent the last couple of months working with Mathew Price from Innovus and he has made the process enjoyable. Mathew has been very responsive, answered all queries I put to him and has been inc... See more

Company replied

Rated 5 out of 5 stars

I spoke with Emma on 16th January and again on 19th January 2026 relating to the Ground Rent on my property. As I was in the process of selling my house I'd initially been advised by my solici... See more

Company replied


Company details

  1. Real Estate Consultant
  2. Property Maintenance
  3. Real Estate Surveyor

Written by the company

Innovus delivers market-leading services and expertise to the property sector. With over 25 years of industry experience, we have become an established, trusted partner to a range of businesses, including FTSE 100 companies, national property developers, institutional investors, and property management companies. With dedicated teams in Business Services, Building Solutions, Asset Management, and Facilities Management, we are here to support your business in achieving its goals. We pride ourselves on delivering simple solutions to complex problems.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

435 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(435)

179 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Communications team partnership

We partnered with the communications team at Innovus to support the running of the Innovus all-staff away day 2026. As an Events company we acted as an extension of their team, this was the first event we delivered on behalf of Innovus, working closely with Amy Best and Jayne Tomlinson as our main points of contact which was a huge pleasure and a partnership we hugely value and cherish!

July 9, 2026
Unprompted review
Innovus logo

Reply from Innovus

Thank you for your kind words. We are so pleased the away day was a success and we really enjoyed working with you. We look forward to partnering with you again!

Rated 5 out of 5 stars

Knowledgeable and fast service

Knowledgeable and fast service! I contacted Dan Sadler with a fairly urgent request as my solicitors had forgotten to request a document. Even though he seems very busy, he made the effort to expedite my request, which was greatly appreciated.

July 22, 2026
Innovus logo

Reply from Innovus

Thank you for your great review. We will pass your kind comments on to Dan and we look forward to working with you again!

Rated 5 out of 5 stars

Did not have to wait for long time …

Did not have to wait for long time when I called you.
Very pleasent and helpful lady answered

July 22, 2026
Innovus logo

Reply from Innovus

Thank you for your lovely review. We are glad to hear you had a positive experience and we look forward to speaking with you again!

Rated 5 out of 5 stars

Sue-Ann Stirton

Sue-Ann Stirton,
Company Secretarial Senior Administrator was very efficient in dealing with my request

July 17, 2026
Unprompted review
Innovus logo

Reply from Innovus

Thank you for your review. We are glad to hear your request was dealt with efficiently and we look forward to working with you again!

Rated 5 out of 5 stars

Anna Panchenko was an absolute star in…

Anna Panchenko was an absolute star in assisting us to get our Deed signed and ready to enable a transaction to proceed.

July 17, 2026
Innovus logo

Reply from Innovus

Thank you for your wonderful review. We will pass your kind comments on to Anna and we look forward to working with you again!

Rated 5 out of 5 stars

very quick reply

very quick reply. very impressed.

July 16, 2026
Innovus logo

Reply from Innovus

Thank you for your review. We are glad to hear you were impressed and we look forward to working with you again!

Rated 5 out of 5 stars

We've had the pleasure of working with…

We've had the pleasure of working with Innovus for many years, and it has always been a positive experience. The team are professional, knowledgeable and committed to delivering excellent customer service. Communication is always clear, they're responsive to enquiries, and they consistently strive to provide the best possible solution.

It's been a pleasure working with Abid and the team, and we wouldn't hesitate to recommend Innovus to anyone looking for a reliable and customer-focused business.

We wish them every success for the future.

Steve

June 30, 2026
Unprompted review
Innovus logo

Reply from Innovus

Thank you so much Steve, it has been a real pleasure working with you too. We look forward to continuing that relationship and wish you all the best for the future!

Rated 5 out of 5 stars

It’s was helpful and very kind approach…

It’s was helpful and very kind approach
Appreciate the beautiful work and support by call payment easy access to communisation
Thank you very much

July 15, 2026
Innovus logo

Reply from Innovus

Thank you for your kind review. We are glad to hear you had a positive experience and we look forward to working with you again!

Rated 5 out of 5 stars

Perfect

Prompt, helpful, perfect thank you

July 14, 2026
Innovus logo

Reply from Innovus

Thank you for your review. We are glad to hear everything was dealt with promptly and we look forward to working with you again!

Rated 5 out of 5 stars

My request was professionally dealt…

My request was professionally dealt with in a very quick turnaround, fantastic customer care and people

July 14, 2026
Innovus logo

Reply from Innovus

Thank you for your wonderful review. We are glad to hear you had such a positive experience and we look forward to working with you again!

Rated 5 out of 5 stars

Courteous

Courteous, polite and professional dealing. Thank you.

July 8, 2026
Innovus logo

Reply from Innovus

Thank you for your kind review. We look forward to working with you again!

Rated 1 out of 5 stars

Firstport have appointed (Innovus) to…

Firstport have appointed (Innovus) to extract even more money from our estate before we change to our new management company. Similar to Firstport, when you call to speak to the person dealing with the transfer, she mysteriously cannot be contacted via phone call, as she works in a back office department.
Not only do they share the same group of companies (Ameria) they share the same exploitative practices which are deliberately obstructive and to the detriment of leaseholder’s, this company like Firstport are completely rotten to the core.

July 7, 2026
Unprompted review
Innovus logo

Reply from Innovus

Thank you for your review and comments. We are sorry to hear you have had a frustrating experience.

For clarity, Innovus is a Group of Companies that is independent from FirstPort. The only link is a shared parent company. Innovus treat all clients, including FirstPort, the same, including service and pricing. Innovus welcome transparent reviews from all of our clients and we are open to receive comments and feedback that is publicly shared, including the use of Trustpilot.

If you would like to discuss your concerns further please do not hesitate to contact us at generalenquiries@innovus.co.uk and we will do our best to help.

Rated 5 out of 5 stars

Homes UK stand supplier

Had a great experience working with the team at Innovus as their exhibition stand supplier for Homes UK, especially Abid Ahmed who was our point of contact throughout the setup. Everything was communicated well, and was a treat to work with an organised client 😊

November 26, 2025
Unprompted review
Innovus logo

Reply from Innovus

Thank you for your lovely review. We are glad to hear you had a great experience and we look forward to working with you again!

Rated 5 out of 5 stars

I worked with Abid while coordinating a Building Safety Event

I worked with Abid while coordinating Innovus’ involvement in a recent Building Safety event and had a really good experience.

He stepped in partway through and quickly got up to speed, checking in regularly and making sure everything stayed on track. He was proactive, easy to communicate with, and quick to respond, which made things run much more smoothly.

Abid and the rest of the team were really easy to work with – I’d happily collaborate with them again.

February 25, 2026
Unprompted review
Innovus logo

Reply from Innovus

Thank you for your feedback. We're pleased to hear you had such a positive experience working with Abid and the team. We appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Great company to work with

Great company to work with. Professional and friendly people :) Recommend

June 24, 2026
Unprompted review
Innovus logo

Reply from Innovus

Thank you for your feedback. We're delighted to hear you've enjoyed working with us and appreciate your recommendation.

Rated 4 out of 5 stars

Directorship

Bit of a delay in actioning my request but the outcome was very quickly achieved to my full satisfaction.

June 12, 2026
Innovus logo

Reply from Innovus

Thank you for your feedback. We're glad we were able to get everything resolved to your satisfaction.

Rated 5 out of 5 stars

My enquiry to your office was attended…

My enquiry to your office was attended in a timely and professional manner. Your attending staff was very efficient and helpful.

June 3, 2026
Innovus logo

Reply from Innovus

Thank you for your feedback. We're pleased to hear your enquiry was resolved promptly and that you were happy with the support you received.

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