Innovus Reviews 

437
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 184 reviews, reviewers overwhelmingly had a great experience with this company. Clients frequently praise the team for being exceptionally helpful, friendly, and quick to respond to any questions or requests. Customers often mention that staff members go completely above and beyond to make complex administrative processes totally smooth and stress-free. Some reviewers were not happy with occasional delays, noting that it could take up to a couple of weeks to get a reply or action a request. Other consumers also pointed out that communication could sometimes feel poor during ongoing matters, with messages occasionally going completely unanswered by the office.

What people talk about most

Staff

Customers report overwhelmingly positive experiences with staff, highlighting professional, helpful, and... See more

Customer service

Consumers find customer service to be positive and helpful, noting that communication is prompt, clear, and... See more

Service

Reviewers mention positive feedback about service, highlighting efficient assistance and knowledgeable staff... See more

Response time

Users describe positive interactions with response times, frequently highlighting prompt, efficient, and... See more

User experience

People report positive experiences with user experience, highlighting helpful, professional, and responsive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is a post in appreciation of the tremendous help provided by Jack McMeechan of the FirstPort Property Transfer Team in sorting out the Management Pack required for the sale of my late parent’s f... See more

Company replied

Rated 5 out of 5 stars

I am a solicitor and I was dealing with Innovus in relation to arranging for a deed of variation to be executed and signed for a property I was acting in the sale. Innovus were responsive and very eff... See more

Company replied

Rated 5 out of 5 stars

I have spent the last couple of months working with Mathew Price from Innovus and he has made the process enjoyable. Mathew has been very responsive, answered all queries I put to him and has been inc... See more

Company replied

Rated 5 out of 5 stars

I spoke with Emma on 16th January and again on 19th January 2026 relating to the Ground Rent on my property. As I was in the process of selling my house I'd initially been advised by my solici... See more

Company replied


Company details

  1. Real Estate Consultant
  2. Property Maintenance
  3. Real Estate Surveyor

Written by the company

Innovus delivers market-leading services and expertise to the property sector. With over 25 years of industry experience, we have become an established, trusted partner to a range of businesses, including FTSE 100 companies, national property developers, institutional investors, and property management companies. With dedicated teams in Business Services, Building Solutions, Asset Management, and Facilities Management, we are here to support your business in achieving its goals. We pride ourselves on delivering simple solutions to complex problems.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

437 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(437)

184 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Homes UK stand supplier

Had a great experience working with the team at Innovus as their exhibition stand supplier for Homes UK, especially Abid Ahmed who was our point of contact throughout the setup. Everything was communicated well, and was a treat to work with an organised client 😊

November 26, 2025
Unprompted review
Innovus logo

Reply from Innovus

Thank you for your lovely review. We are glad to hear you had a great experience and we look forward to working with you again!

Rated 5 out of 5 stars

I worked with Abid while coordinating a Building Safety Event

I worked with Abid while coordinating Innovus’ involvement in a recent Building Safety event and had a really good experience.

He stepped in partway through and quickly got up to speed, checking in regularly and making sure everything stayed on track. He was proactive, easy to communicate with, and quick to respond, which made things run much more smoothly.

Abid and the rest of the team were really easy to work with – I’d happily collaborate with them again.

February 25, 2026
Unprompted review
Innovus logo

Reply from Innovus

Thank you for your feedback. We're pleased to hear you had such a positive experience working with Abid and the team. We appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Great company to work with

Great company to work with. Professional and friendly people :) Recommend

June 24, 2026
Unprompted review
Innovus logo

Reply from Innovus

Thank you for your feedback. We're delighted to hear you've enjoyed working with us and appreciate your recommendation.

Rated 4 out of 5 stars

Directorship

Bit of a delay in actioning my request but the outcome was very quickly achieved to my full satisfaction.

June 12, 2026
Innovus logo

Reply from Innovus

Thank you for your feedback. We're glad we were able to get everything resolved to your satisfaction.

Rated 5 out of 5 stars

My enquiry to your office was attended…

My enquiry to your office was attended in a timely and professional manner. Your attending staff was very efficient and helpful.

June 3, 2026
Innovus logo

Reply from Innovus

Thank you for your feedback. We're pleased to hear your enquiry was resolved promptly and that you were happy with the support you received.

Rated 4 out of 5 stars

Framework guidance

Having been through a number of Framework tenders it was good to have an assigned contact from the start of the process. Jessica Hodge was on hand at all times to walk us through the experience and place guidance as needed.
While the process was longer than the expected time frame it was good to have a positive conclusion and to remain with the same contact throughout the whole process.

February 5, 2026
Unprompted review
Innovus logo

Reply from Innovus

Thank you for your feedback. We're pleased to hear Jessica was able to support you during the process, and we're glad it ended with a positive outcome.

Rated 5 out of 5 stars

On the Ball

Absolute pleasure working with the Marketing team especially Zanaba Poland who is always on the ball!

May 21, 2026
Unprompted review
Innovus logo

Reply from Innovus

Thank you for your feedback. We're pleased to hear you've had such a positive experience working with Zanaba and the Marketing team.

Rated 5 out of 5 stars

We do a lot of work with zanaba she is…

We do a lot of work with zanaba she is very efficient and does not leave a single stone unturned she is a credit to Innovus

June 1, 2026
Unprompted review
Innovus logo

Reply from Innovus

Thank you for your feedback. We're pleased to hear you've had such a positive experience working with Zanaba.

Rated 5 out of 5 stars

Mathew Price has been brilliant to work…

He’s very professional, responsive, and genuinely committed to getting things right. Communication is always clear, and he goes out of his way to make the process smooth. Highly recommended.

June 16, 2026
Unprompted review
Innovus logo

Reply from Innovus

Thank you for your feedback. We're pleased to hear you had such a positive experience. We appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Jessica Hodge

Jessica Hodge, has been extremely helpful and supportive throughout the tender process. She has communicated clearly, responded promptly, and made the whole process much easier to navigate from start to finish.

Her professionalism, attention to detail, and friendly approach have been greatly appreciated. Jessica has been a pleasure to deal with, and the support she has been invaluable over the past few months.

June 5, 2026
Unprompted review
Innovus logo

Reply from Innovus

Thank you for your feedback. We're pleased to hear Jessica was able to support you during the tender process. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Erhan did a great job

Erhan, carried out the fire door inspection. He stopped on my way out as he was carrying out inspections for communal doors. He made some time to get the inspection done as quickly as possible so I didn’t miss my train. He discovered my lock needs to be fixed. He fully explained to me each part of the inspection and what he was looking for.

Great customer service and knowledge

June 11, 2026
Unprompted review
Innovus logo

Reply from Innovus

Thank you for your feedback. We're pleased to hear Erhan provided such a positive experience. We appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Very friendly and polite

Very friendly and polite, acted on my request immediately and sent a confirmation email right away, thank you Lily.

June 10, 2026
Innovus logo

Reply from Innovus

Thank you for your feedback. We're pleased to hear Lily was able to help and get everything sorted so quickly.

Rated 5 out of 5 stars

Luke Allen

Worked with Luke Allen on several occasions. Good communication between all parties, well versed in his role. Good addition to Innovus

June 10, 2026
Unprompted review
Innovus logo

Reply from Innovus

Thank you for your feedback. We're pleased to hear you've had such positive experiences working with Luke.

Rated 5 out of 5 stars

Positive and proactive approach

AGSM have been working with Luke Allen for some time now, and he has consistently been professional, knowledgeable, and extremely helpful. He's always willing to jump on a Teams call to discuss any issues and goes above and beyond to support us with any queries or concerns.

His commitment to providing excellent customer service, clear communication, and prompt support has made working with him a very positive experience. I genuinely appreciate his willingness to help and his proactive approach to resolving any challenges that arise.

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

Luke and Mat are brilliant

Luke and Mat are brilliant, full supportive and very informative when it comes to works being delivered. You have an excellent advert for the business in the team you have!

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

Erhan was kind and knowledgeable…

Erhan was kind and knowledgeable regarding the importance of fire safety. Walked me through each stage and taught me along the way.

June 8, 2026
Unprompted review
Innovus logo

Reply from Innovus

We're pleased to hear you had a positive experience. We appreciate you taking the time to leave a review.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look