We have used Insight Law at least 6 times recently whist selling our buy to let flats. I can honestly say Nicole, who has acted for every sale, has been brilliant. Superbly organised, efficient, on th... See more
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I’m almost lost for words, to describe the outstanding, steady, professional and understanding work carried out by Debora on our behalf. I have never known anything like it. The house we were buying f... See more
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Debora was recommended to us by a good friend and was extremely easy to deal with and most reassuring when things became stressful when we were close to exchange and completion. It was useful to n... See more
We have been fortunate to have Alicia in the Cardiff office as our conveyancing specialist for all our purchases and sales in the past years. Many of our transactions have needed persistence and Knowl... See more
Company details
Written by the company
Experienced lawyers who are specialists in property law. Nationwide coverage for commercial and residential transactions. Experienced, efficient, friendly team.
Contact info
Second Floor, Unit G Copse Walk, Cardiff Gate Business Park, , CF23 8RB, Cardiff, United Kingdom
- www.insight-law.co.uk
4.7
Excellent
83 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Indifference an Art Form.
Best review I can make is..... they did the job!
They trade as an 'expert' house sales conveyancing agent but I found them to be uninspiring, unexceptional and run-of-the mill, certainly displaying nothing to recommend them.
Communication were dire, eMails and 'phone calls going unanswered and their urgency was - nil. It backfired badly on me when during our business I tried to complain to one of the Senor Managers, I thought she would be sympathetic, empathetic and apologetic. Not so, she treated me as a cretin and told me that I didn't know what I was talking about. "Sorry Madam, but I do know when a Business that I am paying for is failing in its job, for heavens sake I am not being updated and your staff are ignoring me". I was accused of 'being rude', if I was, I think I was justified. I think it more to be the case of Insight Law did not appreciate their shortcomings being identified and mentioned.
To finally wrap it up...... They 'forgot' to send me any invoice and documentation whatsoever. I thought (once I had reminded them) that a letter of explanation and/or apology might be nice,
This was Insight Law... not a chance.
September 13, 2019
Unprompted review
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