Banner for Insta360

Insta360 Reviews 

1,792
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 697 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, finding them excellent and enjoyable to use. Many highlight the outstanding service, noting quick resolutions for issues, efficient repairs, and hassle-free replacements. People also appreciate the company's responsiveness to feedback and the clear communication from the support team, making them feel valued. However, some customers noted disappointing experiences with customer service. A few people mentioned a lack of communication and updates, often feeling frustrated with the overall support process.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the cameras for their... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers reporting positive experiences,... See more

Service

Customers had positive experiences with service, with many reviewers praising the high level of assistance,... See more

Quality

Reviewers highlight positive aspects of quality, praising the cameras as fantastic with outstanding video... See more

User experience

Clients share positive opinions on user experience, with many praising the outstanding video quality,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

With issues back in February with the app and the new phone the team worked hard to resolve the app crashing and within 2 updates the 360 app with Google pixel 10 works very well with no cras... See more

Rated 5 out of 5 stars

I lost a piece of equipment and they were really nice and sent me a replacement free of charge. Customer support was really nice and fast. Will definitely buy more from insta360

Rated 5 out of 5 stars

I have been using insta360 for years and never regretted that decision! They make great cameras and have good customer service! They seem to listen to customer feedback and strive to improve with each... See more

Rated 5 out of 5 stars

Very satisfied with the outcome. I decided to return my camera as I thought it's not what I was looking for. Although the 15 day return window passed they accepted my request. The team were very respo... See more


Company details

  1. #34 of 64 best companies in Electronics Company

Written by the company

Insta360 creates boldly innovative products that help people capture and share their lives. With a "Think bold" mindset, Insta360 is reimagining the limits of action cameras, 360 VR cameras and traditional photography solutions. Powered by AI, the brand's video editing software is revolutionizing the way creators make engaging content. Insta360 is dedicated to helping a new generation of athletes, creatives, adventure travelers and professionals bring their ideas to life.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(1,792)

1,101 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Insta360 doesn't just offer value for…

Insta360 doesn't just offer value for your money, they offer the best in performance and build quality.

Ppl also need to understand that even though their app is also free, it's also feature loaded and in many ways better that some paid video editing software that I've got.

As a YouTube Tech reviewer (@all-the-gear-and-no-idea-uk) I've seen massive improvements over each camera model that they've produced and released over the years and what needed to be fix got done very quickly in a simple firmware update.

Watch this company closely- because within the very near future it'll be the only brand to go for (especially when they start to introduce 10bit so you can do you own colour grading)

Note to DJI.... you need to look-listening and start learning

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

Had a question about the warranty…

Had a question about the warranty before I bought. Emailed them and got a fairly prompt reply, clear enough that I didn't need to follow up. Went ahead and ordered after that. Delivery was a couple of days later, all in order.

May 27, 2026
Unprompted review
Rated 2 out of 5 stars

Insta360 GO 3S 128GB POOR Product.

Insta360 GO 3S 128GB
Poor product, over heats in just 12-14 mins recording. Does not want to even record indoors even though light is quite good. Battery life about 70% of stated life. Waste of money.

May 20, 2026
Unprompted review
Insta360 logo

Reply from Insta360

Thank you for taking the time to share your feedback. We’re sorry to learn that your experience with the product fell short of your expectations. We tried to locate your case using the name R THORNE, but we were unable to find any matching record. If you could share a few more details with us via Trustpilot, we would be more than happy to look into the issue further and do our best to resolve it as quickly as possible. Your feedback is very important to us and helps us continue improving our products and services. Once we hear back from you, we’ll make every effort to assist you promptly. We look forward to your response.

Rated 2 out of 5 stars

Update broke cam?

My onex2 was a good cam... always enjoyed it. I updated and now it will not start up.... sometimes after 30 times it will. Sometimes with powerbutton, somtimes with start record button. But ones it´s started te buttons work in 1 push, so perfect. As a paraglider i can afford this time to lose in the air. I need a cam that i can rely on. Not the unpracticle thing of pushing 30 times taking out a battery and other things. Will or will not start hmmmm fed up to lose 3 flights of siv cours that cost more then a camera. Not amused by updates. It´s not much used and the battery´s where recharged and discharged frequently to avoid batterydamage, so unstabil power is not the case, tested with other batteries,sd cards no fix either. Updated and broken...?

Response:
Yes what are your questions?
Btw bought a new onex4... and it´s registred by the app same accountname, same instagram-name

May 29, 2026
Unprompted review
Insta360 logo

Reply from Insta360

Thank you for sharing your experience—we’re truly sorry it didn’t meet your expectations. We’ve tried locating your case under the name Miqrosports but couldn’t find a match. To help resolve this quickly, could you reply with a few more details via Trustpilot? We want to make this right for you, and your feedback is invaluable in helping us improve. Just let us know, and we’ll take care of the rest. Looking forward to your reply.

Rated 5 out of 5 stars

I bought the Insta360 Ace Pro 2 and…

I bought the Insta360 Ace Pro 2 and it's been fantastic. The 8K resolution and high frame rates make it perfect for shooting birds – I can crop in post and still keep great detail, plus slow-mo captures every wing flap beautifully.

The flip screen, fast startup, and FlowState stabilization are awesome too. The battery lasts long, and the app is super easy to use.

Now I want to buy a macro lens to make an even better upgrade for bird shooting: feather details, eyes, tiny movements.

Highly recommended for wildlife lovers!

November 21, 2025
Rated 5 out of 5 stars

Packed this for a backcountry trip

Packed this for a backcountry trip. Didn't ice up overnight and came back on fine the next morning. Fast charge meant I could top it up from a power bank at lunch. Battery being removable was also clutch, swapped to a second one on day two without thinking.

May 26, 2026
Unprompted review
Rated 5 out of 5 stars

Bought this to film my kid's soccer…

Bought this to film my kid's soccer games. Zoomed-in handheld footage looked better than the tripod setup I was using. Battery gets through a whole half without blinking. Audio pickup is better than I expected for how loud those fields get.

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Ran this on my helmet cam setup for a…

Ran this on my helmet cam setup for a moto ride. Held up through rain and wind, no flickering or shut-offs. Pretty impressed for a first outing. Fast-charge meant I could top up during a gas stop and keep rolling on the second leg.

May 19, 2026
Rated 1 out of 5 stars

Make sure you smartphone is compatable…

Make sure you smartphone is compatable with the Insta360 app otherwise your £450.00 camera it totally useless

May 26, 2026
Unprompted review
Insta360 logo

Reply from Insta360

Thank you for sharing your experience and we’re truly sorry it didn’t meet your expectations. We’ve tried locating your case under the name Chris Hall but couldn’t find a match. We want to provide as much help as possible regarding the issue you raised, and your feedback is invaluable in helping us improve, could you reply with a few more details via Trustpilot? Looking forward to your reply.

Rated 3 out of 5 stars

App to Edit The vídeos it’s not really…

App to Edit The vídeos it’s not really especially easy to use.
A not found many information about camera settings.

May 26, 2026
Insta360 logo

Reply from Insta360

Hi, sorry for not providing you with a better app experience.

Could you please let us know the specific issue you encountered while using the app? You may contact us by email with a detailed description of the problem:
- Android App: appfeedback@insta360.com
- iOS App: iOS-Appfeedback@insta360.com

Our Tech Support team will be more than happy to assist you further.

Thank you for your cooperation.

Rated 5 out of 5 stars

Had a charger issue out of the box the…

Had a charger issue out of the box the included one wasn't fast-charging correctly. Emailed support expecting to fight for a replacement. They shipped one out without making me jump through hoops, arrived in three business days. The rep who handled it was actually responsive. That kind of thing matters to me, especially when you're dropping this much on a camera.

May 19, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look