Instaheap 

HORRENDOUS. How has this website not been shut down? Took my money and will not refund but website will not work to do what i paid for. STAY AWAY.

This is a scam. It stopped working after a few days, and I could not get anyone to respond to my repeated emails and repeated submissions of the on-site contact form. Going to have to file a report through my credit card company, I guess.

This is a scam. Stops working after a few days, no way to cancel subscription, no one replied to any feedback. complete garbage.

Another person with the same issue please cancel my account and stop charging me with a service that doesnt work and please refund me for previous transactions that i have paid for.

Another Canadian. Same issue. Scam, scam, scam. I have multiple unreturned emails about solving an "updated password" issue that has left my account useless for MONTHS. I just want someone to respond to my request to cancel my account at this point.

Ignoring my emails and trying to cancel my account. The website does not allow me to update my IG password (which it suggests it does) because the link is broken. I contacted Instaheap to address this and they never replied within the given timeframe on the form. I do not want to pay for a service I am not receiving so emailed to cancel my account but they do not reply to your emails. I just want out. You cannot cancel your account by any means other than contacting them.

They won't answer my emails, I was over charged because I live in canada and I asked if I could possibly get a discount and no answer. Then I asked how I cancel my account and still no answer. It was working really well and now it's not and still no one will contact me literally the worst customer service ever!!

My account hasn't been working for over a month and there is no way for me to deactivate my account on the site. And when it was working conversions were super low and not worth the money.

I am having the same exact issues as everyone else is stating I’m paying for a service but it keeps saying invalid password and I reset it it doesn’t help. I’m still being charged and also want to cancel my subscription since my account hasn’t been working for 2 months now. Super annoying to pay for something and it not work..DO NOT SIGN UP WITH INSTAHEAP. Period.

I see that the support responded to someone else here 5 days ago, so maybe I'll actually get some help here.

I was charged for the month of December. 8 days in (I didn't receive a notification of such), I noticed that my account wasn't running. This was frustrating, as I pay monthly and to have my account not running for over a week of that time was disconcerting, but what can you do. It says my password was invalid, so I update my password (which I never changed), reverified, etc and thought that should be the end of it.

2 days later, it's still not running, so I contact support.

Support doesn't answer until 2 days after *that* (I've now been out for 12 days - nearly half the month) when I follow up with them, asking if this company is still even in business? (a legitimate concern, as many of these kinds of businesses have gone under lately, it seems).

They respond saying that lots of people have had this issue lately (the invalid password), and that it's out of their hands. They cancel my account at my request (I asked for a cancellation and refund for the time that I didn't have service) with no refund.

This is fine - typically, if you don't receive a refund, then you at least get to use the month that you paid for. So, back to tech support to ask about the rest of the month, at least.

No response.

I ask about opting for one of three ways to amend this issue - 1. A full refund for December (as I didn't receive service for the first half of the month and no tech support/service for the second half) 2. A partial refund for the time when they canceled my account and didn't offer tech support 3. a month free at a later date when it would actually work (maybe?)

Nothing.

Instaheap, can someone please address this? Legally, I'm owed a service for the amount that I paid for and your support has been sparse and not responsive whatsoever.

Thank you!!

They don't deliver what they promise, they chase you with payments but don't reply to requests made since days.