Insure2drive Reviews 

Still a very expensive quote from you.
Still looking for options to change

Before getting the quotation, i already put in the details about my over speed convicton over 30 a few years ago. I saw the price of this quotation was £1000, which was reasonable, so i bought it.
They cancelled the car insurance policy all in a sudden because "i didn't state the conviction into the details". Now they asked me to repay the refund, which is understandable, plus the additional fee for the conviction for more than £500!! Horrible service i ever had. I am blamed not to point out the overspeed conviction as if I was lying. They didn't do the job but blamed customers so to increase the price. They kept calling u missed documents to upload and blamed u have any missing information regardless i already did it, and then they could add u extra pay.
Updated: they just sent me an email with rude attitude, regardless i’ve already bought a better insurer!
“It is illegal to drive or keep the vehicle on a public road until alternative insurance cover has been arranged.”
A warm reminder to all of u, don’t buy any insurance in there!

Shocking!
Took out insurance with them then decided to cancel the next day. It was over 2 weeks until my insurance actually started but I was told by three different customers service agents that I would have to pay £45 to cancel it as it was in my terms and conditions. I checked, this was a complete lie and they then decided to refund me when I explained this, wording it like they were doing me a favour. This tactic might work for pensioners but not me!! I will never buy insurance from them again.

I made an administrative error across two policies, and a very patient and helpful Lauren helped me sort the error on the phone.

I insured my car and made the mistake of cancelling an SP30 that I received 04/10/22 we i purchased ion the website. My insurance is due to commence on 13/03/2025 and I received an e mail from I2D saying that in needed to pay a further £289 otherwise my insurance would be cancelled and I would be charged a £45.00 administration fee. A total rip off as I put my car details in the comparison website with the SP30 and could purchase cheaper. I will never be using the company again.

This is a bad insurance company. I don’t advise anyone to insure with it. I had a very painful experience with them.

Insure to.drive ignored my pleas to.resolve my repair and deliberately cut of my calls with phone ringing out over 40 times. Increased my insure by double when no claim was.authorised and then did nothing about repair. It is only now that it has been authorised due to the fact I told them I would report them to the FCA and the motor Ombudsman. I am left to pay double insurance before any authorisation because the put a note on the system. They have just authorised this now after 6 months. I intend to sue them for mental anguish as I suffer from PTSD which they were well aware.. The anguish and frustration has played havoc on my health. Do not have anything to.do with this insurance company they are deplorable.

They try there best not to pay out have now refused me as my cctv footage doesn't show the unlocking of the car so there insinuating that I left it unlocked and thief's with a scanner happen to be passing by and stole it on the same night appserlute farce they even paid an external company to interview me at my property who could have asked at that point or even a week after for more footage but these idiots decided to ask 2 months later after my DVR has reset you can clearly see the guy has a device tp steal ny car I'm now faced with taking them to court to settle my claim appserlute shit show.

Paid of in one payment after son passed from Provisional to full licence made the increase extreme, when asked about a reimbursement they laughed and said no. Go monthly payments with these clowns if you. Would rather sh!t in my hands and clap then to pay 3 times other offers. No reimbursement after only 5 months with them. (Robbing B@Stards)

Customer service like you really hope you get. We were trying to cancel the policy because we were adding our son who'd just passed, and we wanted telematics / black box. There was a legacy claim that had not been pursued and so was quite a complicated situation. But throughout the team were helpful and clearly looked to provide a solution for us. Sophie, Max and Colin were the advisors we spoke with, and they really did their best and gave us the outcome we needed. Great work, thank you

Misleading and useless. Spoke to a number of people in different departments and Iv had different advice regarding the same matter. Avoid them to save yourself the frustration.

Used the motor insurance legal helpline which so far is a great service although they weren't sure who insure2drive were to begin with.

Bunch of thieves. Quotation was for 800£. When I was about to pay they bumped it to 900£ l. They told me I can't use 9 years NCD here if I used it on another car already so they bumped the price by 240£. I checked other Insurers and without NCD it was less than 900£ so I told them I want to cancel the policy just after few days I signed the contract soninwas within 14 days cancellation period but they took 45£ for the cancellation. They are the worst kind you can signed the contract with.

Bunch of thieves. Quotation was for 800£. When I was about to pay they bumped it to 900£ l. They told me I can't use 9 years NCD here if I used it on another car already so they bumped the price by 240£. I checked other Insurers and without NCD it was less than 900£ so I told them I want to cancel the policy just after few days I signed the contract so i was within 14 days cancellation period but they took 45£ for the cancellation. They are the worst kind you can signed the contract with.

Submitted request for information about policy cancelation online on their website. Was promised for an employee to give me a call. Was surprised that they cancel policy without any following calls or requests! Total absence of customer care.

Avoid at all cost!

I took out a policy and realised I had made a mistake and the policy wasn't suitable. I tried to cancel the policy within half an hour, but I didn't get a reply from them for over 24hrs. And then they withheld over £51.10 from my deposit which they wont return.
Customer services were very unfriendly and unhelpful

Was losing my patience a bit with sorting van insurance, the first person I spoke to gave me a quote for renewal far higher than I'd previously been quoted so I did some comparisons online and found a cheaper quote from sabre. I rang insure2drive again to see why this was and spoke to Cameron who was the most helpful person I've spoken to all day and told me they were able to grant the cheaper renewal price that was previously quoted. Thank you so much Cameron, a credit to the company, ensuring loyal customers!

Avoid the suffering!

Insure2drive Claim dpt and Customer service dpt seems to not have any intention to communicate with one another.
On request they will make you loop the loop between them both without end nor ever providing you with clear answers.
Completely hopeless!

Smart the ones who will avoid them!

Insure2drive team is very professional and well behaved.their rates are comparatively cheaper than other companies.i have satisfied journey with this company.