International Compliance Association  Reviews 440

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the customer service for being understanding, professional, and helpful, often highlighting specific individuals for their exceptional support. Many people appreciate the quick response times and the efficiency with which their issues are resolved, making their overall experience smooth and stress-free. The staff is frequently described as friendly, patient, and knowledgeable, contributing to a positive customer experience. However, some customers have expressed dissatisfaction with the service, noting issues with unresponsive customer service and generic, illogical, or incorrect information. A few other people also felt that email support was non-existent and that some staff members provided irrelevant answers, leading to concerns about the quality of the training and the professionalism of the company.

What people talk about most

Customer service

Consumers find customer service to be positive. Many reviewers praise the helpfulness and efficiency of... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness and professionalism. Many... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight the prompt and... See more

Service

Reviewers highlight ambiguous aspects of service. Some customers reported an awful quality of work from the... See more

Based on these reviews

Rated 4 out of 5 stars

It was difficult to complete the course in the timeframe given, with work and personal commitments. However, the customer service team were very understanding and gave me an extension. Overall, be... See more

Company replied

Rated 4 out of 5 stars

I’ve tried to pay for the Introduction to KYC/CDD Certification with ICA/Wilmington shared services LTD three times — 15/06/2025, 21/07/2025, and 11/08/2025. Each time, £1,098.00 has been... See more

Company replied

Rated 5 out of 5 stars

Today, while submitting my second certification exam, I encountered a problem with uploading my response document. Please note that it was a Monday and I was already at work, feeling extre... See more

Company replied

Rated 5 out of 5 stars

I have contacted to be answered my some question for course so I join live chat. Wherein, I felt very good as service was very noble and humble. Person Sarina has good manners so your organization... See more

Company replied


Company details

  1. Educational Institution
  2. Career and Education Provider

Written by the company

The International Compliance Association (ICA) is the leading professional body for the global regulatory and financial crime compliance community, offering courses and qualifications in anti money laundering, financial crime prevention, KYC/CDD, managing sanctions risk and governance, risk and compliance.


Contact info

4.2

Great

TrustScore 4 out of 5

440 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

ICA Compliance

In this course, I learned something new. And the course was well organized and easy to follow. The training was interactive enough.

So grateful for the opportunity to keep learning and growing within this field as financial crimes keep getting increasingly clever and tech savvy each year.

May 17, 2023
Unprompted review
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Reply from International Compliance Association

Thank you for your review Aishwerya! We are happy to hear you have had an excellent experience with ICA.

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Rated 1 out of 5 stars

Disgraceful Treatment of Members

This "organisation" is an absolute disgrace. They take money and are not providing any service. There is obviously something seriously amiss.

UPDATE

Thank you for your response. It is interesting you respond immediately to reviews but not your members. With the greatest of respect, I did not mention issues when purchasing your services in my review so I can only presume you you are reading my emails. I am a long standing member who cannot get hold of you at all.

It is rather interesting that you are responding outside of UK working hours - have you shut down the UK office? The phone goes unanswered every day all day.

Also, the email you have provided below would appear to be incomplete. I have used your correct email address and have been trying to contact you for weeks.

I have also used your live chat service with no response - that also is never manned during UK office hours, but I have left messages on that.

Given the other negative reviews, my experience is obviously not an isolated incident.

What is going on?

May 16, 2023
Unprompted review
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Reply from International Compliance Association

We are very sorry to hear that you have experienced issues when trying to purchase our services. This is unusual and not the experience of the majority of our members. If you could provide your contact details to icainfo@int-comp.org, we would be keen to understand more about the exact issues you faced and help to resolve the matter.

Rated 5 out of 5 stars

What made me enjoy the course is…I Love ICA

What made me enjoy the course is getting acquainted with all the different experiences and learning lessons from them and sure the impact of this communication in improving the concept of governance in application will give you the confidence.
I wish all commercial sectors in UAE to take this type of certificate so that they can face all challenges and keep pace with the country's Direction by increasing the attraction of investors to the private sector in the country.

March 7, 2023
Unprompted review
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Reply from International Compliance Association

Thank you for your review Fatima. We are happy to hear you have enjoyed your learning experience with ICA.

Rated 4 out of 5 stars

An an amazing learning experience with the ICA

I completed the Advanced Certificate in Practical Customer Due Diligence. The virtual sessions were very interactive and scheduled rightly to cover every topic. Apart from this, the availability of the recorded videos of the classes which was accessible from the ICA website along with sample papers to practice and further learning resources were a great help too. Their candidate support is also brilliant. I got timely responses to all my concerns and queries.

Overall, my experience was very good.

December 15, 2022
Unprompted review
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Reply from International Compliance Association

Thank you very much for your review. We are pleased to hear that you had a good experience with ICA!

Rated 5 out of 5 stars

Well structured self learning…

Well structured self learning resources. Allowed more than enough time to review manual before having to complete the assessment . Great customer service when I needed to query something too.

February 24, 2023
Unprompted review
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Reply from International Compliance Association

Thank you very much for your 5-star review Emma!

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Rated 5 out of 5 stars

Good communication with the ICA

As an University Professor in Ethical Finance, this course on ESG provided learners with a foundation of environmental and sustainability knowledge to build on. Covering a wide range of environmental, sustainability and governance principles, this course gave learners an understanding of the breadth of the sustainability agenda, and the management tools and skills that they will need when working within this area.

February 22, 2023
Unprompted review
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Reply from International Compliance Association

Thank you very much for your review!

Rated 5 out of 5 stars

The learning module of ICA is conducive…

The learning module of ICA is conducive to an online self learning environment. The learning module tracks your progress and the next time you login you can continue from where you left. You have a summary of each unit and self tests you can attempt unlimitedly to test the knowledge you have grasped. The revision module features the style of questions of the real exam. Overall despite the price tag I am highly satisfied with ICA certifications.

February 11, 2023
Unprompted review
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Reply from International Compliance Association

Thank you for your review. We are pleased to hear you were happy with your experience!

Rated 5 out of 5 stars

The ICA’s professionalism and quality…

The ICA’s professionalism and quality of courses they provide are the best worldwide. I am pleased to have graduated both the Diploma in GRC and the Post Grad in fin crime prevention.

February 10, 2023
Unprompted review
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Reply from International Compliance Association

Thank you very much for your 5-star review!

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Rated 5 out of 5 stars

Very insightful content and already…

Very insightful content and already using it in my role at a fintech. Please consider a course on risk assessments (bank wide and customer level)

February 5, 2023
Unprompted review
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Reply from International Compliance Association

Thank you for your review, we're so glad you would recommend ICA to others!

Rated 5 out of 5 stars

Great courses, highly recommend

I did two courses with ICA, AML certification and Regulatory Compliance Advanced Certification. An excellent experience which helped me to widen my knowledge and would highly recommend. The classes were very interactive and the course material was well structured.

February 6, 2023
Unprompted review
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Reply from International Compliance Association

Thank you very much for your review!

Rated 3 out of 5 stars

ICA will not be able to provide what a good answer looks like

I signed up for the GRC International Diploma. I enjoyed the classes, they were very interactive and I truly looked forward to writing the exams. I however question the manner in which we are assessed. I did not like that till date, ICA is unable to show what a good answer looks like. After complaining about the outcome of my first examination having followed the answer guideline provided, and setting out how it is in direct contradiction to the feedback on my outcome, I find it worrisome that by the time I was writing my third exam, there was no guideline provided. I also find the number of questions that have to be answered with applicable word count daunting. How are student supposed to produce meaningful answers which at the minimum ought to contain introduction, analysis, examples, case studies and conclusions to not less than 5 questions with sub questions (totalling not less than 8 questions) with applicable word count? Overall, it does not look to me that the exams are designed to give student the satisfaction of working hard and getting deserved results.

May 25, 2022
Unprompted review
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Reply from International Compliance Association

Thanks for taking the time to provide feedback and we’re disappointed to hear about your experience of the course assessment. We provide a considerable amount of support to learners to help them prepare for assessments including sample assignment questions (model answers are not provided since at Diploma level, original thinking is encouraged); assignments provided at the start of the course so there is plenty of time to self-study and prepare; and dedicated assessment preparation sessions before each assignment including a Q&A.

We provide comprehensive feedback that includes extensive generic feedback and specific personalised feedback offering suggestions for improvement. Plus, the opportunity to ask for clarification if required.

Assignments are reviewed by Principal Examiners to ensure consistency and precision of marking. Assessment Boards also examine the final results with an External Examiner review to confirm accuracy and fairness.

Assignments vary in their style and may include more or fewer questions. Learners are advised to adjust their writing style and not all questions require an essay style answer. Clear guidance is given as to the percentage value of each question and the commensurate word count that is expected.

We have also reviewed our assessment methods for both Advanced Certificate and Diploma qualifications and from March 2023 intakes these changes will provide a variety of assessments for our learners.

If you would like to discuss any of the points above in more detail we would welcome the opportunity to do so, please email us at assessment@int-comp.org

Rated 4 out of 5 stars

Very Good

Helped me grow professionally!

February 1, 2023
Unprompted review
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Reply from International Compliance Association

Thank you for your review!

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Rated 1 out of 5 stars

Terrible Website Cannot Pay for Membership

The worst website! I have tried 4 times to pay for membership. Either nothing appears in the basket or two memberships are added. When you delete one it clears the entire basket. Sort it out

January 27, 2023
Unprompted review
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Reply from International Compliance Association

Thank you for bringing this issue to our attention. we are sorry that you have experienced issues when trying to purchase a membership. This is unusual and not the experience of the majority of our members. If you could provide contact details to icainfo@in-comp.org, we would be keen to understand more about the exact issues you faced and help resolve the matter.

Rated 3 out of 5 stars

ICA Diploma in AML

The course started off really well initially, Tyrone as one of the first course facilitator is awesome. He presented the course material effectively and actually made time for questions. He incorporated a lot of real life examples and was engaging. He tried to personalized his lecture by trying to learn the name of each candidate. Things started sliding from the second module when lectures were merely regurgitation of available course materials. You also sensed the rush to complete each lecture and question session. For a course that is worth over US$4K I had expected more lecture sessions between each module. Topic for assignment 3 was too general despite the info session which really did not clarify anything other that what was already in the course material. Although I pass the program, I didn't feel my last assignment was marked fairly. The last feedback was vague at best. Overall, the course could have been conducted better.

December 14, 2022
Unprompted review
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Reply from International Compliance Association

Thanks for your positive feedback about Tyrone, we will be sure to pass that on. However, we are disappointed to note your feedback about the course structure. In addition to the online course material, there are 6 hours of high-quality recorded instruction and 21 hours of live interactive across 10 events, including our unique, live immersive scenario. We have passed your feedback to the learning delivery team and we would welcome the opportunity to discuss in more detail if you would like to contact us at learningsupport@int-comp.org

Rated 5 out of 5 stars

Diploma in GRC - Awesome program ICA!!

Int. Diploma in GRC was an absolutely great learning experience but was by no way a walk in the park!! Thanks to the quality tutors and the interactive online classes I made it!! Passed with merit and extremely grateful. I would definitely recommend studying with ICA...5 stars!!

December 14, 2022
Unprompted review
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Reply from International Compliance Association

Thank you for the 5* review, congratulations on passing the course!

Rated 5 out of 5 stars

Knowledge

Before my knowledge of Anti-Money Laundering was at a minimal level, but after completing the course my knowledge and understanding grew in a very wide manner. I am delighted to take it and I will be embarking on new courses. Great job ICA.

November 2, 2022
Unprompted review
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Reply from International Compliance Association

Thank you for your lovely review! We're glad we were able to support you on your learning journey.

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Rated 1 out of 5 stars

unable to log in

04.11.22 at 9.30am UK I was having my first virtual classroom for the ICA Diploma in GR&C. It is 11.30am now and I am still unable to log in, meaning I have missed a session and the opportunity to ask questions to my tutor and share my experience with my peers. I am very dissappointed.

October 4, 2022
Unprompted review
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Reply from International Compliance Association

Hi Maria, we're sorry to hear about your issue. We understand you have now spoken to the team regarding this. If you do need any further support accessing the virtual classrooms, please contact learningsupport@int-comp.org

Rated 5 out of 5 stars

Excellent course content and brilliant…

Excellent course content and brilliant tutors. Thoroughly enjoyed my ICA Diploma (AML) journey. Thank you ICA.

September 8, 2022
Unprompted review
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Reply from International Compliance Association

Thank you for your review! We are glad to hear you enjoyed your course.

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