International Compliance Association  Reviews 440

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the customer service for being understanding, professional, and helpful, often highlighting specific individuals for their exceptional support. Many people appreciate the quick response times and the efficiency with which their issues are resolved, making their overall experience smooth and stress-free. The staff is frequently described as friendly, patient, and knowledgeable, contributing to a positive customer experience. However, some customers have expressed dissatisfaction with the service, noting issues with unresponsive customer service and generic, illogical, or incorrect information. A few other people also felt that email support was non-existent and that some staff members provided irrelevant answers, leading to concerns about the quality of the training and the professionalism of the company.

What people talk about most

Customer service

Consumers find customer service to be positive. Many reviewers praise the helpfulness and efficiency of... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness and professionalism. Many... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight the prompt and... See more

Service

Reviewers highlight ambiguous aspects of service. Some customers reported an awful quality of work from the... See more

Based on these reviews

Rated 4 out of 5 stars

It was difficult to complete the course in the timeframe given, with work and personal commitments. However, the customer service team were very understanding and gave me an extension. Overall, be... See more

Company replied

Rated 4 out of 5 stars

I’ve tried to pay for the Introduction to KYC/CDD Certification with ICA/Wilmington shared services LTD three times — 15/06/2025, 21/07/2025, and 11/08/2025. Each time, £1,098.00 has been... See more

Company replied

Rated 5 out of 5 stars

Today, while submitting my second certification exam, I encountered a problem with uploading my response document. Please note that it was a Monday and I was already at work, feeling extre... See more

Company replied

Rated 5 out of 5 stars

I have contacted to be answered my some question for course so I join live chat. Wherein, I felt very good as service was very noble and humble. Person Sarina has good manners so your organization... See more

Company replied


Company details

  1. Educational Institution
  2. Career and Education Provider

Written by the company

The International Compliance Association (ICA) is the leading professional body for the global regulatory and financial crime compliance community, offering courses and qualifications in anti money laundering, financial crime prevention, KYC/CDD, managing sanctions risk and governance, risk and compliance.


Contact info

4.2

Great

TrustScore 4 out of 5

440 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great Course to develop/enhance one's knowledge on AML/CFT!

Excellent course despite being a short one! The course being incredibly informative, not only helped me learn a lot on Anti-Money Laundering (AML) and Combating the Financing of Terrorism (CFT), but also deepened my knowledge on the said areas. Further, it develops the learner to adopt strategies on how best to formulate ideas and implement them effectively. I would, without any reservation, recommend this course which comes with well-organised contents and is focused on practical situations.

On the contrary, I would urge ICA to allow the learner to review their answers (in particular wrong answers) on successful completion of the course. This would undoubtedly help to correct the learner on questions that were answered incorrectly, and further learn in the process.

July 1, 2022
Unprompted review
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Reply from International Compliance Association

Thank you for your review, we're so glad you enjoyed the course!

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Rated 5 out of 5 stars

Thumbs up for ICA!

This course was really nerve wracking at first especially after reading through my first assignment which covered quite a broad proportion of the course, and I actually became anxious after I received the feedback for my first assignment, but then i was happy upon seeing the feedback for my second assignment. Overall this course is very intense and requires a lot of hard work, but it leaves the candidate feeling fulfilled and very knowledgeable on the subject at the end of the day.

June 23, 2022
Unprompted review
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Reply from International Compliance Association

Thank you for your review, we're so glad you found it knowledgeable!

Rated 5 out of 5 stars

I have rate this organization 5 star…

I have rate this organization 5 star for many reason,my main reason is that the explanation is crystal clear, you are allowed to ask question.
we have recommend them to many organization in Seychelles.
yes they can do there joy and they do it very well.

June 17, 2022
Unprompted review
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Reply from International Compliance Association

Thank you for your review, we're glad to hear you would recommend ICA to others based on your experience!

Rated 3 out of 5 stars

I find online sessions a waste of time.

I find online sessions a waste of time, because we are getting split into groups and encouraged to have a discussion, which I don’t find useful at all.
When I signed up for a course, I expected the knowledge to be delivered to me by the experience tutor, not other students, who are often even less experienced than me!
Therefore I would suggest to deliver the course in a form of shorter lectures, perhaps ending with a little quiz, instead of the current format.
Also, in my opinion, a written assignment doesn’t verify your actual knowledge, only your writing skills and ability to search internet – the multiply question exam seems to be a more adequate here.
Other than that, I enjoyed a course content and I find it useful in my everyday work.

May 27, 2022
Unprompted review
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Reply from International Compliance Association

Hi Alex, we're glad you enjoyed the course content and found it relevant to your role however we are disappointed that you did not enjoy the online sessions. These sessions usually score highly in learner feedback due to their interactive nature. We will take your feedback onboard and if you'd like to discuss any other elements of the course in more detail with us, please email learningsupport@int-comp.org

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Rated 4 out of 5 stars

Thank you for your works

the course is knowlegable and covering most targetted learning materials. The materials are clearly expressed with samples. Unluckily, no face-to-face lecture available during pandemic period.

May 8, 2022
Unprompted review
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Reply from International Compliance Association

Thank you for your review!

Rated 5 out of 5 stars

Great learning experience

Great learning experience
Professional lecturers especially mister R.Savage and mister T. Tyler

April 27, 2022
Unprompted review
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Reply from International Compliance Association

Thank you for your 5 star review!

Rated 5 out of 5 stars

A wonderful experience

I have been perusing through the site of ICA for over 4 years. Why? There are so many fantastic courses they are offering that I wish I could study them all at a go. Once I was able to arrive at a conclusion on which area I really wanted to settle for, I registered; read the materials and sat for the exam and passed.

The most interesting part is after I added my new achievement to my resume, recruiters were all over my inbox on LinkedIn. I got a job in less than a week in the area I really wanted to work in. Prior to that, it's been rejection upon rejection. Oh, and the new job is with one of the biggest banks in the world. I feel like I am equipped with what others do not have. I feel unique.

Key takeaway: Achieving ICA certification helped in demonstrating to my employer my staunch interest in the area. It really set me up as an experienced professional. I could talk confidently about the area professionally while everyone is listening attentively. I am considered a valuable person within the team. Amazing!

Taking the advance course is in the offing. Either you are a degree holder or not, go for the certification: that will demonstrate genuine interest to potential employers. They look out for the extra effort you put into your ambition.

April 1, 2022
Unprompted review
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Reply from International Compliance Association

Thank you for your amazing review! We are so happy to hear how an ICA qualification has helped your career development - we wish you all the best!

Rated 5 out of 5 stars

The training is very clear

The training is very clear, informative and factual. Yet you wont get bored of reading as it is rich of real case studies. it was for me like a story i liked to read and think analytically about the events of it.
As someone who already knew a little bit about Money Laundering procedure,the course taught me things I didn't know and hadn't thought about.

Where ICA raised the bar and really surprised me of how informative, interactive and rich
Online conferences,
Events
workshops

What i would liked to see in future courses
1. Video's material explaining the course as it is a great tool that can be watched and used anytime.
2. More Interactive specimen tests

I'm quite thankful and happy, it has been a great learning experience for me.
Thank you ICA

March 28, 2022
Unprompted review
International Compliance Association  logo

Reply from International Compliance Association

Thank you for your review - we are glad to hear that you have improved your AML knowledge. Your feedback will be passed onto the relevant teams.

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Rated 5 out of 5 stars

It's a great learning experience for…

It's a great learning experience for me, almost spent a year in learning, and ICA's virtual sessions are very informative and fun, overall great material and qualified tutors, gained great knowledge on AML, Thank you ICA

March 24, 2022
Unprompted review
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Reply from International Compliance Association

Thank you for your excellent review! We're glad to hear you have enjoyed your learning experience!

Rated 3 out of 5 stars

Sadly a mixed bag

The course was great as it allowed me to enhance my AML knowledge whilst also being able to demonstrate what I already knew and this will no doubt serve me very well going forward in my career.

Sadly however, the one and only reason for the 3 stars rather than 5 is the marking of assignments and feedback provided. To be told that my responses should have considered all the components of the questions when my responses covered everything the questions asked is quite frankly ridiculous. Given I work in AML, I've seen first hand the issues that subjective interpretations cause and sadly the same thing has happened here.

March 17, 2022
Unprompted review
International Compliance Association  logo

Reply from International Compliance Association

Thank you for providing us with this feedback. It is great to hear that you were able to enhance your knowledge and that the course has supported your career progression.

With regards to the feedback you received, the examiner may have been noting that, whilst it may have been a very well researched and presented piece of writing, there may have been some specific aspects of the question that hadn’t been addressed or that needed to be considered in greater depth. If you wanted to discuss this with us then please contact us via assessment@int-comp.org so that we can review your individual assignment and feedback.

Rated 2 out of 5 stars

Emails go unanswered

Emails go unanswered. Over a month after I passed the Diploma course..still waiting for my certificate!!!!

January 2, 2022
Unprompted review
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Reply from International Compliance Association

Thank you for providing us with this feedback. We aim to reply to all emails with 3 working days and for certificates to be sent to students within 3 weeks of them completing their qualifications. I am sorry if we have not met these service levels in your case. We will look into the reasons for any delays in our communication to you so that we can improve how we operate. We understand that your certificate has now been despatched to you and so should arrive shortly. We wish you many congratulations on your achievement.

Rated 5 out of 5 stars

Great learning experience!!!

Great learning experience!!!

I totally recommend it!

December 26, 2021
Unprompted review
International Compliance Association  logo

Reply from International Compliance Association

Thanks for your kind review! We're so glad you enjoyed your learning experience.

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Rated 1 out of 5 stars

Would not recommend

Online learning sessions were rushed and did not give enough time for questions as the teacher was always rushing to move on, teachers were unavailable for support, and emails went ignored, feedback was promised but not delivered... poor value for money, would not recommend.

Conflicting information given around assignments e.g. Assignment review session said that assignment could go over word count by 10%, however the online video states this is not allowed.

December 22, 2021
Unprompted review
International Compliance Association  logo

Reply from International Compliance Association

We’re sorry that you had a less than excellent learning experience with us. As you can see from other reviews on this page, we’re very proud of the quality of our training delivery and the support we provide to our learners so we take your feedback very seriously. So that we can investigate further, please can you email us at learningsupport@int-comp.org

Rated 5 out of 5 stars

It was a great learning experience

It was a great learning experience, very insightful and impactful. The content, the interactive sessions, the materials were all superb. I enjoyed every bit of the journey. I will definitely take another course with the ICA soon.
Thanks to all who put this together.

December 9, 2021
Unprompted review
International Compliance Association  logo

Reply from International Compliance Association

So glad you enjoyed the course. Good luck with your next one!

Rated 5 out of 5 stars

A well organised course

A well organised course, and an eye opener, sharing different point of views and approaches to the subject. Well presented and paced, with up-to-date information handed out in the online seminars/webinars.

November 10, 2021
Unprompted review
International Compliance Association  logo

Reply from International Compliance Association

Thank you for your kind review! We're glad you enjoyed the course.

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Rated 2 out of 5 stars

When doing my assessment online

When doing my assessment online, the system on there end crashed and deleted everything I had answered in my exam! This happened TWICE! i called & emailed they said they would get the problem solved for me, 2 days later they emailed me saying I will have to pay for the ENTIRE course again if I wanted to pass. Which is ridiculous. As it wasn’t my fault the system crashed.

November 1, 2021
Unprompted review
International Compliance Association  logo

Reply from International Compliance Association

Hi Julia, we’re sorry that you experienced technical difficulties when undertaking this course. We are investigating and will be in touch with you shortly.

Rated 5 out of 5 stars

A great ICA course

It was a great time of study and the materials were informative and well presented, I really enjoyed my time studying the ICA course. Hopefully, I'll take up a new challenge by registering for a different course or the advance of that which was completed. Thank you for the support and clear information provided.

October 20, 2021
Unprompted review
International Compliance Association  logo

Reply from International Compliance Association

Thank you for your kind review! We're really pleased you enjoyed your studies - Claudia, ICA

Rated 5 out of 5 stars

Compliance Made Simple

I enjoyed every aspect of the course ranging from course material to the excellent customer services provided by every member of staff whom I came into contact with either by email, telephone or during the interactive lecture session. I look forward to complete the advanced level stage of my course.
Brilliant! Absolute! Fantastic! Kudos!

October 4, 2021
Unprompted review
International Compliance Association  logo

Reply from International Compliance Association

Thank you for your 5* review! We're really glad you enjoyed the course - Claudia, ICA

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