International Compliance Association  Reviews 440

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the customer service for being understanding, professional, and helpful, often highlighting specific individuals for their exceptional support. Many people appreciate the quick response times and the efficiency with which their issues are resolved, making their overall experience smooth and stress-free. The staff is frequently described as friendly, patient, and knowledgeable, contributing to a positive customer experience. However, some customers have expressed dissatisfaction with the service, noting issues with unresponsive customer service and generic, illogical, or incorrect information. A few other people also felt that email support was non-existent and that some staff members provided irrelevant answers, leading to concerns about the quality of the training and the professionalism of the company.

What people talk about most

Customer service

Consumers find customer service to be positive. Many reviewers praise the helpfulness and efficiency of... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness and professionalism. Many... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight the prompt and... See more

Service

Reviewers highlight ambiguous aspects of service. Some customers reported an awful quality of work from the... See more

Based on these reviews

Rated 4 out of 5 stars

It was difficult to complete the course in the timeframe given, with work and personal commitments. However, the customer service team were very understanding and gave me an extension. Overall, be... See more

Company replied

Rated 4 out of 5 stars

I’ve tried to pay for the Introduction to KYC/CDD Certification with ICA/Wilmington shared services LTD three times — 15/06/2025, 21/07/2025, and 11/08/2025. Each time, £1,098.00 has been... See more

Company replied

Rated 5 out of 5 stars

Today, while submitting my second certification exam, I encountered a problem with uploading my response document. Please note that it was a Monday and I was already at work, feeling extre... See more

Company replied

Rated 5 out of 5 stars

I have contacted to be answered my some question for course so I join live chat. Wherein, I felt very good as service was very noble and humble. Person Sarina has good manners so your organization... See more

Company replied


Company details

  1. Educational Institution
  2. Career and Education Provider

Written by the company

The International Compliance Association (ICA) is the leading professional body for the global regulatory and financial crime compliance community, offering courses and qualifications in anti money laundering, financial crime prevention, KYC/CDD, managing sanctions risk and governance, risk and compliance.


Contact info

4.2

Great

TrustScore 4 out of 5

440 reviews

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Rated 5 out of 5 stars

Honest, Transparant and Vibrant institution

ICA offers are honest, transparent and most updated courses fit to all corners of your professionalism challenging the ever fast growth and technology innovations in the 21st century. If you an ICA'n then you are surely in the right hands. Congratulations for those choosen ICA as and in your acadamic and professional career development, and good luck for those look at ICA as
close option. Staysafe. Regards, Bala

September 16, 2021
Unprompted review
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Reply from International Compliance Association

Thank you for your review! We're so glad you enjoyed your time learning with us - Claudia, ICA

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Rated 5 out of 5 stars

Excellent compliance-course and…

Excellent compliance-course and everything related to it both for beginners and professionals with experience.

August 2, 2021
Unprompted review
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Reply from International Compliance Association

Thank you for the 5* review! We're glad you enjoyed the course. - Claudia, ICA

Rated 3 out of 5 stars

To be honest I would have expected more…

July 31, 2021
Unprompted review
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Reply from International Compliance Association

We’re sorry that you didn’t have an excellent learning experience and would love to get more feedback from you to find out how we can improve. Please get in touch with us at learningsupport@int-comp.org

Rated 5 out of 5 stars

Even after more than 20 years in Compliance - this is certainly best training I've ever received

The course proved relevant from the moment the working manuals were up loaded, to the last minutes of the final assessment interview. I was able to implement the learning immediately during the progression of the learning, which demonstrated the practical value of its subject content. The tutors were all excellent, with insightful opinions/perspectives - providing further avenues for research and enhancing the articulation of the subject matter.
Having continued access to the online virtual classes proved very useful - with a very simple and user friendly portal.
Guidance notes and additional reading references also opened up a new web of research paths.
The Admin staff were also very helpful and responsive.
Cannot over emphasize just how good the course was and I would recommend anyone in the industry to take the opportunity to sign up for it.
Many thanks to all involved - tutors, staff and cohort 17 colleagues, for making this such a wonderful and valuable experience.
Knolly Knights

July 16, 2021
Unprompted review
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Reply from International Compliance Association

Thank you for your 5* review and positive feedback! I will pass your thanks onto all those involved. - Claudia, ICA

Rated 5 out of 5 stars

ICA International Advanced Certificate in Anti Money Laundering

I can only say good things about this program! I'm glad to have taken it and I do feel like my my knowledge of everything Compliance has improved after this course.

There's only one thing that I'd suggest and is to improve the review times of the tests, waiting for more than a month seems a little excessive. But overall, just great!

July 12, 2021
Unprompted review
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Reply from International Compliance Association

Thank you for your review and we will look into your suggestion on review times - Claudia, ICA

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Rated 3 out of 5 stars

Overall the course was useful and the…

Overall the course for the Ad Cert in Reg Compliance was useful and the content was sufficiently educational, but the seminars were basically reading the course materials aloud.

Furthermore, the assignment questions were fairly vague and a significant number of students were confused about what to include in their answers. The feedback students received to queries was not helpful and did not provide clarity which is required for a course which costs £2k plus.

June 7, 2021
Unprompted review
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Reply from International Compliance Association

We’re sorry to hear you didn’t have the excellent learning experience that we strive to provide for all of our learners. We take all feedback on board and we have recently made significant changes to ICA Advanced Certificates, providing new digital classrooms that enhance interactivity and knowledge application. We have also enhanced the support we provide around assessments with dedicated sessions to help guide learners through the process. We’d like to take this opportunity to congratulate you on achieving your qualification and invite you to provide any further feedback that will help us improve to learningsupport@int-comp.org

Rated 5 out of 5 stars

Resourceful programme

The online learning possibility provides flexibility to professionals already having a hectic times. The training is well structured with a simple but really resourceful course guide. The links provided for additional reading in the guide are excellent for deepening knowledge in the anti-corruption area. The additional reading provides all necessary material which an anti-corruption professional would otherwise have to research extensively before studying. The case examples provide a practical overview of anti-corruption. The podcasts which come with the programme make it lively. The ICA programme also allows mock/self-assessment at any point, which allows the student for a proper evaluation before taking the final assessment.As a whole, I would rate the content of the ICA Specialist Certificate in Anti-Corruption Programme as insightful. Applying the principles learned in the programme lies on the student. I would highly recommend it to professionals in the AC field.

May 30, 2021
Unprompted review
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Reply from International Compliance Association

Thank you for the 5-star review!

Kind regards,
Claudia - International Compliance Association

Rated 5 out of 5 stars

Excellent course

Very clear and interesting learning material. Online help is available if needed. I recommend the Certificate of Compliance for anyone who wants to get in touch with the subject.

May 28, 2021
Unprompted review
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Reply from International Compliance Association

Thank you for the positive review!

Kind regards,
Claudia - International Compliance Association

Rated 5 out of 5 stars

Clear-cut and extremely useful material…

Clear-cut and extremely useful material to learn the mechanics of AML and CTF.

May 27, 2021
Unprompted review
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Reply from International Compliance Association

Thank you for the positive review, we're glad you found the materials useful!

Kind regards,
Claudia - International Compliance Association

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Rated 5 out of 5 stars

an eye opener

I have joined one of ICA Advance courses and it was an eye opener to wide array of opportunities to learn and grow.

April 29, 2021
Unprompted review
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Reply from International Compliance Association

Thank you for taking the time to leave us a 5 star review!

Rated 2 out of 5 stars

Disappointing - International Diploma in AML

Really disappointing experience on the International Diploma for Anti Money Laundering. Would advise to save the almost £4k course fee and go elsewhere, because you do not get the content, teaching, or support you would expect.

Firstly, the course is mostly self-lead, meaning that you are referring to a (frequently outdated) course manual. This is supplemented by four virtual classroom sessions that are high-level summaries of these relevant chapters. When asked in-depth questions about particular subject matters, tutors would often defer and give generalised responses. There is the sense that most of the teaching staff, whilst experienced, are not able to confidently talk from experience. Most of the content you pay for can be found online for free. I'm not sure where the course fees go.

The most disappointing aspect of the course was the marking and the inconsistency of the grading used for students. I was on a cohort that had students of varying experience, both academically and professional, and was surprised at how many shared the same experience as me. The diploma is promoted as the equivalent of a final-year undergraduate degree, however the marking does not reflect this at all.

Our cohort were often perplexed at some of the individual feedback given in the marking, with being penalised for not mentioning topics which were not relevant to the question asked. There's conflicting advice given - the documented guidance advises you to answer the question, and not bring in irrelevant topics to your responses, but often myself and fellow students were penalised for not providing enough breadth, when we had focused in-depth on the specific question asked (which is what you're expected to do at undergraduate level).

This issue was raised so frequently across my cohort that the president of the ICA booked a session with us to discuss the matter. The tone of this conversation was unsettling - though he meant well, his advice was often contradictory (answer the precise question and keep your work succinct, but also make sure you go to lengths to define basic terms which take up your word count). The underlying message was to really tackle the question asked and give an engaged response - just like at degree level. When challenged by a PHD student on the course that the marking feedback did not match the quality or consistency of an undergraduate course, the president did not take this on board. At points the conversation became quite heated, and there were a lot of interjections on both sides. Not really something you'd expect to see happen on an online course.

Some of the marking issues were identified by the exam board, and students were awarded a five mark boost on one of the papers due to a vague exam question. However, further results feedback followed the same pattern. At this point, it became clear to me that attempting to follow any piece of advice would not lead to a definite outcome.

What's concerning is that it's a 9 month course, but you're very rarely asked for feedback on your course experience. It's only at the end of the course that you're asked to fill in a feedback form, and at this point, you're unlikely to give anything very precise. I get the sense that most of my cohort aired frustration in some form, but there's a worrying unwillingness to do anything substantial about it.

Overall, if you feel obliged to pay £4k to get this course on your CV, go ahead. If you're looking for a genuinely engaging learning environment, look elsewhere.

April 28, 2021
Unprompted review
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Reply from International Compliance Association

Thank you for your feedback and we’re really sorry to hear that you felt disappointed with this course which usually receives excellent feedback from hundreds of MLROs and those who manage money laundering risk. We consider all feedback very carefully and it has helped us, over time, shape the way in which we design, develop and deliver our training. We have recently made a significant investment in our Diploma programmes to enhance interactivity, learner support and knowledge application. We are also constantly looking at ways in which we can improve how we assess candidates including the feedback process and will consider your comments as part of this.

We would very much like to hear your views in more detail so we can deal with your less than satisfactory experience appropriately, please do get in touch with us at learningsupport@int-comp.org

Rated 2 out of 5 stars

ICA Specialist Certificate in Money Laundering in Betting and Gaming

Some useful content but the resources were poorly written and structured making it difficult to take it on board. The exam (and mock) also contained wrong answers and there was lack of clarity in other questions.

April 16, 2021
Unprompted review
International Compliance Association  logo

Reply from International Compliance Association

Thank you for taking the time to share your thoughts. As you’d expect we are concerned to hear them and would very much like to hear more detail if you can spare a moment to let us know.

As well as being concerned about your observations, we are a little surprised. This is a particularly popular course at the moment and the feedback has been good. None the less, a review of the manual and questions is planned in the near future. We will ensure that your comments are provided to the review team.

Once again, our thanks for sharing your thoughts. We hope you can see that we take them very seriously.

Rated 5 out of 5 stars

Excellent course and great company

Did my diploma in financial crime prevention before the pandemic and it was fantastic. Really great course, excellent resources and very bright and engaging teachers. Would highly recommend.

April 7, 2021
Unprompted review
International Compliance Association  logo

Reply from International Compliance Association

Thank you for the 5-star review!

Kind regards,
Anisha - International Compliance Association

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Rated 1 out of 5 stars

My company bought me two courses…

My company bought me two courses together but in course login part I could not see documents and materials which I want to prepare to exam.

CRM do not reply me back and also do not solve my problem.

April 5, 2021
Unprompted review
International Compliance Association  logo

Reply from International Compliance Association

We're sorry that you experienced issues accessing your course materials. We felt that we were able to deal with your technical issues swiftly and efficiently, however if you feel like there was more we could have done, please feel free to get in touch with us at clientservices@int-comp.org

Rated 4 out of 5 stars

ICA Certificate in Compliance

Overall, a positive experience. The online discussions were useful. Course material is easy to understand. Clear communication from ICA and regular updates on technical issues when the platform was switched. Prompt responses to questions as well.
Would appreciate if a pdf version of the course notes were available so that it can be read offline. Had some issues loading the small flip cards or "hotspots" which could have easily be done in dot points in pdf format.

March 31, 2021
Unprompted review
International Compliance Association  logo

Reply from International Compliance Association

Thank you for your review Joey.

Kind regards,
Anisha - International Compliance Association

Rated 5 out of 5 stars

Great course

Great course, enjoyed learning

February 18, 2021
Unprompted review
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Reply from International Compliance Association

Thank you for your positive review!

Kind regards,
Anisha - International Compliance Association

Rated 5 out of 5 stars

I got my second ICA Certificate in…

I got my second ICA Certificate in Compliance. I recommend 100% their courses, also a great user experience (prompt replies from support).

December 16, 2020
Unprompted review
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Reply from International Compliance Association

Thank you for your feedback Cristina- we are glad to hear that you have had a good experience with our amazing learning support team!

Kind regards,
Anisha - International Compliance Association

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Rated 5 out of 5 stars

Overall, a very positive learning experience

I found the whole set-up to be very professional and this facilitated the learning experience. Before commencing the course I took time to go through all the resources and support available utilised this as I progressed. Everything went according to plan. The online portal, course material, mock tests and everything else all worked perfectly. The final exam was also taken without any issues. ICA also provided constant communication and updates on technical and other issues. Overall, a very positive experience.

December 16, 2020
Unprompted review
International Compliance Association  logo

Reply from International Compliance Association

Thank you for your review Peter, we are happy to hear you've had a good experience with ICA.

Kind regards,
Anisha - International Compliance Association

Rated 4 out of 5 stars

Informative case studies

Enjoyed the practicability of the course with particular reference to case studies.

December 16, 2020
Unprompted review
International Compliance Association  logo

Reply from International Compliance Association

Thank you for your feedback!

Kind regards,
Anisha - International Compliance Association

Rated 4 out of 5 stars

Great Course

The course material was very in depth and well structured. The questions and assessments at the end of every chapter was rather helpful to guage understanding. The feedback on the assessment was very detailed, although I think we should have had some practice questions before hand.

Possibly look at catering for different learning styles with perhaps scheduled virtual classes which will allow for cohort interaction, experience and knowledge sharing. Apart from that, I learnt so much about this intriguing field and enjoyed every step of the journey.

December 10, 2020
Unprompted review
International Compliance Association  logo

Reply from International Compliance Association

Thank you for your positive review, we are constantly updating and improving our learning delivery.

Kind regards,
Anisha - International Compliance Association

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