Interflora UK Reviews 

152,017
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 7,024 reviews, reviewers had a great experience with this company. Customers are consistently delighted with the beautiful and fresh flowers, often finding them to match website descriptions. The delivery service is frequently praised for being prompt and efficient, with many appreciating helpful updates and photographic evidence. The ordering process is also noted as straightforward and user-friendly. However, some customers noted that flowers occasionally arrived in a poor state, wilting or dying quickly. A few other people also felt deliveries were sometimes left without ringing the doorbell, arrived late, or were not delivered at all, with some products not matching online pictures for size or expectation.

What people talk about most

Product

Customers consistently note positive experiences with product, with many expressing delight over the... See more

Delivery service

Consumers find delivery service to be positive, with many praising prompt and on-time deliveries, even for... See more

Order

Reviewers mention ambiguous feedback about order, with many customers finding the ordering process easy and... See more

Quality

Customers had positive experiences with quality, with many reviewers describing the flowers as beautiful,... See more

Service

Users describe positive interactions with service, with many reviewers praising its efficiency and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Efficient service. Regular updates. Delivered on time. Paid for ‘large’ version of bouquet however what arrived was beautiful but no way as large as picture suggested. It was quite small considering t... See more

Rated 4 out of 5 stars

I ordered some flowers for a family member loving in America. It was easy to order, reasonable priced and the flowers that turned up was beautiful. The only downside was that there is no tracking and... See more

Rated 5 out of 5 stars

I ordered a bouquet for my daughter’s birthday, she lives in New York. Sometimes it can be hit and miss sending flowers internationally, as you never know which florist will be chosen by the sup... See more

Rated 5 out of 5 stars

Interflora really are the best. They have a wonderful network of local florists and all the people i have sent flowers to have never been disappointed. I love to send and receive flowers. Unfor... See more



Company details

  1. Flower Delivery
  2. Florist
  3. Flower Market
  4. Gift Shop

Written by the company

Hello, we’re Interflora, a network of florists that believe in flowers that say more, that do justice to your feelings when words aren't enough. Whether it's sharing love, joy and celebration, supporting someone in their sadness, or just sending a little boost, we're here to help you share your emotions in a way that's truly meaningful. Our handcrafted bouquets are created with love and skill by artisan makers, and we also deliver all sorts of other thoughtful gifts too. It's an honour to have spent over a century helping the UK connect, here's to many years more. 

100% Delight Promise

The Interflora Promise - 100% satisfaction or your money back

To ensure that your flowers arrive intact and fresh, our florists choose only the freshest stems, many of which are left in bud (think metamorphosis but instead of caterpillars, think lilies). They are then conditioned and cared for until they arrive on your doorstep. This means that we can give you our 7 day freshness guarantee. Plus, if your loved one isn’t 100% satisfied with their flowers or they don’t arrive on time, we’ll do what we can to put it right or give you your money back. That’s our promise to you.

Contact info

4.2

Great

TrustScore 4 out of 5

152K reviews

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4.2

All reviews

(152,017)

6,994 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Grateful customer

I’m very pleased to say this company take their customers satisfaction extremely seriously…
You will be in safe hands and they will strive to deliver you the service you deserve
I’m grateful to have been treated with such care and will definitely be using and trusting interflora again…
A very happy customer ❤️

July 20, 2026
Interflora UK logo

Reply from Interflora UK

Hi Isabella , I’m really disappointed to hear about your Mums Flowers. I can confirm that I have sent you an email. Thank you for taking the time to leave us your feedback. Kind regards, Julie

Rated 2 out of 5 stars

Left flowers without ringing door…

Left flowers without ringing door bell,flowers wilting after 4days,some roses dead,i paid extra for box of chocolates,which contained 3 chocolates,!!!!very very disappointed with this package,which was for my wife’s anniversary,will never use this company again!!!!

July 15, 2026
Unprompted review
Interflora UK logo

Reply from Interflora UK

Hi Brian, this is really disappointing to hear. If you would like me to investigate this further for you, please contact us at
https://www.interflora.co.uk/page/contact along with your order number. Kind regards, Julie

Rated 1 out of 5 stars

Poor flowers

The flowers were delivered but were in a poor state. They lasted less than 5 days before they had to be thrown out. I will not be using interflora for that recipient again if you continue to use the same florist.

July 14, 2026
Interflora UK logo

Reply from Interflora UK

Hi, I’m really disappointed to hear this. I can confirm that I
have sent you an email. Thank you for taking the time to leave
us your feedback. Kind regards, Julie

Rated 1 out of 5 stars

Lack of delivery updates and confirmation

I ordered a sympathy arrangement to be delivered to a friend in Australia. When I had received no communication from Interflora confirming delivery, I contacted them and I was told that they “do not receive any tracking on international orders” even though it says on the website you will get a delivery update and delivery confirmation email! It is now two days since I contacted them and have heard nothing back from them. I had to resort to bothering my grieving friend to make sure the arrangement had been delivered which I should not have had to do. For the amount it cost, I would have expected better service. I will never use Interflora again

July 17, 2026
Unprompted review
Interflora UK logo

Reply from Interflora UK

Hi Diane, I’m really disappointed to hear about your delivery to Australia. I can confirm that I have sent you an email with a resolution included. Thank you for taking the time to leave
us your feedback. Kind regards, Julie

Rated 1 out of 5 stars

Shocking bunch of glowers my mother was…

Shocking bunch of glowers my mother was very dissatisfied and upset.

July 15, 2026
Interflora UK logo

Reply from Interflora UK

Hi Mark, I’m really disappointed to hear about your mother's flowers. I can confirm that I have sent you an email. Thank you for taking the time to leave us your feedback. Kind regards, Julie

Rated 3 out of 5 stars

Late Delivery

The ordering process was very easy but the delivery was made 24 hours after the date requested.

July 8, 2026
Interflora UK logo

Reply from Interflora UK

Hi Kate, I’m really disappointed to hear about your late delivery. I can confirm that I have sent you an email. Thank you for taking the time to leave us your feedback. Kind regards, Julie

Rated 3 out of 5 stars

Birthday bouquet let down

To be honest I dont usually give a lot of feedback,but my wife was very disappointed with the flowers she received,I was away for her birthday so thought I would get some flowers delivered,they cost me around £70, she told me they had started dying back after 2 days yet my daughter had bought a bunch from tescos for £25 which totally out lasted the flowers from Interflora,I've always had good flowers from them but won't be buying from them again

June 20, 2026
Interflora UK logo

Reply from Interflora UK

Hi Alyn, I’m really disappointed to hear about your wife's flowers. I can confirm that I have sent you an email with a resolution included. Thank you for taking the time to leave
us your feedback. Kind regards, Julie

Rated 2 out of 5 stars

We were the recipients in the USA

We were the recipients in the USA. A gift much appreciated from sender however, the “florist” name was not on plant and for good reason. They had taken four small potted plants and just plopped into a bigger pot with a bit of moss on top. They would not do well without repotting. I suspect the sender spent good money and the quality was shockingly poor. No wonder they didn’t put a name to company that fulfilled order.

July 14, 2026
Unprompted review
Interflora UK logo

Reply from Interflora UK

Hi Stacey, this is really disappointing to hear. If you would like me to investigate this further for you, please contact us at
https://www.interflora.co.uk/page/contact along with your order number, or full delivery address. Kind regards, Julie

Rated 3 out of 5 stars

Very difficult to contact you and get a…

Very difficult to contact you and get a timely response. Last two experiences have solicited poor communication between your company and both florists that you have contracted with . My family have lost money and flowers.

July 13, 2026
Interflora UK logo

Reply from Interflora UK

Hi Robert, I’m really disappointed to hear this. I can confirm that I
have sent you an email. Thank you for taking the time to leave
us your feedback. Kind regards, Julie

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