InternetTY Ltd Reviews 192

Lived here 6 months and have barely gone a day without having to use my data. Multiple months I’ve used all of my 25gb data. Keep saying maintenance and sending engineers but it’s never fixed for more than a week

Absolutely shoddy! The connection at my student accommodation is beyond terrible! I have made several of the “tickets” and NOTHING has been done. After many attempts to reconnect/ speed up the wifi by contacting InternetTY, I have taken this complaint as a last resort to complain. Every time I open a ticket nothing gets resolved. Terrible customer service!

Excellent service as usual, instant reply to my message and everything sorted very quickly

Incompetent company to put it simply. 5 months of issues with multiple promises and compromises which have never worked. Promise of resolution last week, hasn't been put in place. Staff are honest they don't understand the issue but no reasonable effort to make changes immediately. The company have one job - to provide wifi - they have been unable to provide and have backtracked on multiple promises, suggesting issues come from here, there and everywhere - other than themselves. Would stay as far away as possible.

I've had dealings with InternetTY for a couple of years now, and every single time without exception, my needs are met and exceeded. Customer support is 2nd to none. More often than any queries are dealt with super quickly, before I even have time to follow up. And as for the speed..... WOW!! 1gb fibre is insane!

Fast, responsive, professional and friendly. We had a problem which was sorted within 15 minutes. The likes of EE and O2 should take note of what good customer service really is

Absolutely amazing company
The speed of broadband is brilliant, haven't had any issues at all.
The guys who installed it were great, very professional, helpful and spent time talking us through how to use the app etc.
The team is always on hand to help with any questions.
I have been with many different broadband companies trying to find a good connection and good speed nothing would ever compare to internetty now.
Absolutely superb 👌
Thanks 😁

We had Internetty installed 2 weeks ago and have been very impressed. Everything was very quick and painless and exactly as described, no hidden fees, so definitely cheaper than the rest too!

If you have any doubts at all, please don’t worry, internetty truly is fabulous!

if you're looking for wifi that works consistently, Internetty is not your choice.. We have not had consistent wifi in our student accommodation (Copperas house, Liverpool) for 4 months now. it works in the morning, come to about 2pm, you'll be lucky if you can watch a Netflix show for the rest of the night! We've been in constant dialogue with the customer service team but they have yet to fix it. Yesterday they blamed the issue on a "handset issue" blaming my brand new iPhone 14 which I got last month despite the wifi not working on my old phone, laptop, tv, flatmates phone and laptop. LAUGHABLE! Whatever you do, do not choose Internetty, you will regret it. I'm sure I will get a reply saying they are working tirelessly on fixing this, just a shame they've not found this fix in the 4 MONTHS we've been having issues...

Absolutely ridiculous

Friendly, no rubbish sales pitch, honest, exact and very professional from initial contact through to installation, engineer and customer service we top notch. Brilliant

Fantastic customer service, the best I've ever come across, and brilliant full fibre Internet.
I really cannot recommend this company enough.

Great internet, so much quicker than a previous provider (Sky) and at a great price. Fantastic customer service, our connection dropped over a few days and an engineer was out to us within half an hour, and over the Christmas period! This is a company who genuinely cares about its customers and providing them with a quality service. Really happy, and have, and will continue to, recommend them to all.

Only been with Internetty a couple of weeks but the customer service is second to none. Quick response times, friendly helpful staff and the service / speed received is phenomenal value for money.

Highly recommended if you’re thinking of changing provider.

My broadband went down at 9pm Xmas eve. Within an hour an engineer came out and did a temporary fix, which got it back up. Excellent service.

I had internetty installed last week In a small rural village that no other provider was interested in servicing. The installation team are excellent, the customer service is superb and its a breath of fresh air. I am getting 750MBs download to the house when the next best service for me to get would be around 4-8MBs.

As with all internet companies you will get mixed reviews but if you compare Internetty to BT/Virgin you will see the difference shine in the reviews.

Can’t recommend this company highly enough. They have brought fibre to the premises to our village with no upfront costs, unlike Openreach who wanted £371,590 before they’d start installing.
Their installation team were excellent with very little disruption while they worked in our village.
I was getting 30-40mbps with BT “full fibre” I checked my speed today with InternetTY today it was 843mbps.
You can always phone them and talk to someone and they don’t keep you on hold for ages.

Timely and responsive service by call centre staff and installation service. Excellent 290mb/s broadband speed.

I have been living in my student accommodation with wifi provided by internetty for 2 months now and still can’t rely on their wifi to do any work in my room and we can’t even connect in the kitchen. Rather than showing any urgency to help they just push you to pay for an upgrade which I have done and it is still preforming to an unusable standard. Their ticketing system gets no response and their phone operators are rude.

Just spoke to Sarah on internetty she was amazing the best wifi service I’ve ever had more people need to be like her. Well done Sarah give her a pay rise

Great service, great company.