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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendly demeanor, and extensive product knowledge, often highlighting their non-salesy approach. Many people appreciate the excellent customer service, noting quick responses, effective support, and a genuine interest in ensuring customers find the right product for their needs. The quality of the products and the overall service are frequently described as excellent, with consumers expressing satisfaction with their purchases and the positive impact on their independence. However, some customers were not happy with issues related to product malfunctions and the company's response to these problems. A few people reported issues with product quality, experiencing delays in resolutions, and feeling that their complaints were not adequately addressed. Additionally, some reviewers mentioned that customer service replies could be slow or confusing at times.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the quality and... See more

Staff

People report positive experiences with staff. Customers consistently praise the team for being friendly,... See more

Customer service

Consumers generally find customer service to be positive. Many reviewers highlight the team's helpfulness and... See more

Service

Clients share positive opinions on service, frequently highlighting the helpfulness and efficiency of the... See more

Quality

Reviewers highlight positive aspects of quality. Many customers are thrilled with the quality of products... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I visited Invictus Active yesterday and had a most enjoyable experience. Upon arrival I was impressed with a reserved signposted parking spot. I was impressed by the young man who dealt with me, he... See more

Rated 5 out of 5 stars

Invictus active you never cease to amaze me with your excellent customer service and support. My backrest arrived Friday and I followed your (Scott’s) video and advice in fitting it and it is wonderfu... See more

Company replied

Rated 5 out of 5 stars

These guys were terrific. I travelled to Birmingham for their event, to try out various power attachments for my manual chair. They were super helpful without ever being sales-y. Really laid back and... See more

Rated 5 out of 5 stars

My experience with invictus was great start to finish. I bought an ex display wheelchair from them, so I had a lot of questions as I wanted to make sure it would fit me properly before I made such a... See more


Company details

  1. Disability Equipment Supplier

Written by the company

Here at Invictus Active we have a range of solutions that we hope will make a difference to your lifestyle – we call these ‘lifestyle solutions’. Using these you will be able to keep active and reap the benefits that an active lifestyle brings. We have tried and tested each solution and believe in the products we have available – from the freewheel to brand new innovative ways to exercise, like our very own Invictus Active Trainer.


Contact info

4.8

Excellent

TrustScore 5 out of 5

201 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

freeWheel way better than expected

The freeWheel is so much better than expected, easy to fit and makes pushing far easier. You can maintain a decent speed without the resistance of the front castors slowing you down and hitting every small rut. I wouldn't have bought it had I not seen the trial period offered by Invictus which has given me the chance to see how good it actually is, so thanks 👍

November 24, 2023
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Rated 5 out of 5 stars

This is the best purchase I have made…

This is the best purchase I have made since being a wheelchair user.
I’m already seeing a difference in my pushing skills outside and have only been using for 2 weeks.
I recommend every wheelchair user to purchase.
My sleep has improved, my mood has improved, and I look forward to exercising more.

October 20, 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely the best company…

Absolutely the best company I’ve purchased items from for my wheelchair.
I was struggling with skinny slick tyres to go across grass or gravel areas, which stopped me from getting out and about. I was looking at a set of off-road wheels and tyres and I came across an eBay listing for exactly what I was after for a good price, which got even better after the purchase.
The guys were completely honest and explained that they had a set, but noticed some marks on the push rims. They have ordered new stock, but couldn’t say when due to the pandemic. I requested pictures of the marks and after coming to an agreement, I bought them.
A few months later I purchased the Freewheel to allow me to traverse all terrains even easier, as it lifts the small front castors up giving more ground clearance.
Once again the guys were great and I will be ordering other parts/upgrades in the future.

March 31, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. Kept in contact with me throughout the process of my order, confirmed measurements were correct before sending equipment, and super fast delivery. Great phone support after purchase too, when I needed some advise on attachments.

October 11, 2023
Unprompted review
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Rated 5 out of 5 stars

Purchased a wheelchair

Purchased a wheelchair due to mobility issues with my MS. Excellent customer service, order and delivery, also received a free pair of off road wheels. A couple of questions I had were answered very quickly. Will definitely use again in future.

October 19, 2022
Unprompted review
Rated 5 out of 5 stars

A fantastic supplier to disabled people

Bought a freewheel from these guys, great service very quick delivery and great product.

Next time I need something for my disability I'll come here first.

The freewheel itself is a fantastic addition to my argon wheelchair allows me to get about on grass and rough footpaths really pleased I bought it.

October 13, 2022
Unprompted review
Rated 5 out of 5 stars

Awesome company

Awesome company. Nice people with good knowledge of products available and good prices and advice

September 20, 2023
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Rated 5 out of 5 stars

freewheel

Bought a freewheel and new casters, great advice, friendly and knowledgeable. My new go to place!

July 30, 2023
Unprompted review
Rated 4 out of 5 stars

Purchase of wheelchair treadmill

I wanted to get a wheelchair treadmill to try to get fitter and trim the belly down after being made paraplegic from a Covid vaccine. Invictus let me test out the kit for 2 weeks before buying, and have sent follow up emails relevant to me. Good company, shame they don’t have a showroom in SE England.

September 18, 2023
Unprompted review
Rated 5 out of 5 stars

Invictus Active were great at helping…

Invictus Active were great at helping Elle with my order for a combination of items that wasn’t available online. They were very quick and responsive and even helped set me up on the 6 month financial plan which I wasn’t initially aware of.

Great team and would defo recommend.

June 1, 2023
Unprompted review
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Rated 4 out of 5 stars

pretty good

they despatch fast and are helpful over email. however, they stopped responding to emails when it became clear they didn't sell a product that could help me, disappearing without warning. they sell lots of adaptive stuff

August 2, 2023
Unprompted review
Rated 5 out of 5 stars

Invictus came up trumps

After we had tried to find a used FreeWheel, Invictus managed to source a second hand FreeWheel for us, which was a great saving on the new price. Despite some hold-ups we still managed to get the FreeWheel in time to use at the event we were attending. Thank you Scott and colleagues! The use of the FreeWheel with the wheelchair has made a huge difference and made travelling over uneven surfaces easy.

August 3, 2023
Unprompted review

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