Ordered 3 lock cylinders for upvc doors, price was good, info etc on site to make correct choice was good, varied range too. Needed order urgently, ordered late Friday night about 8:30pm. Order arrive... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have used the company a couple of times now, and found them to be very responsive, and a pleasure to deal with. My most recent order included boxes of screws that need to be returned as the fitting... See more
Company replied
Super speedy delivery, ordered on a Sunday afternoon, delivered next day before 4pm. Excellent. Both items I ordered were well priced and exactly what I wanted. Far better stock than local chain DIY... See more
Company replied
Ordered old forge door furniture Arrived the following day - well packaged Excellent quality -fitted that night Whole experience smooth and stress free So 5 star from us, couldn’t fault it Thanks... See more
Company replied
Company details
- Hardware Store
- Business to Business Service
- Distribution Service
- Equipment Supplier
- Industrial Equipment Supplier
- Wholesaler
About IronmongeryDirect
Written by the company
As the UK’s leading online ironmongery specialist with over 50 years of trusted experience, we provide market-leading fast and reliable delivery, outstanding customer service, and an exceptional product range.
Reasons to Shop with us...
Written by the company
- Free Next Day Delivery
- Order by 9:00pm for next day delivery (4pm on Saturdays). Plus, it's FREE on all orders over £55 (ex VAT).
- Exceptional Product Range
- Specialist ironmongery range, with over 19,000 products in stock. Including exclusive brands, offering unbeatable value, with quality guaranteed.
- Outstanding Customer Service
- Our UK contact centre is open 6 days a week, with expert staff qualified by the Guild of Architectural Ironmongers.
Contact info
United Kingdom
- sales@ironmongerydirect.com
- www.ironmongerydirect.co.uk
4.5
Excellent
101K reviews
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Quick and convenient delivery
Quick and convenient delivery
Not used product yet but happy with the look, just want we wanted and good price too
August 10, 2026
Reply from IronmongeryDirect
We appreciate your positive feedback! We're so pleased to hear that you found our delivery quick and convenient. We're also glad you're happy with the look of the product and the price.
Parcel not secured enough buckets lids…
Parcel not secured enough buckets lids open screws all mixed up
August 9, 2026
Reply from IronmongeryDirect
Good Morning Raymond
Thank you for taking the time to leave a review for us.
I am so sorry to hear that your parcel has arrived in this condition, with the bucket lids open and the screws mixed together. This is certainly not the level of service that we expect for our customers.
If you have found that any screws are missing or you are unable to identify which screws belong to which parts, please feel free to reach out to us and provide some images of the items you have received. We will then be more than happy to take a look into this for you and work to get this resolved.
I will also be passing your feedback on to our despatch team so that we can ensure orders are packed more securely in future.
We do very much appreciate your feedback, so thank you for taking the time to leave your review. Our customers are very important to us, and your feedback helps us to further improve the service that we provide.
If there is anything further I can assist you with, please do not hesitate to contact me on 0300 303 8821.
Kind regards,
Deanna
Good quality handles delivered on time…
Good quality handles delivered on time and at a great price. Thank you.
August 3, 2026
Reply from IronmongeryDirect
We appreciate your positive feedback! We're so happy you were pleased with the good quality handles, their timely delivery, and the great price. Thank you!
Very strong very good.
August 10, 2026
Reply from IronmongeryDirect
We are so glad to hear that you had such a positive experience with us. Your kind words mean a lot to our team.
Smooth and painless return/refund process
Item was not as expected but return/refund process was smooth and painless.
August 13, 2026
Reply from IronmongeryDirect
We appreciate your feedback regarding the item not meeting your expectations. We are glad our return process was smooth.
Lock cylinders
The items ordered were delivered safely though a bit of delays in getting the items arranged and eventually delivered.
August 3, 2026
Reply from IronmongeryDirect
We're glad your items arrived safely. We apologise for the delivery delays and are working to improve our arrangements.
Reply from IronmongeryDirect
We appreciate your positive feedback! We're so glad you received exactly what you ordered and that it arrived promptly.
Fast efficient service bits we needed…
Fast efficient service bits we needed delivered on time, and great product Thank you
August 10, 2026
Reply from IronmongeryDirect
We're so pleased to hear you're happy with our fast and efficient service, and that the product met your expectations. Thank you for your kind words!
Very quick and prompt delivery
Very quick and prompt delivery. One of the items was damaged but replaced immediately. Excellent quality. Thank you.
August 10, 2026
Reply from IronmongeryDirect
We're so pleased to hear about your positive experience with our quick delivery and excellent quality! We appreciate you highlighting how promptly we replaced the damaged item. Thank you for your kind words.
Excellent service from this company
Excellent service from this company. We’ve bought from them twice now and will do so again. This time we ordered shelving items and some wall lights. All arrived quickly and is of great quality. Very good value for money here.
August 3, 2026
Reply from IronmongeryDirect
We're so pleased to hear you've had excellent service from us twice now and plan to shop with us again! It's wonderful that your shelving items and wall lights arrived quickly and are of great quality and value.
I have used ironmongery direct before
I have used ironmongery direct before.
Always good products and returns easy.
Product come with a great guarantee which they uphold fantasticly
August 10, 2026
Reply from IronmongeryDirect
We're so pleased to hear about your continued positive experiences with our products and that you find our returns process easy. It's wonderful to know that our guarantee provides you with such confidence!
Reply from IronmongeryDirect
We appreciate your 5-star review! We're so happy you were satisfied with the excellent price and quick delivery; thank you for your feedback.
Reply from IronmongeryDirect
We appreciate your 5-star review! We're delighted to hear that you were pleased with our pricing and the speed of your delivery. Thank you for your feedback!
Reply from IronmongeryDirect
We appreciate your positive feedback and 5-star review! We're so happy you were pleased with the excellent quality of the item and the super fast delivery.
Reply from IronmongeryDirect
We appreciate your positive feedback and 5-star review! We're delighted to hear that you were pleased with our service, prompt dispatch, product, and pricing.
I ordered some parliament hinges which…
I ordered some parliament hinges which were delivered promptly. The packaging was damaged, looked as though it had bern thrown around in the van, although hinges were fine. They appear to be good quality although I havent fitted them yet.
August 10, 2026
Reply from IronmongeryDirect
We appreciate you taking the time to share your feedback. We are glad the hinges arrived promptly and appear to be of good quality. We are concerned to hear about the damaged packaging and will certainly look into this with our delivery partners to prevent future occurrences.
Good prices fast delivery
August 3, 2026
Reply from IronmongeryDirect
We appreciate your 5-star review! We're so happy you were satisfied with our competitive prices and efficient delivery service. Thank you for your feedback.
Did exactly what it said on the tin
August 10, 2026
Reply from IronmongeryDirect
We are so glad to hear that our product met your expectations and delivered on its promise! Your positive feedback means a lot to us.
Reply from IronmongeryDirect
Good Morning
Thank you for taking the time to leave us a 5* review!
I am delighted to hear that you are happy with the service that you have recently received from us, our customer experience is so important to us and your feedback is very much appreciated.
As it is so great to hear you are so pleased with our service, please feel free to tell your friends and Family to get money off your next order.
Get 20% off for you and your friend, no minimum spend required
https://www.ironmongerydirect.co.uk/refer *
If you do require any assistance or if there is anything I can help you with, please do not hesitate to contact me.
We look forward to seeing you back ordering with us again soon.
Have a lovely day.
Kindest regards,
Deanna
Brilliant shopping experience
Brilliant shopping experience, items arrived super fast - next day. 10/10
August 10, 2026
Reply from IronmongeryDirect
We're so pleased to hear you had a brilliant shopping experience and that your items arrived super fast! Thank you for the fantastic 10/10 rating.
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