While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

This bunch of cowboys don't even deserve 1 star. They are a disgrace, management are the worst I've ever seen in my working life, poor wages, poor conditions, biased towards certain toadies who kiss... See more

Rated 1 out of 5 stars

Even one start is too much. This company got a contract for handling some rentals for very big company if to be exact : Nokia tyres . No customer service at all. As bad customer service as in Vinted a... See more

Rated 1 out of 5 stars

Utterly incompetent. Treat staff like dirt. Pay not correct Can’t contact management. Everyone hiding behind mailboxes and not replying to emails. Full of corporate b.s. and they deliver nothing. A... See more

Rated 1 out of 5 stars

4 bins: Coffee cups, plastic bottles, mixed recycling and other waste. ISS employee comes and empty them all in one bag and take it away 🤔 ESG policy clearly well explained and/or simple to und... See more

1.2

Bad

TrustScore 1 out of 5

189 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.2

All reviews

(189)

26 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Worked for ISS

Worked for ISS. Worst company ever. Notified way before payday to change my bank details as there is no where you can do this yourself. Get a response off management three days later after messaging again. He then doesn't bother to pass my details to payroll and ofc my wages bounce. A week later still not had my wages and no response off supervisor and he refuses to allow me to raise a grievance nor to speak to anyone else. If anyone is dealing with the same please get in contact as I will be seeking legal action and if there is enough of us, begin a lawsuit. They can't keep getting away with this. If we stand together we can win.

February 20, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Professionalism

Issworld provide cleaning and maintenance services at the railway stations on the Fylde Coast in Lancashire and their maintenance guy does a terrific job of resolving faults doing what seem to me to be an extremely stressful job. I certainly would not be able to do it especially with all the travelling. From what i have seen him do at our stations over the years it almost appears as though there is just too much work for him, but what do I know. He certainly keeps our stations in tip top condition, though at the moment he must be on holiday as jobs seem to be accumulating with no obvious cover. Just goes to prove that he does an excellent job.

December 2, 2024
Unprompted review
Rated 1 out of 5 stars

Worst company I ever seen in my life…

Worst company I ever seen in my life and even don’t listen to you They even don’t deserves 1 start they need to teach their staff how fo treat every one I was on BT Ipswich And their supervisor who even don’t know how to speak.

December 13, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

Bad company

I have been teepeed over as well they're not a very good company they can't even get my ID badge properly and staff haven't been paid properly and the building I work in has gone downhill very badly

I have been with iss for a whole year and I've seen no improvement with them

November 25, 2024
Unprompted review
Rated 1 out of 5 stars

Tupeed over to ISS in April absolute…

Tupeed over to ISS in April absolute joke of an employer. I hardly ever get paid correctly once so far since April its now almost November and still owed wages.
They expect me to cover other people who don't turn up with no extra pay or overtime yet I have to be and do 2 or 3 people's work. No benefits for employee's. World's worst cleaning routine just doesn't make sense how they clean.
Want you to give 100% yet they don't want to give you anything in way of benefits or support worst company I've ever worked for steer cleat if you can.

October 25, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible company my wages haven’t been…

Terrible company my wages haven’t been right since I started with them and when you tell them they ignore you or tell you they will be added on then the same happens next pay, no communication we still haven’t met the team and have worked for them since February worst company I have ever worked for

October 3, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid.

Tuped over to I.S.S and it all went downhill.
Complete and utter incompetence from the higher ups. Ignored regularly, wages wrong more times than not and then lied to when told they were going to add it onto the next wage.
They want maximum out of their employee but don’t want to put any effort in themselves.
Avoid this ‘company’ at all cost unless you want to be unvalued.

October 2, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

I was TUPED to this company...

I was TUPED to this company from the NHS stayed on my old contract, but they tried to get rid of us & change our contract dispite TUPE regulations several times, unfortunately ISS are a terrible company to work for they treat you like a slave.

Tried several times to breach TUPE rules very difficult to book your earned holiday time, wages always short from time worked.

After 40yrs of working this is the worst company I have ever been employed by, they take advantage of their staff, break time at work is monitored if your 30 seconds late getting back to you post after break they will add it all up & take money off you at the end of the week, so are toilet breaks only three per day & if your longer than a few minutes a supervisor will be looking for you!!!

Clock in system at my workplace is God again if you a minute late clocking in you get it taken from your wages, work for this company if you don't have a job but my advice find another job asap.

September 30, 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely horrendous to work for never…

Absolutely horrendous to work for never any management about line manager blanks you no stock hardly ordered also line manager shows client and Co worker text messages which should not have been discussed with them I did not choose to work for this company as I worked in this building for 5 years before I was tupe over to these don't care about employees or what work load is on never sent any cover expect same work to be done wages always short never work for these again

September 25, 2024
Unprompted review
Rated 1 out of 5 stars

Bullies in the work place

Bullies in the work place. Take over jobs beacause they are vicious bullies. They were contacted to a work place were the management was bad and they took over the job like you need to be scared of them terrible.

April 10, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

This company is big but disgusting to…

This company is big but disgusting to apply for work directly cause there doesn't know what to ask people's to employer them as recently I been invited to get in London for a interview. Every thing was successful Screening time come 1 guy called Ian call me to provide 10 years ago payslip to provide if I want this job .as security officer in bristol office I told him I have all my previous employment history bad not 10 year's ago payslip. Reality this guy was not professional to do the Screening process to reject some 1 not provide 10 year's ago payslip very disgusting company to apply for a job.

March 8, 2024
Unprompted review
Rated 1 out of 5 stars

Utterly incompetent - avoid like the plague

Utterly incompetent. Treat staff like dirt. Pay not correct
Can’t contact management. Everyone hiding behind mailboxes and not replying to emails.
Full of corporate b.s. and they deliver nothing. A lesson in box ticking. How they win contracts is beyond me. There must be so much backhanders going on.

March 24, 2024
Unprompted review
Rated 1 out of 5 stars

Bad ethics of the people employed by ISS

Visited Kingston Upon Thames NHS Hospital i UK for an appointment. Had a coffee and went to pay for it at the till, operator asked whether I want a Mars bar , I said no, he kept the Mars bar away.. then he handed out a receipt (I was on a call and did not check the receipt then and there) . Later when I checked the Receipt i found the cheeky operator put Mars bar into my bill £1.05 (Till receipt no17527510 dt 12/02/2024 08:04) and gave a staff discount (£-0.45) I lose only £0.60. The amount difference is immaterial but how can I believe these people and the companyemploying them.
It need not reflect the behavior of all the employees/contractors of the firm but tells the brazen bad behaviour atleast by some in the organisation.

February 12, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

Snore Trek

Boring film .No one cares about the cast. Its the type of movie that in the right hands would have been great. Too bad

January 23, 2024
Unprompted review
Rated 1 out of 5 stars

Do not work for ISS

Absolutely the worst global company to work for, where the staff are undervalued and not appreciated at all... As a Facilities Operations Manager on a Major hospital contract for them, I would regularly have to put people off from applying for jobs within ISS knowing how they would be treated, and would instead direct them to the NHS directly who treated their staff much better. After leaving ISIS (as everyone called them), they filled my position with a man that was not appropriate for a position of responsibility, and he would go on to be imprisoned for 23 years for historical sexual abuse and rape.
Good hardworking staff are put upon whilst, faces that "fit" were never pushed to perform, a case of who you know not what you know culture.

January 17, 2024
Unprompted review
Rated 4 out of 5 stars

Not as bad as people make it out to be.

I’ve been with these 14 months, the company isn’t as bad as what people make it out to be working for them. Regular shifts, pay always on time and a decent boss. If you do the work to a good standard they leave you alone and don’t get criticised. Good relationship with my boss. I cover another 2 sites on top of the main one I do each night.

December 7, 2023
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look