Istanbul Tourist Pass® Reviews 

231
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 103 reviews, reviewers overwhelmingly had a great experience with this company, noting that everything feels calm and easy. People frequently praise the knowledgeable local guides who bring history to life with wonderful stories and engaging details. Customers also appreciate the clear instructions and the ability to easily skip long ticket lines at popular destinations. However, some customers also noted that certain popular attractions were not included in the pass. Reviewers expressed disappointment regarding the service scope, feeling it did not cover everything expected during their stay. Others pointed out occasional logistical issues, such as guides not showing up or difficulties hearing details in larger groups.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as friendly, patient, and... See more

User experience

Clients share positive opinions on user experience, highlighting wonderful and lovely guided tours. Consumers... See more

Location

Reviewers express mixed feelings regarding the location and attraction access, noting wonderful views and... See more

Service

Consumers find service to be positive and thoroughly enjoy their guided tours and cruises. Reviewers praise... See more

Instructions

Customers had positive experiences with instructions, frequently praising the guides as great and complete.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My friend and I used this Pass and it honestly transformed our trip. In a chaotic city like Istanbul, their clear instructions, quick WhatsApp replies, and friendly hosts made everything feel calm an... See more

Rated 5 out of 5 stars

I used this pass during my stay in Istanbul and it worked very well. Most attractions accepted the QR code with no problem. I liked how I could visit museums without standing in line. Also, customer s... See more

Rated 5 out of 5 stars

I've visited Topkapi with amazong guides Okan and Ekim. They were wonderful and the experience is totaly different if you have a guided tour. Ekim gave me almost a private tour... it is totally worth... See more

Company replied

Rated 5 out of 5 stars

I visited the Galata Tower, what a wonderful place, Enes our tourist guide was fantastic, he took the time to tell us so many stories about the city. He made the visit unforgettable. Thank you for s... See more

Company replied


Company details

  1. Travel Agency
  2. Sightseeing Tour Agency
  3. Tour Operator

Written by the company

120+ attractions, activities, top museums, tours & experiences - one pass, zero ticket queues. Istanbul's original sightseeing pass since 2015. Save time and money for the ultimate experience.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

231 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically takes over 1 month to reply

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4.7

All reviews

(231)

125 reviews in the last 12 months

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Rated 5 out of 5 stars

The Istanbul Tourist Pass for 4 days…

The Istanbul Tourist Pass for 4 days was a great experience for me. We were able to schedule so many things that we wanted to do. Their tour guides were knowledgeable and amazing. I really enjoyed the dinner cruise that was included in the package. It was great to have consistent WhatsApp support as part of the package.

March 18, 2023
Istanbul Tourist Pass® logo

Reply from Istanbul Tourist Pass®

Hello Dear Muhammad,
Happy to see your lovely comment for our services. Always here to answers your quarries about Istanbul. Also thankful for your 5 star feedback. hope to see you again.

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Rated 1 out of 5 stars

App is clunky and it isn’t at all made…

App is clunky and it isn’t at all made clear what entities are and aren’t covered by the pass. And it does nothing about the long, long lines that must be navigated in hopes of being to a particular spot inside in order to meet a tour guide at a specific time. Marketing materials also don’t make clear what is covered and what requires additional fees before you buy the pass. This was a waste of money in my opinion.

March 15, 2023
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Reply from Istanbul Tourist Pass®

Hello Dear Bruce,

We are appreciated to you to choosing our service for your Istanbul trip. We are sorry to hear that you could not use the Pass as you wish to. Our webpage is full of informations and our WhatsApp Support Line were available for all of your questions and requirements. Besides, unfortunately we could not reach any sign of communication with you. Would you please get in touch with us and share mor information? We would like to fix these inconveniences with your help too.

contact@istanbultouristpass.com

Rated 5 out of 5 stars

Great value for money

Great value for money. And you can actually skip some very long lines at the most crowded attractions. The night Bosphorus cruise that is included is really worth it!

March 17, 2023
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Reply from Istanbul Tourist Pass®

Hi Maria,
Most appreciated to see your feedback. It was a pleasure to serve you here in Istanbul. There are a lot of spots you need to see here. See you again.

Rated 5 out of 5 stars

At first we didn’t want to buy this…

At first we didn’t want to buy this pass but after the first day in Istanbul we decided to get it since every other person had it! We visited many interesting places normally we wouldn’t know. If you love art museums, go to Pera Museum and Sabanci Museum definitely. It was interesting to see how many museums they have.

February 15, 2023
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Reply from Istanbul Tourist Pass®

Hello Rusi,
You can not imagine how happy we are to see this incredible review about using this service. We are grateful for helping you the having these amazing memories in your Istanbul trip. You can forget about anything but not the Istanbul and what she left in your memories. See you again so there are too much to explore.

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Rated 5 out of 5 stars

It was worth every penny

It was worth every penny. Since I was in Istanbul for a conference, I only had like 1.5 day but I joined nearly every tour with guides. Grand Bazaar tour made it very easier for me to shop. Appreciate!

January 24, 2023
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Reply from Istanbul Tourist Pass®

Hey Lisa,
Thank you for your great feedback about us. Our goal is only to make your travel easier and cheaper with enjoying the most of the Istanbul. We'd like to you meet you again.

Rated 4 out of 5 stars

Great offering with excellent supporting staff

The offering is super great but it's sometimes very hard to find the local staff on site BUT the supporting staff on the Internet, Whatsapp are doing an excellent job.

January 3, 2023
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Reply from Istanbul Tourist Pass®

Hi Denis,

Thanks for your feed back and sorry to hear that you couldn't enjoy the Pass,

However as we mentioned in the website, confirmation mail and whatsapp Support line, Guided Tours can only access with a guide,
In order to join a guided tour you need to be at the meeting point 10-15 minutes before the tour time,
Unfortunately since there could be other guests in the group we cannot hold our guides.

Rated 4 out of 5 stars

Recommend

All praise for your tourist guides, high level of proffesionality, willingness for help from people on mail and whatsup. Realy nice experience with all stuff and also pass cover most important locations in Istanbul. But, four star only because of your partner Azur Tours who organized visit to Miniaturk. For me Miniaturk is interesting place to see, basically all important buildings at one place with short history about every one of them. Azur gave us only one hour to see that place what is definitely not enough time even to see, not to mention to read that short explanations. Also at Miniaturk are Upsidedown house and 4D helicopter simulation skyride which pass also cover but we missed it because lack of time. One hour is NOT enough for all.

January 18, 2023
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Reply from Istanbul Tourist Pass®

Hello, Mr. Haris, we're glad to hear that your experince was fabalous on our side. We will always looking for you in Istanbul again. As for Azure Tour; We will inform them your recommandation and ask for a retiming their tour.

Rated 5 out of 5 stars

Great guides

Great guides, great whatsapp support, very friendly and helpful people and great turist pass app . The best experience ever

January 24, 2023
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Reply from Istanbul Tourist Pass®

Dear Nina,

Thanks for your beautiful feedbacks,

Hope to see you again in the future!

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Rated 4 out of 5 stars

I am very satisfied with the whatsapp…

I am very satisfied with the whatsapp consulting service. we were not able to meet the guides for the guided tours and we were not able to visit without a guide. we also visited other objectives not included in the pass. but if you organize better than us and meet the guides, you will surely be very satisfied. we, without benefiting from the guided tours, saved €135 per person, we would have paid €285, so we paid €150 for the 5-day pass. I recommend, with the mention of organizing yourself very well.

January 18, 2023
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Reply from Istanbul Tourist Pass®

Hello Oana,

Thank you for your kind feedbacks and hope to serve you again in Istanbul!

Rated 5 out of 5 stars

Premium guided tours and big economy

Used the pass, to gain acces to most visited atractions in Istanbul. The guided tours were very good, very professional guides that knew how to keep the attention of the crowd. Depending on the number of atractions you want to visit, you can spare a great quantiti of money.

January 18, 2023
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Reply from Istanbul Tourist Pass®

We are really appreciated to hear such a lovely comment. We can't wait to see you in Istanbul again.

Rated 3 out of 5 stars

Attractions like the dialogue in dark…

Attractions like the dialogue in dark and dialogue in silence do not accept the Istanbul Tourist Pass.

January 20, 2023
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Reply from Istanbul Tourist Pass®

We are sorry to hear that ; there must be a software problem about this attraction. Could you please reach us to tell all about the situation via: contact@istanbultouristpass.com

Rated 5 out of 5 stars

Perfect combination of guide tours and city attractions to visit on your own!

Great combinations of guide tours and excursions! Would recommend to put an information about attractions with reservation to make it at least 1-2 days in advance!
Especially during high season I guess fast track with a guide could be a very good savings of time!
I do recommend an Istanbul tourist pass!

January 19, 2023
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Reply from Istanbul Tourist Pass®

Hello Dmitry, happy to hear that you'd enjoyed your Istanbul experience with Istanbul Tourist Pass also thank you for your recommandations about Guided tours. We always want to make it better for travellers all around the world.

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Rated 5 out of 5 stars

Must have for Any Istanbul Visit

Must have for any Istanbul Tourist ..covers a lot of things - definitely more than what you can visit.

January 5, 2023
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Reply from Istanbul Tourist Pass®

Thank you for this 5-Star review and recommendation. We would be happy to see you in Istanbul again. You can never visit all Istanbul in once. Once never enough.

Rated 1 out of 5 stars

We perchased the Istambul pass and…purchase of Istambul pass was our worst experience in istambul

We perchased the Istambul pass and where not able to use it on any point of interest… Santa Sofía, topicate museum.. etc
No tram .. no boat
Very expensive
No use

January 27, 2023
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Reply from Istanbul Tourist Pass®

Hello Mr. Thomas, We are sorry to hear that you could't use any of these attractions. They were all included with Istanbul Tourist Pass and were waiting for you to join. Could you please let us know the situation and share more information to find the best solution for you. contact@istanbultouristpass.com

Rated 4 out of 5 stars

It was very well organised.Needs more…

It was very well organised.Needs more places to add on.

January 23, 2023
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Reply from Istanbul Tourist Pass®

Hello Dear Sudhir, thank you for such a consructive comment. We always work too much to add all the best in one, however, when you talk about Istanbul; it's never enough.

Rated 4 out of 5 stars

its all good and great except in the bosphorus dinner cruice

its all good and great except in the bosphorus cruise they gave us the last table and cant see nothing

January 20, 2023
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Reply from Istanbul Tourist Pass®

Hello Mr. Imasmed, we are thankful your 4-star review and pleased to hear this affirmative comments. Also, sorry to hear that cruise experience. We will get in touch with provider and make sure such will never happen again.

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Rated 5 out of 5 stars

Best formula taking into account the crowds and the quantity of things to see

Punctuality, kindness and competence of the guides (Topkapi, Aya Sofia, Dolmabahçe, Ceramic museum)
Perfect organisation for the non guided visits (Suleimanye, Bosphorus cruse).

January 1, 2023
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Reply from Istanbul Tourist Pass®

Hi Philippe, thank you for such a nice recommandation to all who wants to visit Istanbul. I think you forgot to visit the magnificient Galata Tower but we'll be waiting for you to explore it and visit all museums again.

Rated 5 out of 5 stars

Ok just dissent

Very good experience !! The only think is that to see some attraction you have to be exact times to meetings point to see it cause the only way to into is the guides !!!!

January 2, 2023
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Reply from Istanbul Tourist Pass®

Hello Dear Pandelis, we are happy to see your nice review. Meeting points are really required to meet with our beloved guests otherwise we could not be able to meet and tell you everything about museums.

Rated 5 out of 5 stars

Definately a great deal there are lots…

Definately a great deal there are lots of things to do in istanbul and with this pass it is way more cheaper and they have a great support line

October 6, 2022
Unprompted review
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Reply from Istanbul Tourist Pass®

Hi Lisa,
Appreciate your time and rating. It was our pleasure to serve you during your visit in Istanbul. Can't wait to see you again.

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