I've used iTalki five times now. Its quite good, I don't have many criticisms. I would say the website can be a bit counter-intuitive. Like things don't stand out because they don't look like proper... See more
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Review summary
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I like the variety of teachers and the way their profiles are set-up. The introductory passage and a video about themselves really excited me, I felt connected to the journey straight away. I also lik... See more
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A good platform with stable video connection and chat. There were a number of potential tutors available at a reasonable cost and the first one I chose has proven excellent. Emma was able to adapt her... See more
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excellent French teacher, she's relaxed and has a good sense of humor, which make the lessons fun. She's also put a great deal of work into her lesson plans to keep things on track. I've worked with a... See more
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Company details
- #15 of 16 best companies in Language Course Provider
- #14 of 17 best companies in Adult Education School
- #5 of 5 best companies in Foreign Languages Program School
- #12 of 13 best companies in Language School
- #12 of 17 best companies in Private Tutor
- #16 of 19 best companies in Tutoring Service
About italki
Written by the company
italki is a global language learning community that connects students and teachers for private & customizable online language lessons. At italki, we believe that human interaction and cultural sharing are the best way to become fluent in a foreign language. With over 5 million students and 30,000 high-quality teachers teaching more than 150 languages, italki helps everyone with their personal journey to fluency.
On italki, you can:
- Take customizable 1-on-1 lessons trusted by millions of users
- Learn from certified teachers that fit your budget and schedule
- Connect with a global community of language learners
- Explore fun and engaging online group classes designed and led by expert teachers
With italki Plus, the latest paid subscription service. You can enjoy various benefits such as AI-created study materials and quizzes, progress and goal tracking, and organized language learning systems. Current italki Plus services include but not limited to:
- Access to premium AI features such as Automatically generates notes from your lessons, categorized into Vocabulary, Phrases/Idioms, and Grammar
- Promotional access to select partner platforms
- Exclusive membership events
- A comprehensive knowledge library — everything from your lessons in one place, easily accessible for review and practice
- Track your progress and see your improvement over time with structured practice sessions
100% Satisfaction Guarantee
Not happy with your trial lesson? We'll refund your credits — up to 2 times, no risk.
We know finding the right teacher takes time. That's why italki offers a 100% Satisfaction Guarantee on trial lessons.
You're eligible for a credit refund if:
- Your teacher didn't show up
- Your teacher didn't meet your expectations
- Your trial lesson was purchased and paid for by you (voucher lessons excluded)
You can claim this guarantee up to 2 times.
How to claim: Contact our Customer Success team within 48 hours after your trial lesson with your Lesson ID and reason for dissatisfaction.
Please note: Requests submitted after the lesson is marked complete, or cases involving violations of italki's Terms of Service, are not eligible.
Contact info
United States
- servicemanager@italki.com
- www.italki.com
4.3
Excellent
15K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible
Terrible. They auto charge you for a lesson even if it didn't happen and then don't enable you to claim a refund. The only redeeming feature is that the teachers are excellent.
May 26, 2026
Unprompted review
Reply from italki
Hello Adam,
Thank you for your review.
We're sorry to read this! After the lesson time ends, italki gives 3 days to student and teacher to report a lesson on the lesson page: https://support.italki.com/hc/en-us/articles/360023118333. Furthermore, we send an email to invite students to take action on the lesson accordingly as well.
We're sorry if the lesson, after 3 days, got selected as completed (as per policy).
You can surely contact your teacher first, but if there're communication difficulties with her, feel free to contact us at support@italki.com.
Thanks!
Best regards,
Léa
Very patient teacher
Very patient teacher. Love being able to practice and learn 1 on 1 with a patient teacher. 5 lessons in and I’ve come along way
May 21, 2026
Reply from italki
Hello Kristen,
Thank you for your wonderful review! We're so happy to hear you're enjoying your 1-on-1 lessons and making great progress already. Having supportive and patient teachers is such an important part of the learning journey. Keep up the amazing work!
Best regards,
Léa
The plattform is ok and works but is…
The plattform is ok and works but is has a lot nore potential. Improve the user experience. Make the UI less complex, make it more clear and easy to use. Right now it looks messy and overloaded. Develop more convenient functions for example liking messages, uploading more than one file at a time, sending voice messages in the chat, ssearching for terms in the chat and so on.
Make Italki classroomtechnically more stable.
Than the user would have a lot nore fun using Italki
May 25, 2026
Unprompted review
Reply from italki
Hello there,
Thank you for taking the time to share such detailed feedback!
We’re happy to hear the platform works for you, and we truly appreciate your suggestions on improving the UI, chat features, and classroom stability.
Feedback like this is very valuable and helps us continue improving the italki experience!
Best regards,
Léa
Great service -easy to connect with…
Great service -easy to connect with teacher all over the world
May 18, 2026
Reply from italki
Hello Peter,
Thank you for your kind review! We're so glad to hear you've had a great experience connecting with teachers from around the world. We truly appreciate your support and wish you continued success on your language learning journey with italki!
Best regards,
Léa
We are satisfied with your services
We are satisfied with your services, the teacher we have chosen to work with is always prepared for the lesson and patiently explains everything necessary.
May 17, 2026
Reply from italki
Hello Andre,
Thank you for your kind review! We’re so happy to hear that you’ve had a positive experience with your teacher and our platform. It’s wonderful to know your lessons are helpful, well-prepared, and supportive.
We truly appreciate your trust in italki! Happy learning!
Best regards,
Léa
LOVE IT!
This website is so great.I am so glad I can pick what dialect of Spanish I want to learn! That's what drew me to the website. Smooth learning experience, I love the option to generate HW from the lesson, it's so great.
May 22, 2026
Reply from italki
Hello there,
Hello user, thank you for trusting italki to be your main supporting tool for your language journey!
Happy to be part of your journey! Thanks!
Best regards,
Léa
Great platform for language learners
Great platform to find teachers to learn pretty much any language. The post-class reviews are also a great way to go over what you learned in the lesson.
May 22, 2026
Reply from italki
Hello there,
Hello user, thank you for trusting italki to be your main supporting tool for your language journey!
Happy to be part of your journey! Thanks!
Best regards,
Léa
Great way to improve language skills
The app is easy to use. My teacher is very helpful. All in all, a very good experience!
May 22, 2026
Reply from italki
Hello there,
Hello user, thank you for trusting italki to be your main supporting tool for your language journey!
Happy to be part of your journey! Thanks!
Best regards,
Léa
Very disappointing experience with…
Very disappointing experience with iTalki. I was ready and waiting on time for my class, but the app kept showing the lesson would start “in 30 minutes” repeatedly. I tried both the Zoom link inside the app and the teacher’s link many times, but both showed as invalid. Due to this technical issue, I could not attend the class, yet I was still charged and my refund request was rejected. I do not recommend this platform based on my experience.
May 22, 2026
Unprompted review
Reply from italki
Hello Rose,
Thank you so much for your review!
We’re very sorry to hear about your experience and the confusion around the lesson timing.
We understand how frustrating this must have been. If you still have any concerns or would like us to review the situation further, please contact us at support@italki.com and our team will be happy to help.
Thank you!
Best regards,
Léa
Great way to find a good teacher
I'm super happy with the teacher you found for me, love the platform and booking/lessons (have used both the italki platform and Zoom - both work well).
While I'd stress I found the eventual cost fair, my one comment would be that through currency issues, your multiple variable additions according to payment type and differing fees I incur from payment providers at my end, I had no clue what the overall cheapest way for me to pay would be! Why not pick an average fee to you, roll it into the hourly cost and simply present that to the customer in USD? I could then easily work out the best way to pay and my payment experience would be 100% more simple. Despite this minor point I love the site and would recommend due to the quality of the teacher I found. Keep up the good work!
May 21, 2026
Reply from italki
Hello Keith,
Thank you so much for your thoughtful feedback and kind words!
We're thrilled to hear you've had a great experience with your teacher and our platform. We also appreciate your comments about the payment experience, feedback like this helps us continue improving italki for our community.
If you have any concern or doubt during your journey with italki, feel free to contact us at support@italki.com.
Happy learning!
Best regards,
Léa
Excellent Instructors and Trustful Experience
Amazing instructors and trustful business! Best place to learn a language.
May 21, 2026
Reply from italki
Hello there,
Hello user, thank you for trusting italki to be your main supporting tool for your language journey!
Happy to be part of your journey! Thanks!
Best regards,
Léa
Manuel is a great teacher and adapted…
Manuel is a great teacher and adapted quickly to my learning strengths and weaknesses.
May 20, 2026
Unprompted review
Reply from italki
Hello Howard,
Thank you so much for your kind words! We're thrilled to hear that Manuel was able to adapt to your learning strengths and weaknesses so quickly. He truly cares about helping each student grow with confidence and personalized support.
We appreciate you taking the time to share your experience and wish you continued success in your learning journey!
Best regards,
Léa
Highly recommended 🤓
May 16, 2026
Reply from italki
Hello there!
Thank you so much for your 5-star review! We're delighted to hear that you're enjoying your learning journey with italki.
Your support means a lot to us, and we’re excited to continue being part of your language learning experience!
Happy learning!
Best regards,
Léa
I always look forward to my lessons…
I always look forward to my lessons with Alessandra. She is always well prepared and organized so every minute of the lesson is interesting and very helpful
May 20, 2026
Unprompted review
Reply from italki
Hello there!
Thank you so much for your 5-star review! We're delighted to hear that you're enjoying your learning journey with italki.
Your support means a lot to us, and we’re excited to continue being part of your language learning experience!
Happy learning!
Best regards,
Léa
Every lesson with Karen is a pleasure
Every lesson with Karen is a pleasure. She chooses interesting topics for us to discuss. During our lessons, she asks a variety of open ended questions, some simple so that the conversation flows, and others that are very difficult in order to challenge me to not just respond but also think in my target language. I appreciate that regardless of the topic, she is always careful to let me do the majority of speaking, since she knows this is the area I want to improve during our time together. I truly look forward to my lesson each week. Thank you, Karen!
May 18, 2026
Unprompted review
Reply from italki
Hello there,
Thank you so much for joining italki and choosing our platform! We're proud to be part of your language learning journey! Much appreciated!
If there's any question or doubt during your learning journey with us, feel free to contact us anytime at support@italki.com.
Happy learning!
Best regards,
Léa
Reply from italki
Hello there,
Thank you so much for joining italki and choosing our platform! We're proud to be part of your language learning journey! Much appreciated!
If there's any question or doubt during your learning journey with us, feel free to contact us anytime at support@italki.com.
Happy learning!
Best regards,
Léa
Slow going and I'm progressing, I hope.
I continue slow progress in learning Hangul. My teacher is patient as I try to remember the individual sounds as well as combined to form words and sentences.
I am grateful for her patience.
May 15, 2026
Reply from italki
Hello there,
Thank you so much for joining italki and choosing our platform! We're proud to be part of your language learning journey! Much appreciated!
If there's any question or doubt during your learning journey with us, feel free to contact us anytime at support@italki.com.
Happy learning!
Best regards,
Léa
Positive Experience
My tutor is fantastic. He is encouraging and sends me additional reading material . I like the summaries and practice resources that I receive after each session.
May 14, 2026
Reply from italki
Hello there,
Thank you so much for joining italki and choosing our platform! We're proud to be part of your language learning journey! Much appreciated!
If there's any question or doubt during your learning journey with us, feel free to contact us anytime at support@italki.com.
Happy learning!
Best regards,
Léa
I have made such great progress with…
I have made such great progress with speaking in Indonesian and in Chinese using this platform. I was really struggling with speaking until I started booking on italki. If there is any language you want to learn go sign up on here.
May 18, 2026
Unprompted review
Reply from italki
Hello there,
Thank you so much for sharing your experience with italki and other users! We appreciate you as part of italki platform. Keep going!
If there's any question or doubt during your journey with italki, feel free to contact us at support@italki.com.
Best regards,
Léa
I found a wonderful teacher at a great…
I found a wonderful teacher at a great price who helps me each week. She cares about my progress, is so smart and helpful, and I look forward to our weekly lessons!
May 18, 2026
Unprompted review
Reply from italki
Hello there,
Thank you so much for sharing your experience with italki and other users! We appreciate you as part of italki platform. Keep going!
If there's any question or doubt during your journey with italki, feel free to contact us at support@italki.com.
Best regards,
Léa
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