Italo Treno Reviews 

Couple on honeymoon from Turin to Florence. We were assigned seats that were not next to each other and it was impossible to change them (error in the app). At departure they made us wait outside because they were "cleaning", then we saw that they didn't even bother to open the tables, still with crumbs inside. Terrible service and a trip to forget.

The Italian government needs to intervene and shut this company down. What a horribly sour taste is left in our mouths as a result of travelling with .Italo. the train from our station (Salerno) was cancelled, we received an email informing us we needed to "make our own way to Naples" on a specific train at our own cost and they would refund that train only. The cost of the train they offered to refund was 2.4 euro, compared to the cost of the business tickets we bought from Salerno to Rome being 66 euro.
The connection in Naples then was significantly delayed, destroying our enjoyment of our final day in Italy. We have so much regret for not reading more reviews before we booked. The cars themselves are substandard compared to other Italian high speed trains. The toilets filthy, the seats hard and uncomfortable, the service ran slow and stopped constantly and made us late back to Rome for our connecting train.

Get the Frecciarossa - DO NOT CONSIDER ITALO UNDER ANY CIRCUMSTANCE.

train was supposed to be at 10:28, says it’s a 30 min delay, went to grab a coffee and come back 15 minutes later and the train had already left. no refund and we bought another ticket for double the price and the train ended up being delayed 2 hours! first time using the trains in Italy- DO NOT USE THIS TRAIN! bad customer service and delays

I don't know where all the hate is coming from. Went from Desenzano del Garda to Florence and everything was clean and good!

If I could give zero stars I would. The train worker (older male) was a hateful, classist, horrible human being. We had made a mistake with trains (we apologised) and instead of politely explaining this to us he proceeded to speak to us in the most disgusting manner. Have never been spoken down to like that before. Selectively checking tickets based on how the passengers look and speaking to me (a 23 year old female) like I was a piece of dirt. I honestly want a refund for how I was spoken to and will never be getting this train line again. The wages must be extremely good in Italo Treno for the staff to treat people in such a classist fashion. As I was moving seats, I heard a similar conversation occur between him and the people behind us also.

I contacted them for a refund as the train was 145mins delayed the tickets were for 4 people - their email says they have refunded the % but I have not received it, it is not in my purse and the email address is no reply there is no way to contact them to find out where the refund is - I'm in Australia so how do I contact them without paying a huge amount for an international call?
Not user friendly at all and they don't give a damn - so disappointed as it's not our fault they delay their trains all the time or go on strike! The email didn't even say what % they refunded so I don't believe they have - all a scam about getting refunded for delays or cancellations!

Be careful with this Italo-Train, they have “funny” rules that abolish your user rights if you buy „Prima Classe“ with the lounge use: you might have paid for the service but they don’t let you into the lounge area. They must be very miserable with their budget calculations. Not a bit “first class” feeling, also regarding the on board service. Never again Italo-Treno.

2 hours delay no compensation, 68 Euros for a 3 hour trip.Worst transport in the world.Mafia

Everyone should read this before taking the train on the Italian.
Almost 90% of times it’s late, never on time, not by a small margin but buy huge delays
70 minutes, 90 minutes, 55 minutes
It’s ridiculous to depend on this train, to make other transports on time.
It’s seems to be set up so you miss your connecting transport and they are forcing you to get hotels and spend extra money.
All travelers in Italy avoid this Train, do not take if you have to then give yourself 3-4 hours of margin to be safe
It’s hard to believe in 2024 this is possible with no apology or a hint of trying to fix it

They changed our seating arrangement the day before. When we got on board it was total chaos. We booked the primo class and staff later on just told us to take any seat but someone would come along and say your in my seat, it was so bad. Families were moving from seat to seat!

I purchased 2 tickets using PayPal from Italo website for our upcoming trip to Italy. I have email confirmation and have printed a copy but am unable to upload my tickets to Apple Wallet as the Italo Website says that it doesn’t recognize either the Ticket Code or my Surname.
As I’m in Australia I don’t wish to phone and risk a language barrier, but there is no way to contact Italo Customer Service via email. So that says to me they simply are not interested in assisting their customers let alone Tourists to their country.

Italo it’s simply the best Italian train company. Since it started I have never ever had an issue and costumer service it’s outstanding. No matter what’s the circumstances they have always helped. I will always choose Italo. Plus, the confort of the trains are much better than the Trenitalia Frecce.
Perfect train.

My friends and I were travelling from Venice Saint Lucia to Venice Mestre at 17:48, a 10 minute train. I had an interrail ticket and they had bought a valid ticket at the station. I got on the train and sat down. The train manager “Iulia I” then angrily approached me and said I was on the wrong train and that she had spoken to me already. We had not spoken before as she mistook me for another traveller. She then proceeded to charge me and my friends €20 for a 10 minute journey which should be €1 and said our tickets were not valid even though they were. She was extremely rude and discriminatory towards us for being English. She checked no one else’s ticket on the train, and only spoke to us. This discrimination is simply disgusting and I am left to warn other travellers of boarding these trains with such rude and racist managers.

The App is user friendly and the staff is kind.

1 star because you can’t give 0

Every time I take a train with this company it’s always always late.

Terrible customer service, terrible staff

Avoid at all costs

in Bologna central station they charged the money from my credit card but the system didn't generate the ticket. Then the staff at the office of Italo offered to buy a new ticket and said first one will be refund to your card. We bought the new ticket. It's been a week but refund didn't received yet. Now they are asking to sent a printed mail (seriously) to Roma to Italo HQ.

27 June 2024
Travelling from Rome to Naples.
On Italo train n. 9998.
I was running late and an extremely kind and helpful train manager Ms. Ilaria T. assisted me with tickets purchase. She assured me it was possible to buy my tickets directly on the train. Then very efficiently as the train drew out of the Termini station she issued my return tickets, giving me time options and train numbers.
Nothing was too much trouble.
I am so grateful for her service and support.
She managed to change a tense departure into a pleasant and calm journey!
Thank you Ilaria T. for your excellent customer service.
⭐️⭐️⭐️⭐️⭐️

We were travelling from Verona to Lake Garda for the day and on arrival at the station was approached by an Italo member of staff who at the time falsely identified himself as a station staff member. He took us to the Italo ticket machine and booked our tickets which cost 95 euros for 3 of us without explaining that there were other options that were cheaper. The tickets he booked were for an inter-city train with allocated seats that could not be changed. He told us we would be able to contact the train line at the Lake Garda station if we wanted to change our time but when we got to the station the ticket machine would not allow this and therefore we had to wait a long time for the next train back to Verona. We were very disappointed that as tourists we were deceived into thinking he was helping us out to use the ticket machine instead of queuing up at the ticket office but was really only promoting Italo which turned out to be the most expensive way to travel. Please be aware if you intend travel by train to check out all options before you go. Don't get caught out like us!

Very poor customer service
My family and I were traveling from Napoli to Rome. We had questions about tickets and time The manager, Valeria P. who was at the desk was extremely rude. She treated us horribly. Not sure if it's a racial issue, we couldn't believe how rude she was. When we politely asked her why she seemed so upset with us, she said if we didn't like the service, we should go somewhere else. I couldn't believe how rude and unprofessional she was especially since we are not local. I wonder if the manager treats the customers that way, what can we expect from the employees. So disappointed ☹️

This train service is an example of what not to be. The train manager was the most rude, hostile and aggressive man. I did not feel safe with him on board. He manhandles people's personal effects and broke many people's items. He got in fights with multiple people. F"*k you italotreno, dump the italotreno. You don't deserve to carry Italy's name.