I loved the shark pendant, it was made with excellence and the diamonds they sparkled, this is my third time buying items from the online store and they are quick and shipping the items
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The silver diamond pavé cross that I ordered with a custom bail, was made to perfection. Better than the photo representations on their website. Beautiful. I am also impressed with how quickly I recei... See more
Well first of all the service representative name Mark was very Friendly Attentive and Kind and totally Courteous and professional going out of his way to really help and make me comfortable on my... See more
Awesome customer service! Joan was so nice and helped us with all our questions. I lover their jewelry collection, so many beautiful pieces. And the prices are great, too. Highly highly recommended!!
Company details
- #79 of 150 best companies in Jewelry Store
- #14 of 18 best companies in Diamond Dealer
- #15 of 19 best companies in Gold Dealer
- #34 of 57 best companies in Jeweler
- #30 of 55 best companies in Jewelry Designer
- #27 of 46 best companies in Watch Store
Written by the company
ItsHot Diamond Watches & Jewelry Store NYC. We specialize in High Quality Custom Designer Jewelry and custom watches. We have been in jewelry business since 2004. You can purchase our designs online at www.ItsHot.com or at our Manhattan jewelry store in NYC. Visit us for top designs and best prices on Diamond Watches, Diamond Engagement Rings & Wedding Rings, Diamond Earrings, Diamond Bracelets, women's and men's diamond ring, necklaces, gold chains and more!
Contact info
48 West 48th Street, Suite 302, 10036, New York, United States
- 1-212-398-3123
- www.itshot.com
4.5
Excellent
239 reviews
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This company invites their customers to review, whether positive or negative
Replied to 77% of negative reviews
Typically replies within 24 hours
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This is my 5th purchase from It’s Hot…
This is my 5th purchase from It’s Hot and never a disappointment.
This 10kt gold Singapore chain is stunning at an amazing price. Fast free shipping.
April 12, 2026
Tina was more than helpful with my…
Tina was more than helpful with my purchase. I am very satisfied with the communication and the quality of jewelry. I will definitely purchase more in the future.
April 10, 2026
Me and my wife have purchased several…
Me and my wife have purchased several items now from it’s hot. We’re completely satisfied with the product and services. I recently spoke to mark and made another purchase. Mark was very helpful and professional. Great job!
April 18, 2026
Fast and profesional attention
April 10, 2026
It's Hot is HOT!
My experience with ItsHot Diamond Jewelry & Watches was absolutely exceptional! From start to finish, the process was seamless, professional, and truly impressive. The quality of the jewelry is outstanding—beautiful craftsmanship, brilliant shine, and exactly as described (if not better).
Customer service was top-tier—responsive, knowledgeable, and genuinely committed to making sure I was satisfied. The attention to detail, from packaging to presentation, made the entire purchase feel special and elevated.
If you’re looking for high-quality diamond jewelry and watches with excellent service to match, tsHot.com is definitely a place you can trust. I will absolutely be returning for future purchases!
April 15, 2026
This company is Extremely Excellent my…
This company is Extremely Excellent my experience with this company is great with the items I'd had purchased from this company with no problems every items I've have purchased from this company is fire🔥🔥🔥🔥I've love my items and love the company more never no fake just pure real now that's what you call taking care of your customers and the prices are incredible just love it I will continue on purchasing more items from this company
April 9, 2026
It's hot is the best
Great customer service
Fast delivery
Quality products
Good prices
What more could you ask for
April 15, 2026
I am still waiting for a call back on…
I am still waiting for a call back on my order. I was promised a call on status and it never happened
April 8, 2026
Luxurman
I got my watch on time and there is nothing wrong with it the price on the 1ct tw is great couldn't be any happier with the purchase
April 8, 2026
Well I can’t judge this but with all do…
Well I can’t judge this but with all do respect I haven’t receive the package yet
April 15, 2026
Initial phone call the sales rep "Tina"…
Initial phone call the sales rep "Tina" was very helpful, very knowledgeable about product and pricing. She also help quell my concern over bad review about product authenticity. I think the best part is they will fully refund if an issue should arise. Pricing is also very fair.
April 14, 2026
My item should have shipped by now.
My item should have shipped by now. Update: I received an email saying I would receive another email with a tracking number once my item shipped but I never received it. Then I received a link to leave a review so I gave it one star. But ultimately I received my item in the appropriate amount of time and it was brand new in the right packaging. That was the only glitch was no email with a tracking number. Otherwise I am very happy with my order and may order again in the future.
April 10, 2026
Reply from ItsHot.com Diamond Jewelry & Watches
Your item was shipped, but it was not delivered yet as you placed your order with free Ground shipping which takes 7-10 days to be delivered. There is no reason for 1 star review as when you were placing the order we did indicate delivery date as 4/20. Please remove the rating and you are welcome to give us 1 star if you do not receive it by the date we indicated.
The silver diamond pavé cross that I…
The silver diamond pavé cross that I ordered with a custom bail, was made to perfection. Better than the photo representations on their website. Beautiful. I am also impressed with how quickly I received my order. Color me impressed.
April 3, 2026
The watch I received was stunning
The watch I received was stunning! It came very, quickly, and the sales people were fantastic!
Thank you so much
March 31, 2026
So far I have experienced great…
So far I have experienced great customer care ,quality jewelry. I also like the layaway plan payment option. It makes the bling bling really affordable.
April 2, 2026
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