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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, dedication, and genuine care, highlighting their supportive and approachable nature. Many people emphasize the exceptional service, noting the personalized care pathways and the team's commitment to making them feel well-informed and respected throughout their journey. Reviewers frequently mention the positive impact of the doctors and embryology department, with many expressing deep gratitude for achieving their dream of becoming parents. The product and location also receive high marks, with consumers appreciating the clinic's expertise and convenient accessibility. Though some reviewers were not happy with their experience, citing instances where they felt unwelcome or that their concerns were not adequately addressed. A few people mentioned feeling upset by the attitude of some staff members when asking questions.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, dedication, and... See more

Service

Clients share positive opinions on service, highlighting the personalized care and support received. Many... See more

Customer service

Users describe positive interactions with customer service, highlighting the exceptional care and... See more

Product

Customers consistently note positive experiences with the product. Many reviewers highlight its innovative... See more

Location

Reviewers highlight positive aspects of location. Customers appreciate the clinic's calm, spacious, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After more than three years at an IVF clinic in our home country, a friend recommended Serum in Greece after their own positive experience. We decided to give it a try. Our first visit included a co... See more

Company replied

Rated 5 out of 5 stars

Very professional. Polite with great hospitality. Honest with helpful medical suggestions and their patients interest at heart. They always made sure my wife is well taken cared for. They made sure w... See more

Company replied

Rated 5 out of 5 stars

I cannot put into words how amazing my experience was with the Serum IVF team. From the day I walked in until the day I got my positive test I was treated with respect , care and an unbelievable bed... See more

Company replied

Rated 5 out of 5 stars

Our experience with Serum was extremely positive from start to finish. Not only is the staff incredibly professional, dedicated and resourceful, everyone is so lovely and approachable too. Every time... See more

Company replied


Company details

  1. Fertility Clinic

Written by the company

Serum IVF Center welcomes, embraces and guides women and their partners through their infertility journey since 1989. Our passion and commitment to our mission has made us pioneers in the infertility field with years of experience treating patients from all corners of the world. SERUM IVF is known internationally for our innovations and friendly holistic approach. Every single person is unique for us.


Contact info

4.8

Excellent

TrustScore 5 out of 5

180 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

I can recommend Serum IVF clinic

I had a really good experience of Serum IVF clinic! Friendly staff, fast and reliable answers to my questions, help with travel arrangements as well as were to order donor eggs, sperm and medications and - best of all - I got pregnant at the first attempt!

The staff had good understanding of my situation as a older single mother and helped me with the application to the IVF committee in the best possible of ways.

I also got good help with my questions once I was back home.

All in all - everyone at Serum IVF clinic wants the patients to succeed and will do the best to fulfill the dreams of their patients.

May 25, 2024
Unprompted review
Serum IVF logo

Reply from Serum IVF

Dear Kristina, thank you so much for your excellent review. It's great to know that you felt well cared for. Thank you once again for trusting us with this unique journey. Wishing you all the best!

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Rated 5 out of 5 stars

Serum IVF is Superb!

Serum IVF is superb!

Unfortunately the UK & Ireland are miles behind the Europeans with regard to IVF. This clinic is one of, if not the best. The whole experience is completely different to UK/Ireland. It is family orientated and in a very relaxed setting. Also very efficient.
The organisation, support, and clinical expertise are all second to none. The whole Ethos is patient centered rather than in the UK/Ireland where they are trying to fit you in with their schedule.

The English language skills of all the staff I met were also impeccable.

The amount of tests, investigations and treatment options again far outstrip clinics in UK/Ireland.

Serum IVF website is excellent. It is very informative and easy to navigate.

The cost of treatment in Greece is approximately 2/3 of UK/Ireland prices and the medications are 1/2 the price, with no supply issues.

I cannot praise Serum IVF enough.

October 30, 2023
Unprompted review
Rated 5 out of 5 stars

Serum has a very personal and attentive…

Serum has a very personal and attentive approach to treatment. Emails are dealt with very swiftly and you have one point of contact (an IVF specialist) who oversees your treatment. It all runs very smoothly with each dept. talking with each other and is really easy to be a patient there. You feel very looked after. After poor, disorganised, expensive treatment in the UK, I'd recommend Serum without doubt.

September 9, 2023
Unprompted review
Rated 5 out of 5 stars

IVF with Serum

We couldn't recommend Serum highly enough. We had failed IVF cycles in Ireland 4 times and were referred by a friend to Serum and we never looked back. They went that extra mile with investigations to have the correct outcome. We now have beautiful twins
The staff were so friendly from start to finish and couldn't be more helpful. The facilities were excellent and very clean. Start your journey here with peace of mind

October 20, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent clinic

I had four failed rounds of IVF at a tertiary centre in London. We had been struggling to conceive for 4 years when I found Serum through a google search. I met the team in June 2023 for initial tests and by July I was pregnant from my first cycle. The process was smooth and hassle free. The team are incredibly professional, responsive to emails and very friendly. Greece is beautiful and the people are lovely. I was apprehensive about going abroad and the cost of IVF. Our stay in Greece and the treatment turned out to be cheaper than a cycle of IVF in the UK. I will forever be grateful to Dr Koutoulakis for his professionalism, skill and care which led to our baby boy.

July 1, 2023
Unprompted review
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Rated 5 out of 5 stars

Serum IVF clinic handled our…

Serum IVF clinic handled our complicated fertility issues excellently with huge support, patience and help. Their supportive counsellings proved extra helpful.

We come from Greece, Crete and my partner had already been tested for DNA fragmentation to a local clinic in Crete Island in Heraklion. However, although my partner's test results showed 28 % fragmentation, the stuff in insisted it was considered normal value. This misconception ended up delaying our fertility treatment.

Luckily, we were introduced to Serum IVF and the clinic explained that DNA fragmentation shouldn't be above 20%. We felt grateful as we then got prescribed both medications and vitamins.

To our surprise, laboratory test results illustrated chlamydia infection. Serum IVF clinic prescribed us the right treatment. And in 40 days, we felt like it is definitely the right time to try to conceive naturally.

Conceived 100% naturally. My daughter is now seven years old and twin boys turned 5. We feel so thankful!

June 8, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing

Serum were amazing. After speaking with some friends who had experienced pretty much ever IVF clinics in the UK and Europe over a 10 year period, they had recommended Serum to us at the start of our journey. On this advice we went with Serum and were very impressed by everything. Everyone was very friendly which really helps, as this journey is quite stressful.

We expected to need several rounds, but luckily, we had success on our first! Our beautiful baby boy was born this March!

Initially, we thought twice about flying to Greece for treatment, but luckily we followed the advice of our very experienced friends and have no regrets. The bonus was that we got to visit Greece a few times and we look back with fond memories on the treatment and our trips around Athens and the nearby islands.

May 29, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended Serum

Highly recommended Serum! They gave me my twin girls on my first IVF Cycle after 4 years of infertility, 3 failed IUIs. The team at Serum is so helpful and organized. They help plan everything out to make the process seamless. We will be going back in June to try for a sibling!

June 1, 2023
Unprompted review
Rated 5 out of 5 stars

Forever grateful

I will forever be grateful for all the staff at Serum, they were so kind, friendly and truly wanted us to succeed in our pregnancy journey. This is the very best fertility clinic! Our emails, voice/video calls were always answered promptly. The numerous follow ups and all the treatments was always done towards our aim to succeed. Penny literally held my hand throughout this journey even when I was almost giving up she was there encouraging me and supporting me, i can never thank her enough. We got our very first time positive pregnancy test with Serum after various failed attempts in Norway. This fertility clinic deserves more than 5 stars!!

December 15, 2023
Unprompted review
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Rated 5 out of 5 stars

Serum IVF gave me a long awaited family!

We were recommended Serum IVF by a friend and I can honestly say that after 5 years of infertility it was the best decision we made. I think their secret to success is down to mixing "a little bit of love and science together". We felt comfortable and relaxed as soon as we stepped into their clinic. As a result of their care and attention we now have two beautiful boys through egg donation. We cannot thank the SERUM team enough.

April 10, 2024
Unprompted review
Rated 5 out of 5 stars

I wish there were more stars

I wish there were more stars, 5 is just not enough. We cannot thank Penny and her wonderful team enough. They are our true angles and given us what we have dream of after undergoing 9 IVF treatments. Serum itself is a wonderful place to visit, you are made to feel relaxed, your queries are answered straightaway. We also stayed and Seroom which was absolutely amazing, its literally a 30 second walk to Serum and has all the facilities that you need. Since our journey started with Serum we have recommended a few people to visit as it beats any London IVF clinic by a mile.

March 2, 2024
Unprompted review
Rated 5 out of 5 stars

5 Stars are not enough to award Serum.

5 Stars are not enough to award Serum.

We found Serum after our efforts were frustrated elsewhere. With starting with another clinic we were worried that we would be pushed to the back of the long line of people, who just like us were looking to start their families.

That couldn’t be further from the truth. As soon as first contact was made everything happened super quickly. Serum reached out to us to set up the initial call where our case was discussed. We left the call feeling heard and confident with our decision to go with Serum.

Next stop, Greece. We arrived nervous and not sure what to expect. The doctors assigned to our case reviewed it extensively and came up with a plan to make our dream come true. Like every journey, we came to a standstill when we unfortunately suffered a miscarriage. Confused and not sure what to do Serum showed up for us. They gave us the space to go through our loss and when we were ready the doctor made a new plan. I am glad as I write this to share that our home has been filled with the coos of our 7-week-old daughter.

Not only did Serum help us have our daughter but our doctor who knew how I, a woman with PCOS was struggling to maintain a healthy weight guided me on what food habits would best help me achieve this goal.

We can't thank Serum enough for showing up for us and making our dream come true.

March 21, 2023
Unprompted review
Rated 5 out of 5 stars

Serum gave me two beautiful boys

I am so happy I went with serum on my first ivf round. From the beginning they made me so comfortable and made me feel really at ease. Every step was explained to me but i really felt confident they knew what they were doing so I just put all my trust in them. After my first round of ivf I was successful with twins. My beautiful boys turn 7 months this week. Thank god for serum I might never of been given this beautiful gift of being a mam if I hadent went with my gut and trusted instinct. I will always be grateful for this clinic.

June 12, 2023
Unprompted review
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Rated 5 out of 5 stars

Best decision we did

Serum IVF is very professional in every way. They are also very kind and really care about the clients. Everything they did was 100%. They are very thorough and they schedule everything for you.
We can't thank them enough for helping us starting our big family dream.

January 2, 2023
Unprompted review
Rated 5 out of 5 stars

100% recommended

We have a wonderful experience of Serum.
After a traumatic visit to another clinic in Athens, we experienced an amazing service, care and love at Serum which ended with a successful IVF.
We couldn't recommend them more.

September 12, 2023
Unprompted review
Rated 5 out of 5 stars

Without Serum, we wouldn't have had our son!

We are so greatful to Serum clinic and the doctors there. We suffered from repeated miscarriages and no doctors or clinics in Sweden could explain what was wrong. We had tried everything Sweden had to offer. When we first made contact with Serum it immediately felt so right. We felt listened to, taken seriously, and they could offer tests and treatments no one in Sweden could. At last we got the help we needed to explain all the misscarriages! They have always been quick to respond to our emails, and always provide answers that are based on evidence and the latest research in a very kind manner. Without Serum, we wouldn't have had our son!

December 5, 2022
Unprompted review
Rated 5 out of 5 stars

TOP NOTCH!

I had a wonderful, amazing experience from start to finish with the Serum Clinic. will always recommend their fantastic services.
STEPHANIE

February 10, 2023
Unprompted review
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Rated 5 out of 5 stars

IVF Journey

We started our journey with the Serum team in 2021 after failed attempts in our home country in Ireland. We found Serum Staff compassionate and had a genuine interest in helping us, it was never just about the money which we had found in clinic's in Ireland. We knew that we were in the right place from our first arrival in Serum. The clinic is a very high standard but its their staff that make this clinic a special place. Having a team that you feel are right behind you makes all the difference on your journey. Penny the owner of the clinic is just exceptional. Always available and at the end of all communications and advice required. I am so delighted that I am now 5 weeks pregnant showing strong results. Whatever the outcome of this cycle, we know Serum have done everything in their power to try and make this work for us. I would absolutely highly recommend this clinic of which people travel from all over the world to attend. Thank You to the entire Serum Team.

October 29, 2023
Unprompted review
Rated 5 out of 5 stars

Miracle Baby after 7 years

We had been trying to conceive for over 7 years, we tried various treatments over the years with different fertility clinics, nothing would work for us not even a hint of a BFP. When all hope was lost, we learned of Serum from online forums and decided to give it one last try.

At Serum they reviewed our case and instead of giving us a one size fits all approach they customized a program for us. This was what set Serum apart the rest of the clinics we had tried. On our very first go we were blessed with our Dear Son. Words cannot express the amount of gratitude we have towards everyone working at Serum for helping us build a Family.

We were international clients so there was quite bit of distance between us, however the staff at Serum were always very friendly and always very hands on. We highly recommend Serum.

October 26, 2023
Unprompted review

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