Jacamo Reviews 

Reviewing my account no reason given when asked told no supervisors available
I have been a long standing customer of Jacamo for several years now and has placed an order for clothing for my husband on completion of the order I received notice that the items had not been processed and my credit levels are 0
I phoned spoke with a customer service to ask why I was not able to place order and why as a long standing customer who had not only paid on time but paid well in advance was I declined this order etc

The lady I spoke with said she would check and on her return advised that not only is she unable to inform me why this review of account is taking place but it will take three days to get an answer.

I am extremely unhappy with this action and asked to speak with a supervisor as not happy waiting three days, and guess what no supervisor is available no suggestion by the customer service person that they would get them to call.
I require items I was ordering can’t wait three days I am now reviewing my usage of this company as my money is good in any shop like most people this is convenient not only option
What this show is that Jacamo has no loyalty to customers who use their service and those who actually pay for the items purchased time to move onwards and go back to the shops

What a terrible company. Paid for next day delivery, in fact i paid for a year delivery. The company didn't deliver so contacred them via their 'chat'.. Its a bot to start with. After about 5 minutes of no answers and going through the process, u get a queue to wait. 15 minutes later somebody asks exactly the same questions as the 'bot' . Whats the point !!! After being told by 1 represenative the old hadn't been despatched i get cut off. Next customer service person aays ' wait until the end of the day as delivery is up until 8pm. ??? Remember not been despatched. After 3 people I request a cancelation of order inly to be told that they couldn't cancel as it had been 'processed' and was in the system. I would have to wait and get delivery, return to them and then request a refund. I was told 3.5 days for delivery as it hadn't been given to the deluvery cimpany yet, then wait 2 weeks for the refund and to top it all an additional 3.5 days if paid by card. THIS IS AN ONLINE COMPANY. Please save your time as if you have a problem forget it

I always clear my account at the end of each month, however I order Approx £500 worth in April 3 items were returned, I paid what I thought was the balance but once everything was tallied back up it left me a £3 balance I was unaware of this, I got a texted today saying they were going to bring ringing me for "Immediate payment" I check the account to Find the £3 balance slapped with a £10 Fee. Tbh after 13 years of using them they can do one, wont be using them again.

Jacamo run a scam where delivery is about 4.99 for a week away. They then offer next day delivery for 5.99. They have no intention of delivering your product next day. They let you wait in for a day, then when you try to complain, their procedure tells you that you must wait 5 days before you can complain....after which of course your item has arrived, and they'll hope you just give up. They're breaking the law, specifically the Consumer Rights Act 2015. DO NOT SHOP WITH THIS COMPANY.

Easy to do and complete the transaction

Not a great first shopping experience with Jacamo.

Saw an item advertised online last night. Ordered the product as a first time customer for delivery today. 30 minutes later, order cancelled by them. Assuming this was a systems issue, placed the order again. Again order cancelled.

Several calls to their customer services and complaints team today and now at 5.50pm I'm being told by someone basically following a script that my account was suspended and I have to wait 5 days for a decision because I chose to buy an expensive item. I have lost count of the number of times their people robotically said that they apologise, yet none of them did anything to change the situation.

So, right now, I don't have the item I wanted to order for delivery today.

I have 2 large credit card charges that are showing as pending, not knowing when they will be reversed.

I will have to wait 5 days for someone to respond to me, probably to tell me that further to carrying out checks I'm actually not a bad person, they have elected to unsuspend my account, and will allow me the privilege of being able to shop with them (undoubtedly something I should feel very grateful for).

Very well done Jacamo (slow hand clap). You made a really good first impression😡

Unfortunately, Trustpilot doesn't have the facility to offer negative or no stars, so it has to reluctantly be a one.

Easy to make a payment.

Terrible customer service. They are thieves that have both my parcel and my money. Out of nowhere they requested evri to return parcel to sender. I have paid for my parcel, next day delivery also. Customer service won’t help me at all. They won’t issue a refund and they have my parcel. I will have to pursue further action. I paid upfront but I would definitely not trust these scammers with any kind of financing or borrowing.

Been with Jacamo for years and today has been the worst experience. Paid for next day delivery and it turns up 3 days late, wish they didn’t use Evri. Customer service was not very good. Disappointed

Pay a lot of money for aftershave and they lost my parcel and just don't care!!!!!!
Keep telling me to wait 48 hours, and then no communication what so ever!!!!!
DON'T USE, THEY ARE A RUBBISH COMPANY!!!!
Customer service is shocking!!!!!!

A lot of negative reviews on here, so I thought it only fair to give a positive review having had a relatively seamless experience. Products good, delivery process via Evri worked as expected so all in all it was good.

If I had one criticism it would be that there wasn't a free or cheaper delivery option, but that's a small issue.

It was a great experience

Do not go anywhere near this company! Terrible, terrible, terrible.

This the second order i have made and again cancelled an item.What is wrong with them they obviously need to invest in a system like any other 2026 internet business. so this stops happening not happy at all.

Watch out for "Jacamo" it’s basically a trap. At first, it seems fine, but after buying more stuff from them, you realize all your payments are just covering interest. Super dodgy place. definitely avoid it!

I was pre-approved this afternoon, then approved after that. I then proceeded to make an order with £500 credit. At 6.30 tonight I received an email saying I'd been turned down due to something on my credit file? How can this even be possible if I was accepted a few hours earlier lol. If it was a hard search my credit report has been lowered! A good range of products but I've not had a great experience unfortunately.

AVOID. They use Evri and chatbots. Package seems to have evaporated over 2 weeks ago and am being bounced between the chatbot on the Jacamo website and their automated email system and Evri's chat bot and automated email system. Will probably have to accept I'm not going to get my package OR a refund. Honestly awful company and delivery partnership. Wish I'd read these reviews before ordering.

On Wednesday the 01/10/25 I placed an order for a 50 inches Toshiba TV, so on Monday the 06/10/25 i have received the TV after setting up the TV i realize that there is a problem with the item has there was error messages coming on the item and it keeps cutting in and out and then there was a blue screen and red screen split in half on the TV screen , then i have call Jacamo and explain to them what is wrong and they have been giving me the run around almost over 1 week without a TV in a home at this point i was hungry, and now i am still having the same problem aging this year and no one from the management team can be bother to call me and to try and sort this out and now i am back to square one without a TV to watch and every advisor that i have speak with they are telling me that a manager will call me within 24 to 48 hours and that time has pass and no calls from them JACAMO is one of the worst company that i have come across and customer should stay away from them because they are not true to there words and don't value there customers this is a shame if i could give a zero ratings i would, they are glad to take your money but don't want to solve your problem that you have got with them. this is getting worst i even order another TV on the 27th of May 2026 and waiting for the TV to watch and now to find out that they have return the TV back so still without a TV this is how JACAMO look after there customer and treat there customer and no one even can be bother to call me to get this sorted people should stay away from the company they are a rip off.

Terrible communication all round. They serve many disabled customers and so they know the value of the disabled pound. However, they have also taken it for granted.

Their courier of choice, inescapable is the incompetent company Hermes, a service so bad, it needed to change name to Evri.

Neither company seems interested in delivering goods to their customers, nor communicating with them. Both defaulting to heavy use of templates & generative AI.

Want your order to be delivered on a bank holiday? It could be! If delivered to a business that's closed on said bank holiday. Then spend another 3 days, not delivering the parcel.

Impersonal, and so vague that they can't even deign themselves to send updates on your order through an email.

Avoid if you can. Do not do business with people who would associate with Evri or Hermes.