Jacamo Reviews 

If Jeremy Kyle was a mail order company then it would be called Jacamo. New customers feed the poverty porn they roll in.

its a debt trap if you take the credit option the interest is incredibly high don't use if if you don't have too

Very poor, they use threatening tactics when you’re paying off a bill but they want it faster, shocking and disgusting, AVOID BY ALL MEANS…. THEY ARE NASTY, HORRIBLE COMPANY….

yesterday i made an order for around £180 and i paid £5.99 for next day delivery. i ordered the goods a few hours before the 11pm cut off point as stated on the website and today i checked the status of my parcel with evri and my order is a few hundred miles away in an evri depot instead of being delivered today as promise so i asked jacamo to refund my delivery fee as they didn't hold up their side of the deal during sale.
i contacted jacamo through the chat system and after battling with the terrible AI chatbot and i was finally put through to a "human" who was actually worse and more repetitive than the chatbot was.
Every question i asked i was just palmed of with a long pre written script and i was halfway through writing something back and they threw up another script saying "it looks like i have been inactive so we are closing the chat" and i was just cut off.
i started the chat again and got a different "human" and this one was just like he first. he loads up pre written scripts and wouldn't give me an honest answer to anything i asked and just kept putting walls of text instead of actually talking like a real person and eventually they cut me off also when i dare ask the same question twice.
im almost certain they are using ai rather than real people in these chats.
i called up jacamo on the phone and got through to a customer service agent and after i explained the problem to her and asked for my £5.99 delivery fee back because they did not hold up their side of the agreed contract during sale she began to raise her voice and wouldn't let me talk. she then straight up lied to me and said "you made the order last night (3rd of august) so today (4th august) is the day the order was shipped so next day delivery will be tomorrow (5th august). which makes absolutely no sense and i called her out for lying to me to which she tried to gaslight me by accusing me of not understanding what she meant when it was clear as day what she was trying to do.
once again i asked her for a refund and she tried talking down to me and at that point i asked to speak to her manager or another agent as she was being very unprofessional and she put me on hold.
The manager came on the line and i explained calmly and in great detail as to what has happened and what was said. i explained i tried to find out what was going on with my order and i was just messed about by jacamo staff who are using pre written scripts, shouting and talking down to me and simply just unwilling to take responsibility for the late delivery.
i then asked for a refund on my delivery fee as my order is on the other side of the country and its even saying on the evri website it won't be delivered today. and she then claimed that they have different tracking detail as t what i have and its apparently showing on there end that the parcel is with the courier and still on track to be delivered today. another lie.
the manager then told me i will get a refund if it doesn't tun up by 8pm tonight so i asked what i need to say when i call up later on for my refund and she just made this huge sigh and enthusiastically told what id need to say. (i wasn't being awkward i just wanted to know what to say so nobody's time was wasted later on).
I then repeated her own words back at her to confirm what she had said and asked her if this was all correct and said "yes" i then asked her "if my parcel doesn't come today will i get my refund at 8pm? is that correct"...she then slipped up and said "no".. she then realised what she said and backtracked and said "yes, you will"
i then asked her if she was sure as she doesnt sound it and she pipes up with a hint of smugness in her voice and says
"if your parcel doesn't arrive today and you call up at 8pm for a refund you will still be charged for standard delivery as its the next step down so you will only be refunded £1"
i countered with "well, my order is supposed to be delivered to a drop off point and not my address and it states on jacamo that any order over £40 will get free standard delivery to a drop off point/shop so if my order is a day late and my order is stepped down to standard delivery then i should still get my full £5.99 refund because my order is over £40 and being sent to shop so is free.. isn't that correct?"
And with this ladies and gentlemen the manager was slain. she was so stunned i used jacamo's own logic against her that she couldn't get a word out properly and began to stutter and she then abruptly ended the call.
last ever time i use this outfit as they are seriously rude to customers and instead of trying to make thing right they will fight you to the bitter end to 1 up you and keep your cash.who would seriously want to give money to a company like this when they treat you like sh**?
update:parcel never showed up and after contacting them again they said they would issue a full refund but i need to wait 24hrs? i seriously doubt i'll get it tho because they cleary can't be trusted

Generally positive, let down by Evri couriers.

Range of clothes, often find sizes are out of stock, I assume they are buying up end of line stock a bit like TKMaxx.

However I find myself closing my account now after they ripped me off.

I returned some items, which I hadn't had an issue doing in the past.

One of those returns came back to me with a curt note saying they will only accept items in new unworn condition.

The only wear I added to this shirt was to try it on. I returned it because of sizing.

That note says they will not now entertain it being returned an 'decision is final'.

I'm not going to entertain risk of being ripped off again so cancelling my account.

Originally received a letter, thanking me for opening my account. This was incorrect as i NEVER DID apply for an account. So, i emailed them to tell them & to close the account. No more response. Today. 24/07/2026. approx 10 - 14 days later, a garment turns up in the post. Not my colour, not my size, not ordered by me AT ALL. i phone Enquiry line, manage to speak to a person, who left me hanging on for over 10 minutes, then i notice on docs, calls to this number 13p a minute. Looks like a very dodgy company to me. Still trying to sort!

Been with them for years had never had an issue called today! trying to explain the most basic enquiry was virtually impossible ! The advisor was clueless it was like he was just pulled off the street and given a headset

I was about to purchase 3 linen shirts priced at £32 each full priced items
And I used a 25% discount voucher
The deductible discount
Should be £24 instead the website is only discounted £6.99 something wrong here code I used jac7j4eadrbj
Beware if you don’t calculate the balance before you purchase.
All 3 shirts are full priced

Easy to do and quick

Don’t order anything you may need to contact customer services about. They don’t reply!! Stay clear

Never had an issue with them until the begining of the year, a.p.r jumped from 29% APR to 69% APR, no warning just hyped the cost, so credit limit of 3k never missed a payment, and they can't answer why the jump, it is a total rip off avoid at all costs as it will cost you in the long run.

Don’t know how I have managed to end up paying so much for three t shirts ridiculous amount of money being taken over long period of time

Like many others, I was accepted with a £500 limit. Placed an order for £300 and received it. I returned two of the items totalling £180. No issues at all at this point. Few weeks later I went on the app and checked the credit limit which still said I had £380 remaining. I tried to place a small order and order was accepted. Then I receive an email saying credit application denied and order cancelled. Back in the app it now says £0 available. Will be checking to see if a hard search was done as this is not something I wish to happen.
Given the amount of people stating the same thing, the cynic in me would say that they give anyone the £500 limit, reduce it to zero after a few weeks and leave people with a balance that they have to pay and they can gain interest on.
I’ll be paying mine off in one go, closing account and deleting the app.
Avoid.

Poor service, no way to contact anyone.
I paid the £5.99 to get it delivered next day and two days later I am still waiting for an update on the delivery.
Waste of time as I needed the jacket today.

Quick easy and convenient

Appalling experience.

Jacamo delivered the wrong size TWICE, and one of them looked like it was secondhand and pre-worn. I spent hours explaining myself via a Chatbot, ChatHuman, and via their "customer service" emails, and they were nonchalant at best.

I had to return items without receiving a replacement (I had to re-order in myself). I would get a refund as standard, just like I would've if I simply just didn't like the clothes, instead of them being wrong (TWICE) and clearly pre-worn by some stranger!

Their customer service was useless and eventually gave up replying to me, sending me a generic feedback form.

They offered "compensation" in the form of a £10 cheque. A CHEQUE! What is this, 1998? They claimed they didn't have my card details on record... despite them refunding me on my card twice! Utterly baffling.

Honestly, just dismal and pathetic and unhelpful. I will never use this company again. AVOID.

I am incredibly frustrated with my recent purchase from Jacamo. After a product went faulty while still under warranty, I have effectively been ghosted by their customer service team.

Despite having the item already assessed as faulty by the manufacturer, I have struggled to get any meaningful assistance from Jacamo. My attempts to resolve this have been met with total silence; my emails to the customer services email address⁠ have been ignored for three weeks, despite their initial automated response promising a reply within 24 hours.

When I have managed to get through to them, the experience has been just as poor. Their live chat agents provided conflicting information—including a promise that I would hear back within three days, which was never honored—and telephone support staff simply instructed me to provide a returns number that I cannot obtain due to their complete failure to communicate. Even my attempt to formally log a complaint regarding this total absence of service has been completely ignored.

I am essentially left stuck with a faulty product and zero support from the retailer. Save yourself the stress and shop elsewhere—this level of service is completely unacceptable.

I placed an order with jacamo a week ago. I placed it with jacamo because everywhere else said it was out of stock. It was advertised (air cooler) next to an advert saying next day delivery. I paid for the item then received an e mail saying it would be delivered from (not on) Friday 26 June which was 6 days later. I phoned the customer support (!?!!?) to be told the same things I could have read in the website. It’s not a jacamo dedicated support number. I phoned again on 26 th June because I had not received an e mail about delivery. This time I was told my order had been cancelled on the 23rd because it was not in stock. I had received no e mail telling me this and the payment was still pending on my bank account. Apparently I have to phone the bank to cancel this pending payment. My advice…. Don’t use jacamo , don’t believe what it says on the website. If you do and you have problems don’t expect support and remember you have been warned. I definitely wish I had read reviews before I had ordered.