jaja is a good card to have. Recognized everywhere and very speedy payments at usage. The credit limit is good but could, perhaps, be a little bit higher as life is becoming more expensive and purch... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have had other cards which I applied for on line, but in my experience this has been the best so far. I was pleasantly surprised how easy and straight forward the whole process was, always kept in... See more
Company replied
Only 4* as the guidance during signinv ip was incomplete. I intended to take advantage of the transfer to pay off another credit card. The whole process to sign up etc was well ofganised and was 5... See more
Company replied
Straight forward setting up on the account, my experience as a more mature person, not Tech 100% savvy, everything was so easy no hassle no need to phone anyone, everything explained so easily. The se... See more
Company replied
Company details
About Jaja
Written by the company
Hello 👋 We're Jaja and we're on a mission to shake up credit and liberate our customers from needless complexity, wasted time, and frustration.
We're making the credit card experience simpler, more enjoyable, more intelligent – treating customers fairly and putting them back in the driving seat.
Find out more at jaja.co.uk
We're making the credit card experience simpler, more enjoyable, more intelligent – treating customers fairly and putting them back in the driving seat.
Find out more at jaja.co.uk
Contact info
PO Box 10782, LE18 9HS, Wigston, United Kingdom
- www.jaja.co.uk
4.5
Excellent
16K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
quick and easy application…
Extremely easy to set up and very quick decision and equally as quick to receive the card. The app is easy to navigate, the whole process was quick, easy and very smooth.
July 28, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I accidentally paid my full balance off…
I accidentally paid my full balance off and lost my 0% interest now im getting really high interest which im struggling to afford each month
August 11, 2026
Reply from Jaja
Hi Steven,
Thank you for taking the time to share your feedback.
We’re sorry to hear about your experience and understand your frustration, We have now reached out to you through the in-app Message Centre to provide some further information and support.
You can find our message by selecting the More tab > Help within the app.
Thank you again for taking the time to share your experience.
Thank you,
Natalie D.
App issues
You keep offering me a balance transfer but when I use the app, as directed to login and request the code, no code gets sent.
August 11, 2026
Reply from Jaja
Hi Rodney,
Thank you for taking the time to share your feedback.
We’re sorry to hear you’ve been having trouble receiving the verification code. We have now reached out to you directly by email with some troubleshooting steps that should help.
Thank you again for sharing your experience.
Thank you,
Natalie D.
Just love how the whole set up works
Just love how the whole set up works. Can pay balances nice and fast. The card works everywhere no questions asked. Exactly what you need in your wallet.
July 29, 2026
The game changer and amazing trust!
The game changer and amazing trust!
JAJA card is a credit card I would recommend 100%!
I have had it for almost 1 year and writing my review from experience.
They are reasonable,generous,flexible and above all easy to manage.
Try it and you will find rest!
I can't wait for my limit to be increased so that I can bin others and simply remain fully here!
August 10, 2026
Unprompted review
Excellent and clear application…
Excellent and clear application process.
App is helpful and modern compared to others.
Would highly recommend
July 22, 2026
From start to finish the process was…
From start to finish the process was really easy. The APP is easy to use and has lots of info.
July 22, 2026
Very easy to use
July 23, 2026
Very helpful and quick x
July 27, 2026
Very easy to set up and clear…
Very easy to set up and clear instructions from start to finish
June 22, 2026
It was easy to navigate the site
It was easy to navigate the site
Also a quick response
But i have not used the card yet hopefully i will use it soon
July 27, 2026
Top-notch
Top-notch. I had a dispute with a high-end retailer, and it was very well handled by the consumer dispute department. Full marks. Don't just look at the brand; go deep inside to see their services.
October 10, 2025
Every information needed to manage my…
Every information needed to manage my card is detailed and understood.
July 21, 2026
Easy application process
Easy application process! Great starting credit limit! When i had to contact customer services the problem was solved instantly.
July 26, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.