jaja is a good card to have. Recognized everywhere and very speedy payments at usage. The credit limit is good but could, perhaps, be a little bit higher as life is becoming more expensive and purch... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have had other cards which I applied for on line, but in my experience this has been the best so far. I was pleasantly surprised how easy and straight forward the whole process was, always kept in... See more
Company replied
Only 4* as the guidance during signinv ip was incomplete. I intended to take advantage of the transfer to pay off another credit card. The whole process to sign up etc was well ofganised and was 5... See more
Company replied
Straight forward setting up on the account, my experience as a more mature person, not Tech 100% savvy, everything was so easy no hassle no need to phone anyone, everything explained so easily. The se... See more
Company replied
Company details
About Jaja
Written by the company
Hello 👋 We're Jaja and we're on a mission to shake up credit and liberate our customers from needless complexity, wasted time, and frustration.
We're making the credit card experience simpler, more enjoyable, more intelligent – treating customers fairly and putting them back in the driving seat.
Find out more at jaja.co.uk
We're making the credit card experience simpler, more enjoyable, more intelligent – treating customers fairly and putting them back in the driving seat.
Find out more at jaja.co.uk
Contact info
PO Box 10782, LE18 9HS, Wigston, United Kingdom
- www.jaja.co.uk
4.5
Excellent
16K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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This card has changed my life and the…
This card has changed my life and the customer service people behind the scenes are fantastic can’t do enough for you.
July 20, 2026
Reply from Jaja
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I found java to be simple and straight…
I found java to be simple and straight forward easy to understand the terms and they offer a wide range of options excellent.
July 20, 2026
Reply from Jaja
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Bot did not understand the question
I wasn't able to use the balance transfer with the card I have to transfer from and i5can see no sign of the purchase offer the card came with. Helpful customer service for first issue although rather speak with human straight away. Your bot thinks I want to apply for purchase offer... I just want to make sure the one that should have come with the card is there.
July 31, 2026
Reply from Jaja
Hi Zoe,
Thank you for taking the time to share your feedback.
We’re sorry to hear about the confusion you experienced when using our AI assistant, and we’re pleased to hear our team was able to assist you further. We have now reached out to you through the in-app Message Centre to provide some additional information regarding your account.
You can find our message by selecting the More tab > Help within the app.
Thank you again for sharing your experience.
Thank you,
Natalie D.
Jaja's application is straightforward
Jaja's application is straightforward. No BS!
THE APP is great. The communication couldn't be better.
I don't know, I think it's the best credit card Ive had in the past two decades
July 13, 2026
Reply from Jaja
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Was misinformed about the credit card…
Was misinformed about the credit card having a balance transfer I applied then was told I didn’t get the balance transfer so cancelled immediately.
July 12, 2026
Reply from Jaja
Hi Justin,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your experience did not meet your expectations. We have now reached out to you through the in-app Message Centre to provide some further clarification.
You can find our message by selecting the More tab > Help within the app.
Thank you again for taking the time to share your experience with us.
Thank you,
Natalie D.
I found this company very helpfull and…
I found this company very helpfull and straight forward with my credit card.payments by direct debit help me keep my account updated and I dont miss a payment if I forget very helpfull to myself I would recommend this credit card company to anyone thanks
July 31, 2026
Reply from Jaja
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Ive had the credit card from jaja for…
Ive had the credit card from jaja for around two years now, the card works fine and the management area is tidy easy to use and understand
July 31, 2026
Unprompted review
Reply from Jaja
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Generous credit limit 💫
Said I would be accepted for this Visa card before applying so nothing to lose. Interest is fairly high though but I got a decent credit limit Fine if you can pay all in full, at least that’s the plan. 💫💫💫
February 5, 2026
Reply from Jaja
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Went smoothly no hidden expenses good…
Went smoothly no hidden expenses good service would recommend to anyone
July 16, 2026
Reply from Jaja
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Update
Update. Jaja upheld my claim. Uber paid 20 of 25 transactions back. Jaja paid 1 and gave me £40 goodwill. Several emails to Natalie in Complaints Dept regarding the other 4 but no response. Have to be Financial Ombudsman I’m afraid.
June 1, 2026
Unprompted review
Reply from Jaja
Hi Geoff,
Thank you for taking the time to share your feedback.
We’re sorry to hear about your experience and appreciate you bringing your concerns to our attention. We have now reached out to you directly through the in-app Message Centre so we could discuss your concerns further.
You can find our message by selecting More > Help within the app.
Thank you again for taking the time to share your experience.
Thank you,
Natalie D.
Easy to .set up and use simple to…ja ja card review
Easy to .set up and use simple to follow instructions all good service no problems thankyou
July 27, 2026
Reply from Jaja
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Card blocked while on Holiday
Card blocked while on Holiday, prefer to use credit card for finacial prptection, cleared balance prior to holiday to allow full use if needed and its beem blocked. You cant speak to a Human constant automation responses stating 2 weeks to rectify! Any other finacial institute allows rectification immediately just a quick review of transactions and confirmation and back up and running. Avoid if you want a hassle free, easy communication, finacial company
July 24, 2026
Unprompted review
Reply from Jaja
Hi Charlotte,
Thank you for taking the time to share your experience.
We are sorry to hear about your experience and appreciate you bringing your concerns to our attention. We have now reached out to you through the in-app Message Centre to discuss this matter further.
You can find our message by selecting the More tab > Help within the app.
Thank you again for your feedback.
Thank you,
Natalie D.
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