Jaja Reviews 

Easy to .set up and use simple to follow instructions all good service no problems thankyou

Card blocked while on Holiday, prefer to use credit card for finacial prptection, cleared balance prior to holiday to allow full use if needed and its beem blocked. You cant speak to a Human constant automation responses stating 2 weeks to rectify! Any other finacial institute allows rectification immediately just a quick review of transactions and confirmation and back up and running. Avoid if you want a hassle free, easy communication, finacial company

Easy and fast

Very smooth introduction…card arrived very quickly ..easy to apply

Easy app people on the phone very helpful and pleasant

Easy to apply

Good service

Best credit I have ever had payment is easy everything clear about how much I used and remaining balance 5 star

Really easy process, quick application. App seems easy abd balance transfer was a doddle

Good experience!

application from start to finish was so easy its a great card and given a fair limit great all round credit card

Let this review show that JaJa finance will gladly sever all access to your account when you move house with no real explanation. Will not let you close your account, refuse to speak to you on the phone or even close an account that's in credit balance. Absolutely shocking, I'd rather you just debank me. You may claim to be regulated by the FSA but I'll be taking this complaint as far as I can. Let me be clear, I will not send you any personal details over email / internet to any of your American 3rd party suppliers to confirm my identity when I've done so on the phone multiple times - for you to simply tell me I've failed identity checks. I don't want to enable the card I WANT TO LEAVE.

From an email sent to me earlier, You refer to me as Najat, was this email meant for someone else?

My email response to you, which I fully expect you to ignore based on your own internal security policy (because I moved house) and are demanding I email documents in an unsecured manner to third parties I you can provide no information security policies for.

As I've requested many times now

I’d like to close my credit card account with immediate effect and terminate the credit agreement. My understanding is that the balance is either zero or In credit. Please confirm the balance, stop any further spending on the account and arrange for any credit to be refunded to me.

I’m effectively relying on the following rights

My right to end the ongoing use of the credit facility and request closure of the account.
My right to receive any credit balance owed to me.
My right to complain if you refuse to close the account without a valid contractual reason.

Your company security policies cannot override my statutory legal rights.

If you believe I have at some point revoked my statutory rights, please point me to the term in my agreement that prevents account closure.

If you are refusing any part of my request please treat this as a formal complaint.

A fraudulent transaction was made on my account, I reported it right away. Took weeks to resolved and that was only due to me chasing them. It was resolved and I thought that was the end of it, but no a month later I tried to use my card and couldn't due to restricts. Again I contacted them and was told it would take 2 weeks to resolve and here I am nearly 3 months down the line from the original incident still unable to use my card. And best of all customer service is only open 9 to 5 Monday to Friday, so if you work it's a nightmare to get in touch and if you use the live chat they just close the conversation

Great Service

Very easy to apply. Quick decision.