Apparently very nice flowers. They arrived very dry but recovered after 24 hours with tlc. I had ordered the flowers as a gift, but it was I who received all the delivery messages, not the recipient... See more
Company replied
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See what reviewers are saying
The promise was "A box of the freshest seasonal flowers selected by our expert florists daily" but what arrived was "A box of whatever we had left over after we made all the other bouquets" - 2 with... See more
Company replied
Beautiful flowers, even nicer than advertised online. My mother was thrilled to receive them. They arrived in a timely manner and were fresh and in a beautiful elegant cardboard box. Presentation is e... See more
Jane Packer flowers are one of the most professional and high standard florists I’ve purchased from across multiple countries. Their service is attentive, responsive and great guidance. Their flowers... See more
Company details
Information provided by various external sources
Luxury Flowers Delivered Across The UK
Contact info
4.1
Great
423 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The recipient didn’t receive the item…
The recipient didn’t receive the item initially but once she did a day later she was thrilled with the gift.
December 4, 2025
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Beautiful flowers
The flowers were beautiful, in tip top condition and the design of the bouquet was restrained and gorgeous.
October 13, 2025
Beautiful flowers that arrived on time
September 3, 2025
Reply from Jane Packer
Hi Amanda,
Many thanks for taking the time and trouble to leave feedback on your recent delivery, it's much appreciated. We're delighted that you thought the flowers were beautiful - it means a lot to us.
Many thanks again,
The Jane Packer Team
There was a mix up over a birthday…
There was a mix up over a birthday delivery and I received some of the best customer service I have ever had! Real kind humans sorting out an issue. I'd recommend Jane Packer in a heartbeat!
September 2, 2025
Reply from Jane Packer
Hi Ronnie,
Many thanks for taking the time and trouble to leave feedback on your recent delivery, it's much appreciated. We're delighted that you were happy with our service and would definitely use us again - it means a lot to us.
Many thanks again,
The Jane Packer Team
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No flowers delivered and no refund given
UPDATE: Refund has now been processed.
I ordered flowers for a very important business contact over two weeks ago, which were never delivered despite providing the correct address, confirmed by the corporate website, reception, and the recipient.
Customer service was initially helpful and tried to coordinate with the courier for a re-delivery. However, the reattempts were scheduled on days when my contact was not in, and even those attempts failed. This has been extremely embarrassing with my business contact, and I have now sent over 22 emails trying to resolve the issue. The problem lies with Jane Packer and the courier, and I do not understand why I should be out of pocket (over £100) for a failure that was not my fault.
Currently, I am without flowers, and it was suggested that I arrange a new order “at my expense,” which I find insulting. I expect a swift refund, but have yet to receive one.
August 8, 2025
Reply from Jane Packer
Dear Anonymous, We're very sorry that you had a poor experience with our service and hope that you have now received a complete refund. We share your disappointment and have taken lessons from this and will no longer promise to deliver to large factory complexes that our courier struggles to complete. Many thanks for bringing this to our attention and thank you for taking the time and trouble to leave us feedback that will ultimately improve our service to others.
Many thanks again,
The Jane Packer Team
Reply from Jane Packer
Dear Helena , Many thanks for taking the time and trouble to leave us feedback. We were very sorry to hear that your flowers didn't last very long. This is highly unusual, however there may have been factors that caused this whilst out for delivery, particularly in the hot weather we have been having. Nevertheless, we want our customers to be happy with the flowers they receive in all circumstances. We've tried to get in touch with you by email but have not yet had a response. We would love to discuss this with you and make amends.
Apologies again for your disappointment,
Kind regards,
The Jane Packer Team
flowers delivered on time are friend…
flowers delivered on time are friend thought they were beautiful! thanks
June 20, 2025
Great flower bouquet and timely delivery
May 4, 2025
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Fabulous bouquet with beautiful colours
Fabulous bouquet with beautiful colours
Very well packaged
April 24, 2025
Excellent service and delivery on time
Excellent service and delivery on time. My daughter loved them. Thank you x
April 14, 2025
Lovely flowers for friend
My friend said the flowers I sent her were lovely and the photo she sent me confirmed that. I have used Jane Packer before and have never been disappointed.
February 28, 2025
Unfortunately the roses looked bruised…
Unfortunately the roses looked bruised to me.
I have done a couple of your floristry’s courses in the past so know what to look out for..
January 14, 2025
Reply from Jane Packer
Hi Michelle, Thanks for taking the time and trouble to leave a review. We're very sorry that you thought the Roses looked bruised. We've tried to get in touch through your email address that ends in ******@***group.com but have not heard back from you. Would you mind emailing us to discuss further.
Many thanks again for taking the time and trouble to leave a review.
Kind regards,
The Jane Packer Team
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Excellent customer service
Hat box roses for my daughter’s promotion. I had to speak with Sue from customer service about the order and she was fantastic
January 19, 2025
Beautiful as aiways
January 16, 2025
I have been a fan of Jane Packer for…
I have been a fan of Jane Packer for many years. Loved the Christmas Globe, a tad disappointed that it wasn't identical to the one I saw on the website.
December 16, 2024
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The overall efficiency and communication.
I ordered the flowers only 48 hours before delivery.
I was kept informed of the orders progress and delivery. The recipient was delighted and impressed with the fact that the flowers were delivered to the door-within a retirement village!
December 5, 2024
I was looking for traditional luxe and I found it
I was looking for a large luxury wreath and I certainly found it. Brimming with festive cheer, gorgeous velvet ribbons. Looks stunning on my door. Very happy would recommend.
December 2, 2024
Lovely arrangement- I let you choose…
Lovely arrangement- I let you choose the flowers and you did not disappoint
November 26, 2024
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