Apparently very nice flowers. They arrived very dry but recovered after 24 hours with tlc. I had ordered the flowers as a gift, but it was I who received all the delivery messages, not the recipient... See more
Company replied
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See what reviewers are saying
The original hat box flowers were beautiful when delivered pbut only lasted 4 days at the longest . They were kept in a cool place and the oasis was watered, but they were showing signs of agei... See more
Beautiful flowers, even nicer than advertised online. My mother was thrilled to receive them. They arrived in a timely manner and were fresh and in a beautiful elegant cardboard box. Presentation is e... See more
Jane Packer flowers are one of the most professional and high standard florists I’ve purchased from across multiple countries. Their service is attentive, responsive and great guidance. Their flowers... See more
Company details
Information provided by various external sources
Luxury Flowers Delivered Across The UK
Contact info
4.0
Great
425 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically replies within 1 month
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Gorgeous flowers
Gorgeous flowers.
Smooth, efficient delivery.
I haven’t used Jane Packer for a few years. I will definitely use again, regularly.
June 2, 2024
Reply from Jane Packer
Hi Henry,
Thanks for taking the time and trouble to leave us feedback. We're of course delighted that you liked the flowers and the delivery service. After not using us for a few years, we're very happy that on your return, we were able to regain your trust in us. We hope that we can repeat this again in the future!
Many thanks again,
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Flowers were beautiful as always
Flowers were beautiful as always, this was our 23rd wedding anniversary and we had Jane Packer flowers at our wedding …
Clearly they are still doing something right, as my wife was delighted…🙏
Presentation, packaging and delivery spot on
Keep up the good work guys 💪💪
May 22, 2024
Reply from Jane Packer
Thanks for taking the time and trouble to leave us feedback. We're of course delighted that you and your wife liked the bouquet and the service we offer. We hope that we can repeat this in the future!
Many thanks again.
The Jane Packer Team
Always great service and flowers from…
Always great service and flowers from Jane packer ‼️
April 29, 2024
Sadly Quality of flowers was poor
April 16, 2024
Reply from Jane Packer
Dear Jo,
Thanks for taking the time and trouble to leave us your feedback. We're really sorry that you felt the flowers you ordered were of poor quality. We pride ourselves in providing the best quality flowers and bouquet design, so are equally disappointed if this was not the case this time.
Our customer service team will be in touch with you to discuss this further and hopefully restore your faith in our service.
Thanks again for your feedback,
Kind regards,
The Jane Packer Team
Packer packs a punch!
Constant attention to detail, and great creative floral designs
The people - they're charming
Consistently going the extra mile to delight the customer
Er, that's it.
April 9, 2024
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Beautiful flowers exactly as I…
Beautiful flowers exactly as I ordered. Delivered as a Birthday gift. So reliable especially as they were sent to London and ordered from Kuala Lumpur Malaysia. I have used Jane Packer for many years and they have never let me down. Thank you
March 26, 2024
Feel confident buying from Jane Packer Florist…
The flowers I ordered were absolutely stunning and they think really great value for money compared to what I have seen in local Kensington Florists. The service was brilliant too. I was a little poorly organised and had ordered flowers at 9:00pm the night before I was hoping they’d be delivered. I received a call from Jane Packer at 9:00am the next morning stating they couldn’t deliver that day, but they would be with us the next morning. They could have just not called. I’d definitely recommend feeling confident about buying from Jane Packer
March 26, 2024
Amazing Service from Abbie.
Due to no fault of JP flowers, DPD missed a Valentines Day Delivery for my wife. Abbie handled our complaint with the utmost care and attention keeping us updated at every stage. She kindly organised for a beautiful bouquet to be dispatched on a next day delivery which certainly made up for the initial disappointment. The quality of service and product is unrivaled and we will certainly be ordering from Jane Packer in the future.
February 14, 2024
Unprompted review
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Great customer service
Great customer service! My item was damaged in transit, I called them and received seamless customer support with a replacement delivered to me the next day.
February 13, 2024
Wow!
My wife’s first delivery from Jane Packer Delivered and she was blown away with the selection and quality of the flowers. A beautiful and fragrant bouquet and far surpassing your competitors.
Thank you!
February 12, 2024
Excellent service and beautiful flowers…
Excellent service and beautiful flowers from Jane Packer. One small glitch was brilliantly handled by Abbie in customer services who went the extra mile to help. Highly recommended.
February 22, 2024
Unprompted review
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Fabulous flowers
I have had two outstanding bouquets delivered for VIP's. Superb quality of flowers and beautiful arrangements. The customer service is brilliant. Everything you need from a service, reliable, trustworthy and beautiful. Glad to have found them.
November 22, 2023
Unprompted review
Perfect for a really special occasion
I had complete confidence in you and was not disappointed. The flowers were outstanding and received with a wow. The delivery was perfectly timed and I was fully informed throughout - perfect for a really special occasion
December 29, 2023
Jane Packer floral treats
Jane Packer flowers are so totally reliable- the quality always consistantly delights. A creative floral treat that is guaranteed to make the recipient feel very special.
December 13, 2023
Really beautiful hatbox full of roses.
December 12, 2023
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Firm name - incorrect spelling
I disliked the fact that when the note was handwritten, whoever did it spelled the name of my firm incorrectly and then tried to fix it which looked bad when it arrived to the recipient.
November 29, 2023
Reply from Jane Packer
Dear Anne-Marie,
Thank you for taking the time and trouble to provide us with feed back.
We're truly sorry for this incident, it should not have happened. Please accept our sincere apologies. We set ourselves very high standards of customer service and we fell short this time. We will put steps in place so that this doesn't occur in the future.
Thanks again for taking the time to let us know.
Kind regards,
The Jane Packer Team.
Consistently great from…
Have been buying my Xmas wreaths from Jane Packer for the last 7 years and they are second to none.
Beautiful, elegant and with a twist . Customer service has always been wonderful. They are there to make their clients happy !
We do miss their London store and want some more variety on the fresh wreaths .
December 6, 2023
Reply from Jane Packer
Dear Papa,
Thanks for taking the time and trouble to leave us feedback, it's much appreciated.
It makes us very happy that you have enjoyed buying Christmas wreaths from us for 7 Years! Thank you very much for your loyalty.
We have taken on-board your comments regarding more variety on our fresh wreaths and will certainly implement this for next year.
Thanks again for your kind comments, we wish you a very happy Christmas and New Year.
Kind regards, The Jane Packer Team
I haven’t received the parcel
November 20, 2023
Reply from Jane Packer
Hi Amanda,
Thanks for taking the trouble to leave us feedback.
We've looked at your order that was placed online and the requested delivery date is tomorrow, 5th December. You should receive this before Midday. Please do not hesitate to contact us if you have any queries concerning this.
Best wishes,
The Jane Packer Team
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