Like the half price welcome month, discounted into the coming month with hope of seeing results would be good. Other Jane’s joining the trailer too so hopefully some weight loss in view, Am trying som... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Food is all delicious. My reason for four stars is purely because of the state of the delivery box which is not the fault of Jane Plan. A couple of meals were damaged which were immediately replaced a... See more
Company replied
Great customer service. I'm enjoying the process of losing weight for the first time. The customer forum is good for motivation. You feel you're not on your own. Asha, Lead Nutritionist, was... See more
Company replied
Packages containing food hard to open too many veg dishes sauce colour can’t get out of Clothing if spilled happy with some dishes have tried but still 2 weeks to go
Company replied
Company details
Written by the company
We’re one of UK’s leading weight loss programmes, delivering all your meals alongside the support you need to achieve lasting change. Pick a programme duration to suit your goals and explore our menu, packed with over 85 delicious, perfectly portioned dishes to choose from each month. We'll do all the shopping, cooking and counting for you, and even deliver everything conveniently to your door. That's one less thing to think about. Join today and achieve the success you deserve.
Jane Plan
Written by the company
- Healthy meals delivered
- We deliver perfectly portioned meals straight to your door, saving you time and headspace.
- Keep hunger at bay
- Eat the right amount of calories each day without compromising on your favourite dishes.
- Expert advice
- Support from Nutritionists 7 days a week, live events and an online hub packed with advice.
Contact info
United Kingdom
- 02034894770
- hello@janeplan.com
- www.janeplan.com
3.8
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This company is so accommodating and…
This company is so accommodating and helpful. They have adapted my plan to suit my needs which I'm extremely grateful for. It is also so easy to choose and change the menus, and delivery dates to suit.
June 25, 2026
Unprompted review
Reply from Jane Plan
Hi Angie,
Thank you so much for your lovely review. We're delighted to hear that you've found our team accommodating and helpful, and that we've been able to adapt your plan to suit your needs.
It's also great to know you've found it easy to manage your menu choices and delivery dates, giving you the flexibility to make your plan work around your lifestyle.
We really appreciate you taking the time to share your experience, and we're so pleased to be supporting you on your journey!
Best wishes,
Jane Plan
Excellent Customer Service
I’ve always enjoyed excellent customer service from the staff at Jane Plan. Recently this has included making changes to meal selection, delivery dates and account access issues.
Thank you Georgina and Asha for your help as well as for responding to my emails so speedily.
June 25, 2026
Unprompted review
Reply from Jane Plan
Hi Carol,
Thank you so much for your kind words! We're delighted to hear that you've consistently received excellent customer service from our team, and we'll be sure to pass your lovely feedback on to Georgina and Asha :)
Providing prompt and helpful service is something we really pride ourselves on, so it's wonderful to know this has been your experience.
Thank you again for taking the time to leave us a review.
Best wishes,
Jane Plan
Disappointed…
Hello my star does not reflect the quality or content of the food. I had erroneously thought there would be less sugar content, i have a sugar intolerance and I also find the spices not to my liking. I therefore sadly will have to stop my order. I can give ehat is left to friends to try. So sorry about this..
June 1, 2026
Reply from Jane Plan
Hi Kathleen,
Thank you for taking the time to share your feedback. We're sorry to hear that our meals weren't the right fit for your dietary needs and taste preferences.
We understand how important it is to find meals that suit your individual requirements. For transparency, all of our ingredients and nutritional information are listed on both our website and our packaging, so customers can check these before ordering.
We're sorry that your experience hasn't met your expectations, but we appreciate you recognising the quality and content of the food. We wish you all the very best in finding an option that's better suited to your needs.
Best wishes,
Jane Plan
Reply from Jane Plan
Hi Colin,
Thank you for your review. We're delighted to hear that you've had a very good experience with our service :)
Best wishes, Jane Plan
I love all of the meals I have had so…
I love all of the meals I have had so far except the mushroom risotto but that,s because I don't like mushrooms. Delivery came early in the morning which was great. It,s so quick and easy to do the meals. They are all so tasty and filling. I lost half a stone in my first week.
June 3, 2026
Reply from Jane Plan
Hi Karen,
Congratulations on losing half a stone in your first week – that's a fantastic start!
Thank you for your lovely review, we're delighted to hear that you're enjoying the meals and that your delivery arrived nice and early. Thank you for choosing Jane Plan!
Best wishes, Jane Plan
Delicious food and great support
Asha was lovely and extremely helpful. My request was dealt with swiftly and I received exactly the support I needed. The choice of meals is extensive and it tastes really nice. My weight loss has been stubbornly non-existant but since starting Jane Plan it is now starting to shift.
June 24, 2026
Unprompted review
Reply from Jane Plan
Hi Sally,
Congratulations on your weight loss!
Thank you for your lovely review, and we're so pleased to hear that Asha was able to provide exactly the support you needed. It's also wonderful to know that you're enjoying the meals and finding the plan is helping you make progress towards your goals :)
Best wishes, Jane Plan
Response immediately from Asha today
Response immediately from Asha today. When I emailed to say thanks for this months box and to request a pause for my next box as i will be away.
Its great because I can go away and most likly over eat,but when I come back I get straight back on my Jane plan. It keeps me from becoming overweight again.
June 24, 2026
Unprompted review
Reply from Jane Plan
Hi Georgina,
Thank you for your review! We're so pleased to hear that Asha was able to respond so quickly and arrange your pause for you :)
It's wonderful to hear how well the flexibility of the plan works for you and that it's helping you maintain your progress. We're delighted to be supporting you on your journey!
Best wishes, Jane Plan
Tasty meals
I have found Jane Plan meals so convenient and really tasty. There is a great variety of food and it has live chats online if you require further info. It is great you are able to pause and restart your plan when necessary at the same price.
June 24, 2026
Unprompted review
Reply from Jane Plan
Hi Cpc,
Thank you for your lovely review! We're delighted to hear that you're enjoying the meals and the convenience of the plan :)
It's also great to know that the flexibility to pause and restart your plan has been helpful for you. We always aim to make healthy eating as simple and convenient as possible, so we're pleased that this has supported your journey.
Best wishes, Jane Plan
Now on second month lost 9 pounds first…
Now on second month lost 9 pounds first month but now not moving!
May 5, 2026
Reply from Jane Plan
Hi Louise,
Firstly, congratulations on your 9-pound weight loss in your first month – that's a fantastic achievement!
It's not uncommon for weight loss to slow down or plateau after an initial period, but we completely understand how frustrating this can be. We have a team of registered nutritionists available to provide personalised nutritional advice and help you continue progressing towards your goals. This service is included with all our plans, and you can book a call by simply emailing hello@janeplan.com.
Best wishes, Jane Plan
I had my reservations but I am seeing…
I had my reservations but I am seeing results. From week one I started to lose weight and not once have I felt hungry in fact I struggle to eat the snacks, which are Very nice! With the added Fruit & Veg each meal is very satisfying. The flavours are delicious and certainly don’t require any added seasoning. The choices are great and it’s so simple to change the next month’s order if you want to try something new. There are reminder texts, recipes & support is always available offering advice on eating & drinking socially. Delivery is promptly delivered every 28 days by a very reliable courier!
I would totally recommend Jane Plan to any one who has struggled in the past to lose weight, all the meals are put together so all you need to do is pop it in the microwave for a few minutes add your own sides (which they give recommendations to accompany or use your own)
I just wish I’d started this last year!!!
April 27, 2026
Reply from Jane Plan
Hi Michele,
Congratulations on your weight loss and thank you for sharing such a wonderful review!
We're delighted to hear that you've been seeing results from the very first week and that you're enjoying the meals while finding the plan both satisfying and easy to follow.
It's also great to know that the flexibility to change your menu between deliveries has been helpful, and that our support, recipes and reminders have helped keep you on track. We're pleased to hear your deliveries have been arriving promptly and reliably too.
Thank you for recommending Jane Plan to others. Comments like yours mean so much to us, and we're thrilled to be supporting you on your weight loss journey :)
Best wishes,
Jane Plan
Quick response to my request
Quick response to my request. A special shout out to Fatima who was a great help. Excellent service.
June 22, 2026
Unprompted review
Reply from Jane Plan
Hi Jill,
Thank you for taking the time to leave such lovely feedback, and we're delighted to hear that Fatima was able to provide such helpful support. We'll be sure to pass on your special shout out to her :)
Best wishes,
Jane Plan
Jane Plan advice and guidance
I have been using Jane Plan for a while now and find the meals really nice mostly. The support I receive when phoning or emailing questions is so helpful and when I first started I needed some support and guidance on my weight lose journey which I received from a lady called Asha. She was very informative and gave me helpful advice and tips to help me continue
June 23, 2026
Unprompted review
Reply from Jane Plan
Hi Louise,
Thank you for your lovely review!
We're delighted to hear that you've been enjoying the meals and that you've found our support team helpful whenever you've contacted us. It's especially wonderful to hear that Asha was able to provide the guidance and encouragement you needed when you first started. We'll be sure to pass your kind comments on to her :)
Best wishes,
Jane Plan
I was sick after eating a dish
I was sick after eating a dish, however Jane Plan wouldnt engage or consider crediting any of the box.
May 5, 2026
Reply from Jane Plan
Hi David and Hannah,
Thank you for taking the time to share your feedback and we're very sorry to hear that you felt unwell. Your health and well-being are, of course, our top priority.
We would like to reassure you that there is no common ingredient used across all Jane Plan meals that would typically cause sickness, although each meal does contain its own individual ingredients. For this reason, all ingredients and allergens are clearly displayed on both our website and the meal packaging to help members make informed choices.
We are sorry to hear that you were disappointed with the outcome of your enquiry. We always take reports of this nature seriously and review the information provided to us carefully.
Best wishes,
Jane Plan
I have spoken to someone
I have spoken to someone. The delivery was poor... The box was to big ...I could not lift it and it was left at entrance of apartments please note I did not sign for the box!
When I eventual got it into my flat some of the packets were open attracted flies and was appalling
Taste of meals is poor
I rang to complain after visiting the web site I could not afford 8 months of food!
Was sent a form to return... I have no printer what can I do now?
May 30, 2026
Reply from Jane Plan
Hi Susan,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your delivery experience and the condition of your box on arrival. While it is uncommon, boxes can unfortunately become damaged during transit. We understand how upsetting it must have been to find some of the meal packets open, and we sincerely apologise for the inconvenience this caused.
Had you wished to continue with the plan, we would have been more than happy to arrange replacements for any damaged meals. However, we appreciate that you decided the plan was not right for you, and we're sorry to hear that the meals did not meet your expectations.
Regarding your return, we do offer a 14-day return policy. If you do not have access to a printer, there is no need to worry – you can simply write the information requested on the return form onto a separate piece of paper and include it with your return. If you need any further assistance with this process, please contact our Member Support Team at hello@janeplan.com and we will be happy to help.
Best wishes,
Jane Plan
Customer service.
I had a need to contact customer service and Asha helped me with my enquiry. She was very helpful and polite in her communication with me and rectified my issue promptly. Thank you Asha!
June 23, 2026
Unprompted review
Reply from Jane Plan
Hi Emma,
Thank you for taking the time to share your experience :)
We're delighted to hear that Asha was able to help with your enquiry, and we will be sure to pass your kind feedback on to her.
Best wishes,
Jane Plan
Three weeks in and I have lost 9lbs
Three weeks in and I have lost 9lbs so far towards my target weight.
Pleasantly surprised at the choice of meals available and the chance to change the menu every time you place your monthly order if there is something you are not keen on.
The best part is I have not felt hungry during the course of the diet.
Looking forward to getting to my target weight.
June 1, 2026
Reply from Jane Plan
Hi Simon,
Congratulations on losing 9lbs in your first three weeks!
We're so pleased to hear that you've enjoyed the range of meals available and found it easy to tailor your menu between deliveries to suit your preferences. It's especially encouraging to know that you've been feeling satisfied throughout the plan without feeling hungry.
Thank you for taking the time to share your feedback. We're excited to be part of your journey and look forward to supporting you as you work towards your goal.
Best wishes,
Jane Plan
Reply from Jane Plan
Hi John,
Thank you so much for the lovely review! We're pleased to hear that your delivery arrived promptly and that you've been enjoying the range of meals available :)
Best wishes,
Jane Plan
Since I started with Jane
Since I started with Jane, the customer service team have been absolutely fantastic, they are always available and willing to help. I would highly recommend Jane plan. The help and support from Asha has been especially good
June 22, 2026
Unprompted review
Reply from Jane Plan
Hi Mr and Mrs Garratt,
Thank you for your lovely review and recommendation! We're delighted to hear that you've had such a positive experience with our customer service team, and it's especially wonderful to hear your kind feedback about Asha. We'll be sure to pass your comments on to her and the team :)
Best wishes, Jane Plan
Help
Fatima was very prompt in addressing my issue of cancelling my contract when it runs out. She was previously very helpful with the delivery service and organised a refund for me.
June 22, 2026
Unprompted review
Reply from Jane Plan
Hi Wendy,
Thank you for your lovely review! We're delighted to hear that Fatima was able to assist you promptly with your query and that she has been so helpful with both your delivery issue and arranging a refund.
We'll be sure to pass your kind comments on to Fatima :)
Best wishes, Jane Plan
New recruit.
I only started Jane Plan on Thursday in time for dinner. As there were no instructions on the porridge sachets I sent and e-mail to Jane Plan on Sunday. Today, Monday, Fatima sent me the 'recipes'. I'm looking forward to breakfast tomorrow.
So far I have enjoyed the meals I have had. Off to heat my Carrot Soup for lunch.
June 22, 2026
Unprompted review
Reply from Jane Plan
Hi Margaret,
Thank you for your review! We're delighted to hear that you're enjoying the meals so far and that our member support team was able to help with the porridge preparation instructions. We'll be sure to pass your kind comments on to Fatima :)
It's great to hear that you're settling into the plan and we hope the carrot soup made for a delicious lunch!
Best wishes, Jane Plan
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