The website makes it so easy. I found exactly what I wanted, and it was a great price. My order was processed extremely quickly, then sent. I received it just over 24hrs after I made my order. You are... See more
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Absolutely FUMING! Website said they will deliver within 17/20 and now they haven’t even produced the cards! And they are telling me i shall receive before Christmas Eve! ITS Thursday and the post doe... See more
Company replied
We specifically ordered the Speilplate mounting system. Cewe however supplied the Skinnesystem on our two alupanel prints, which means they are not easily interchangeable. UPDATE: It seems I emailed... See more
Company replied
Japan Photo is an excellent shop, always ready to help if necessary. They always have prompt deliveries and extremely good quality on their products. I will never use any other photo services in the f... See more
Company details
Written by the company
CEWE Japan Photo er Skandinavias største fotokjede, med 23 butikker i Norge. Vi leverer høy kvalitet enten du bestiller en CEWE FOTOBOK, printer ut bilder ved hjelp av våre CEWE FOTOSTASJONER som står klare til bruk i alle våre butikker, eller om du kjøper fotoutstyr av topp kvalitet. Vi har et stort utvalg av spennende produkter! Vi ELSKER foto og ønsker å bidra til gode fotoopplevelser, og at gode blinkskudd ikke blir liggende på mobilen eller bortgjemt på en harddisk. Vi tror at ett bilde på veggen er bedre enn 10 på mobilen, og at gode minner gjør seg aller best i en personlig og unik CEWE FOTOBOK. CEWE Japan Photo er eid av CEWE, som er Europas største fotolaboratoriekjede, med virksomhet i 24 land. Japan Photo ble etablert i Danmark i 1985, og sommeren 1990 ble den første butikken i Norge åpnet. Hovedkontoret vårt ligger på Bjørndal i Oslo.
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4.0
Great
711 reviews
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Reply from CEWE Japan Photo
Hello Richard!
I can't see that you have sent us any emails in our system, can you please try to send your email one more time to kundeservice@japanphoto.no? We always do our best to respond our customers as fast as we can, and I'm sorry if we didn't reply to you.
Have a nice day.
Best Regards
Veronica
Rask levering
June 1, 2022
Reply from CEWE Japan Photo
Hei Tierry!
Så fint du er fornøyd med leveringen vår, tusen takk for tilbakemeldingen!
Ha en fin dag.
Med vennlig hilsen
Veronica
They changed our order without asking
We specifically ordered the Speilplate mounting system. Cewe however supplied the Skinnesystem on our two alupanel prints, which means they are not easily interchangeable.
UPDATE: It seems I emailed a no-reply address to complain, which is why there was no response.
September 10, 2021
Unprompted review
Reply from CEWE Japan Photo
Hello Adam
We can't see that we have recived any emails regarding this issue. Could you please send us an email to kundeservice@japanphoto.no regarding this, and we will give you an answer. Please make sure thet you don't add attachments over 5MB in total.
Beste regards
Steinar
CEWE Customer Service
Order paid for and NEVER arrived at Oslo Byporten
I purchased camera equipment online, and having received a notification to collect- the staff in the Oslo Byporten store found my order and asked me to pay again. I showed the email with the ‘ordrebekreftelse’ and payment details- but they refused to to give it to me! I’m really confused and upset, as I paid for the items.
August 29, 2021
Unprompted review
Reply from CEWE Japan Photo
Hello Oz.
If you have purchased items in our online store, these have been paid for when you placed the order. The store shouldn't demand money from you again. If you can send us your order number, we will talk to the store at Byporten about this so that you get your goods. You can send the order number to salg@japanphoto.no, and we will take the case from there?
BR, Steinar. CEWE Customer Service
Japan Photo is an excellent shop
Japan Photo is an excellent shop, always ready to help if necessary. They always have prompt deliveries and extremely good quality on their products. I will never use any other photo services in the future!
July 27, 2021
Unprompted review
Excellent products and service
Excellent products, and excellent service when something goes wrong as well!
July 19, 2021
Unprompted review
Excellent quality products
Excellent quality products. Excellent customer service. Very good prices.
May 5, 2021
Unprompted review
I don't recommend buying here
I don't recommend buying here. I contacted with them because the camera I wanted to buy was at "På fjernlager 5-7 virkedager leveringstid" and I asked them if it would take that long to send it to me and they assured me that yes, 7 days at most so I boutht the camera.
After 5 days I still had not received the tracking number and I contacted them in the chat and when I told them my problem they stopped answering me (I was more than 3 hours waiting)
They told me that I would receive an email that never did.
I was waiting more than 7 days and I didn't recive any email. I contacted them again and they said the camera was not in stock.
They made me waste my time !!!!
December 19, 2020
Unprompted review
Reply from CEWE Japan Photo
Hello Nerea
We regret that you have had an unfortunate experience with our customer service. Lately there have been some products that have unfortunately turned out to be exhibition models, and these have not been in salable condition. This is probably what happened to the camera you ordered as well. We regret that this case was not followed up well enough by our sales department so that you were notified within a reasonable time.
Best regards
Steinar
CEWE Customer Service
Ordered some wacom pens
Ordered some wacom pens, it said it would take 3-7 days to arrive after about 8-9 days i got a email saying they where sold out on some of the pens i ordered i said yes to getting the rest and the next day i just got a refund instead, they however did clear things out in the end and sent me 2 of the 3 pens.
September 22, 2020
Unprompted review
Reply from CEWE Japan Photo
I'm sorry you had a bad experience with our online store. It is clear that communication could have been better in this case. I'm trying to figure out why you got your order canceled instead of sent in two shipments. Feel free to contact us by e-mail salg@japanphoto.no if you have any further questions.
Best regards
Steinar, CEWE Customer Service
I try to make my own photobook and when…
I try to make my own photobook and when I am done and would like to go to pay, then it says, that not all my frames are with pictures/which is not true/! I have been using this program a few times before and it was working perfectly. Also in the end when I go to pay, it says SSL/TSL failed ...__????? I was working hours on this book. And then o LOST everything. This program is not useful anymore..... Please, TRY TO FIX IT !!!
December 6, 2019
Unprompted review
Reply from CEWE Japan Photo
Hello Maggy!
I'm so sorry you experienced this. If you contact customer service at https://support.japanphoto.no/ they will do their best to help you recover and help you through the process.
Best regards, Knut
CEWE Japan Photo
Excellent service from JapanPhoto Norge
Nice, easy to use website and they actually have physical shops you can purchase from, dotted all over the country.
Wide range of products at very competitive prices.
The people behind the counter I've met have a passion for photography and really know about the products they sell.
I had a query about a special offer code so I sent off an email to the online customer service on Sunday morning and got a reply back a few hours later.
Now that's what I call customer service!
TONY ARMSTRONG
August 1, 2016
Unprompted review
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