Jawbone Reviews 

No response to any email, calls, Facebook or Twitter post. Been trying for 3 months to report my defective item and get a replacement- without any success. The worst customer experience I have ever seen.

Worst ever experience with customer support. I have to blame myself for settling with this Company's product. No response from customer support for an email complaining about the defective product received. I cannot give below a '*' rating as it does not have the option.

Lessons learnt: Known devil is better than an unknown angel.

I can't either contact anyone in customer service. No emails, the 877 numbers don't work. Terrible Customer Service. Did they go bankrupt.

Going on 5 months now no responses or any help from Jawbone customer support regarding my jawbone up3 thats less then a year old and the band broke
WORSE CUSTOMER SERVICE EVER

Opened a case 4 months ago and now response. Also, tried calling their 1-800 number and it is disconnected.

Jawbone continues not responding my contacts. Bad company, bad products. Do not buy !!!!

New note: I would invite everyone to tweet Jawbone founder and owner @aasseily

What a shame....

I've had 2 Jawbones (Up and Up3) and was really happy with them. Given the company still advertises, I had not anticipated that their customer service was basically defunct - otherwise, I would have never bought my UP3 only a few months ago. Contacted CS several times, no response at all.... still under warranty but that's not worth a thing now. Great...

Terrible. This is the second band to break suddenly. I have tired to email them twice and I have not had a reply. I tied to phone the number I originally phoned when my first up broke-there as just a message about not accepting calls from the uk and Europe. This is appalling. Please do not buy a up band!!!

Staggeringly bad support. Without a doubt the worst support of any kind from any company I have ever dealt with.

My UP2 strap has broken - twice, because the plastic of which it is made is very thin & flimsy. The first time, it tool me several months to even get a reply, let alone get them to understand what had happened. When I got replies, they either asked me to submit a support request (which I did on numerous occasions) or they referred my to the FAQ section of the website.

Eventually, I managed to get a replacement (an updated version of the same product with a different strap design) - but overall it took about 3 or 4 months. Then, after only about 2 months the replacement broke as well. The rubber band is so thin, that just catching it in your sleeve stretched it - to the point that it snapped.

Since then, I have had no replies at all to my requests for support - apart from the auto-responder emails that thank me for contacting them and refer me to the FAQ page.

The Australian distributor in Perth now refuses to takes calls, and it is impossible to get through to the US support number.

In conclusion, the product (UP2) worked well enough electronically, but its physical construction let it down badly. As for the service, it is the worst ever!

I will never buy another Jawbone product again - no matter how good it is or how cheap it is.

This is beyond belief ..I don't know why I kept buying the jawbone up 3
I have had at least 4 and none are ever worry free. And how a company can have No customer help is beyond me.
I'd sure like to know if Anyone has a contact #?..

I have contacted them 4 times now to get exchanged my Jawbone UP, which has broken, but I have still not heard from them. I have both e-mailed and written them via their website. But no answer. Don't buy anything of them.
Incredible bad support !!!

I purchased an UP 2 for Xmas 2015. On September 29, 2016 it broke. The strap completely broke in two pieces. I contacted support went through all the hoops and received an email on 10-09-2016 that I have uploaded here:

We have submitted your warranty claim for processing, and have assigned you the reference number: XXXXXXXX. Our normal warranty terms and conditions require you to return the non-functioning product before receiving a replacement, but I don’t want you to go without your Jawbone product any longer. I've requested we ship the replacement first as an exception. As an additional exception courtesy, we will absolve the requirement to return your non-functioning product. Please recycle your product at your nearest electronics recycling center.
Please expect an e-mail confirmation as soon as the package leaves our warehouse. If you have any questions, reply here."
I expected to receive my new UP 2 in the 2 to 3 weeks. On 1-23, 2017 I sent another email as my UP 2 did not show up. It is now 4-22-2017 no UP 2.

NO customer service or support. emails and voicemails go unanswered. they just don't give a crap. wish i could give no stars.

Hopeless. No support whereas in the past the warranty was excellent. There is obviously a major design flaw with the straps breaking all the time.

I have contacted Customer Support twice about a non-working Up3 band and have gotten no response. There is no phone number to be found for them. I'm so frustrated and disappointed and wish I had not spent my money on this company.

Not worthy of even one star! I have tried for months to get in touch with Customer Support, via email and telephone. Zero response from them. I have a broken Up 2 which is still under warranty. In the past customer service was good, but now it is beyond appalling. How can this company continue selling its product without a customer services department?

Worst company ever!!! My UP2 band died after the first recharge cycle and just worked for all the while it had its first charge!! Tried contacting their support, no response despite repeated messages. Scamming SOB's you me owe me!!!

As others have stated - no customer support. My UP3 band broke in November. I opened a case, then nothing. No responses to emails, twitter, etc. Avoid at all cost.

I see that I am not to only one experiencing this! I`ve been trying to get in touch with jawbone for months! No responds to my emails and non of the phone numb. working... They used to have a great service. I thought it will give me better customer service and warranty, if I buy directly from them. NO! It`s rather ebay next time.
I used to have their old UP (with the jack connector) and was happy with it. Now I have UP Move, but the tracker itself stopped working after the first month! The straps are great.
So I have basically new tracker that`s useless and no chance of getting my money back. So frustrating.

Jawbone customer service used to be great. I've called every number I could find and the numbers are no longer in service. Pathetic company with overpriced junk for sale. SMDH