JEGS Performance Reviews 

327
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Considering 74 reviews, most reviewers were let down by their experience overall. Customers frequently reported significant issues with customer service, finding it unhelpful, difficult to reach, and often providing a runaround regarding problems and refunds. Many also encountered poor product quality, with items being cheaply made, damaged upon arrival, or failing prematurely after purchase. Furthermore, numerous people experienced frustrating order problems, including incorrect or missing parts, extended backorders, and a lack of communication regarding shipping. However, some customers also noted positive interactions with customer service representatives who were helpful and knowledgeable, providing accurate product information and prompt assistance. A few other people also felt that certain products, such as specific tool cabinets or rims, met their expectations for quality.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with many expressing significant dissatisfaction... See more

Order

Customers consistently note ambiguous experiences with order, with many expressing frustration over issues... See more

Customer service

Customers had negative experiences with customer service, with many describing it as atrocious, horrible, and... See more

Quality

Consumers find quality to be negative, with many reporting that parts are often defective, cheaply made, or... See more

Service

Clients share negative opinions on service, with many reviewers describing it as horrible and the worst... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Never ordering again. Advertised a great new carb, ordered immediately. A month goes by with no contact other than original email saying it was backordered and would be shipped on9/19. Have called tw... See more

Rated 1 out of 5 stars

had some questions about purchased product,so i sended a mail..no answer mabey something went wrong but after 3 more mails ...radiosilence...very poor/ bad communication.really a shame for this compan... See more

Rated 1 out of 5 stars

Horrible customer service!! Wrong parts listed to use together Incomplete exhaust kits, missing hardware Pier in Customer Service essentially told me to wait!! Pier also said his Tech Guys did n... See more

Rated 1 out of 5 stars

I would leave less than a star if that were an option. I purchased a radiator for my Jeep (frostbite cooling) 8 months ago (March 2025) and it has already failed. Jegs has emphatically refused to... See more


Company details

  1. Auto Parts Store
  2. Auto Parts Manufacturer
  3. Auto Parts Market
  4. Car Accessories Store

Information provided by various external sources

JEGS High Performance is the second largest mail order company of automotive equipment in the United States.


Contact info

  • Jegs Boulevard 101, 43015, Delaware, United States

  • www.jegs.com

1.4

Bad

TrustScore 1.5 out of 5

327 reviews

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No history of asking for reviews

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1.4

All reviews

(327)

75 reviews in the last 12 months

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Rated 1 out of 5 stars

Horrible customer service

I bought a fuel tank that was supposed to be a direct replacement but the flange for the vapor valve was oversized. I contacted customer support. Seth was extremely unhelpful telling me that there was nothing wrong with the tank. There is clearly a difference looking at the two side by side, but Im sure Seth would know better from behind his computer screen.
I sent pictures with measurements showing it was oversized. No reply. I tried to return it but with the restocking fee and shipping I would only get back around $30. What a rip off. Jegs customer service is one of the worst you'll ever have the pleasure of dealing with.

June 17, 2025
Unprompted review
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Rated 1 out of 5 stars

I give Jegs a 1 out of 5 rating

I give Jegs a 1 out of 5 rating. If I could go lower I would. Worst return policies. I bought a l slip joint eliminator for my 2001 Jeep Wrangler. The double carden joint was loose. Jegs's would only honor a return if I sent back the old parts. So my jeep will dit around for weeks. It took 4 hours to install. It will take the same to do it again.

Moral of the story, DON’T BUY THINGS FROM Jeg’s!

BTW, I even spoke to the manufacturer who said they would honor the non-return of the part.

Jeg’s you SUCK!

June 12, 2025
Unprompted review
Rated 1 out of 5 stars

TCI th350

TCI th350
Don't purchase it had been welded in one spot before, had a crack in the tailshaft housing, and less than 500 miles on it the bell housing snaps

May 20, 2025
Unprompted review
Rated 1 out of 5 stars

Your parts are total crap,you send out…

Your parts are total crap,you send out parts that are wrong, then send them out wrong a second time. Then I ordered a rear bumper and what a joke it was terrible what happened to your quality control. DONT waste your time or money with them. They talk a good talk but there parts and lack of quality control is a joke

June 2, 2025
Unprompted review
Rated 1 out of 5 stars

PRETTY POOR

PRETTY PORE ON YOUR PART JACK ME AROUND ON COUPONS NO DISCOUNT BOY WHAT A SHELL GAME YOU GOT GOING HERE YOU GOT SCANERS RUNNING TOO TO HIT MY CARD UP FOR MORE MONEY WHAT A JERKIMG AROUND I GOT TODAY REMEMBER WAY BACK WHEN JEGS WOULD ANSWER THE PHONE AND HELP DOES NOT GIVE A SHIT ALL ABOUNT THE BENJEMINS ????????

June 3, 2025
Unprompted review
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Rated 1 out of 5 stars

Never again!

Parts are garbage l.bought door locks, and the key doesn't even come out of them i returned some items that I didn't need and they charged me double the money for a return label. Was almost as much as the part. So I got nothing back. Customer service would not help so that was my last order I will ever place

May 29, 2025
Unprompted review
Rated 1 out of 5 stars

ordered for the last time here

ordered for the last time here i didn't get my parts shipped in a proper time as indicated on the website the parts are very expensive and they obviously don't care to have them delivered to me in a timely manner therefore i will get my engine parts from somewhere else and will be requiring a refund

May 29, 2025
Unprompted review
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Rated 1 out of 5 stars

Rocker arm stud broke in my Edelbrock…

Rocker arm stud broke in my Edelbrock head and it was a warranty issue. They supposedly sent it out but didn’t. Days went by and three phone calls and no one knows nothing. Week and half later they tell me they would check
with Edelbrock and have to wait for an answer. I’ve given Jegs thousands of dollars you would think they would just ship it right out, no I have to jump through hoops. Well the hell with them called summit and just payed for it got it in two days. Summit gets my money from now on

May 27, 2025
Unprompted review
Rated 1 out of 5 stars

THIS PLACE HAS GONE TO HELL OVER THE…

THIS PLACE HAS GONE TO HELL OVER THE LAST 2 YEARS I'VE BEEN BUYING FROM JEGS SINCE 1993 AND SPENT ALOT OF MONEY BUT THEY HAVE SEEN MY LAST DOLLAR I WILL USE SUMMIT FROM NOW ON, YOU LOST A GRAET CUSTOMER JEGS

May 12, 2025
Unprompted review
Rated 1 out of 5 stars

Besides the fact that to get tech…

Besides the fact that to get tech assistance usually means being on hold for an hour, here is my story
I ordered two Russel performance ( from the terrible Edelbrock group), carb to fuel line hit for Gm car using a QudraJet carb, the carb fitting Russel supplies did not fit my 1991 Gm QudraJet equipped 454 Chevy , even though it listed tgat it fit from 74’ on up…WRONG! The fitting that they supplied that threads into fuel bowl on one end and converts to a #6 AN ON THE OTHER WAS THE WRING DIAMETER FOR MY FUEL BOWL( carb side) the Jegs tech guy took 20 minutes to comprehend what I was explaining. I then told him I can make Jegs and Russell’s mistake “right”!if they supplied to 3/8” not flare to #6 AN IF THEY OR RUSSEL WOULD SUPPLY THEM OR PERHAPS DO THW RIGHT THING AND GRAB Russel performance and shake them down for the right part. Unfortunately, Jegs did neither, instead I had to buy two fittings, plain cad steel( the rest of the kit is anodized AN, so rhe wow factor is gone) and pay full price and tax/shipping!!! What kind of customer service is this??? Never again Jegs and never again anything from Edelbrock after many years of using products by them and the manufactures under their cooperate umbrella as I’ve had nothing but horror stories from that group, but Jegs had an opportunity to make this right and dropped the ball!

April 30, 2025
Unprompted review
Rated 5 out of 5 stars

Sure

Sure! Here are 10 comments related to international transmission repair:

April 27, 2025
Unprompted review
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Rated 1 out of 5 stars

Don't buy from jegs

I ordered wheel spaces. The guy wasn't rude and short. Didn't explain that there were 5 in a package so I ordered more. I had to pay double shipping and get a 15% return fee. I never buy from them again. I don't care if I have to pay more. And the second person I talked to didn't specify that there were 5 in a pack.

April 20, 2025
Unprompted review
Rated 2 out of 5 stars

First time buyer

First time buyer. Suckered into ordering parts due to supposed avaialability ie showing near term shipping dates. Checked order a few days later and shipping for part 1 was delayed 2 months so cancelled order. Part #2 was a simple small part (pin) that was already shipped unfortunately, so could not cancel . Was charged full shipping fee of $15 for and $8 dollar part, but showed up JIT.
Supply chain nightmare for businesses so constant changes and updates for suppliers is a hardship for business dealings and projected availability. Got a pump one year after order from another supplier, but no charges until they called and confirmed continued interest. Good CS
Jegs did refund my fees for the delayed part. They have a fair price. A reorder, if onsidered, would have to be met with free shipping based on my purchase circumstances. Like to give people a second chance when possible

March 31, 2025
Unprompted review
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