JEGS Performance Reviews 

Order headers. Our team mechanic installed them. He proceeded doing a smoke test. They ended up not passing. Ran scope down and findings that welds were not complete in the inside

I purchased bedlift early Nov. Said would ship in 2 days. I wait a week and got nothing. Finally get email saying it will ship week later. I look on website it says back.ordered. I get another email saying ahippingnis delayed again. After 4 weeks of waiting I start calling Jegs to cancel order. When and if you ever get to a live person I was told that I would have to call back Monday to cancel. Fastforward to today...Monday. called to cancel order. Spent 15 minutes waiting for live person since there isn't an order cancel option to chose. Person tells me they will send cancel notice to customer service and even had attitude. I will not use Jegs anymore. Summit will keep my business.

You can talk all the crap you want on jegs, but let me tell you there technical support is off the chain. They actually answer the phone and follow up on your order unlike many many other sites. They are top notch. I want to give a shout out to Wyatt in technical support! He is awesome and took care of me as well as the rest of the team that forwarded me to him.
Thanks,
John

Add me to their list of unhappy customers.
Not that they care.
They don't even read these reviews or respond to them.
The internet provides them a limitless supply of unsuspecting csutomers so what should they?
My beef: they don't read their shipping instructions.
if your order contains a drop-shipped item and you have special instuctions, COUNT on it they will NOT be followed.
You've been warned.

Don't work at this place which is trash. Just because someone forgets in one week to do something on there F key function they still use you fire then for asking a question. God forbid tje trainer who has worked there for 20 years if you are a male she will get snappy at you for asking a question. Example the female who was in training next me asked several questions about what she needed to do compared to me forgetting one thing asking the trainer so called Chrissy Christina about a deposit I was pulled into the office saying it was not getting the training not just me several people on indeed zip Recruiter saying the same thing about there training not good. So God forbid you ask a question you will get fired looks like there trainer already had it in for me already when she was so nice into helping the person in training next me who was a female asked several questions on how to do her job trai er was kind enough to do so but when it came to me she cooked up an attitude snappy like if you do not want to do you're job as a trainer you should be there it's called asking questions you cannot expect for some to get something in one week look at you're so called training and then saying the reason you live fast is because you have a customer to take care of ok where is you're training at then idiot I think it's bias considering the only one in tje training class who was a male she was snappy at me several times for no regard she would be working on a project for the company and not train us lol who does this you should ne training us we are in the training room lol and you are not training us lol really because you are to busy working on orders you're self dumb ass people man workers saying the something about jeggs and there messed up policy ad well on parts don't wast you're money or working time on this dumb company

Horrible customer service 20min to get someone on the phone!

You will never receive your product through Jegs. My order arrived 1 week later than expected, and it was not what I had ordered. I received a soft top for an entirely different vehicle. The box was totally destroyed. After an hour of taping the box up, I went through the exchange process and sent it back. I didn’t hear anything for 1.5 weeks, and when I did, it was to notify me that the product I had originally ordered won’t be delivered til next year. Absolutely terrible experience.

Bought a transmission in 2021 for a project I was doing . Never got to it before warranty ran out . Transmission lasted 2 miles made a loud noise and wouldn’t move anymore. Called a tech they said while installing pump they must of pinched an o ring but they won’t make it good. $2500 and still no transmission. I’ve spent a lot of money there but I guess that doesn’t matter. In the future I will go somewhere else that cares about their customers.

Less than 1 star. Never order here. You don’t know it’s back ordered till the order is placed and no cancel button. No after hours customer service so you can’t cancel that way either. Was charged $15 for shipping on a $1 part that shipped before customer service opened the next day. The back ordered part I can cancel but have already paid all the shipping. Do Not order from here!

Awful just like every other review. Their description said "in stock and ships today' but 3 days later hadn't shipped. I called, waited on the phone for an eternity as they don't have live chat and cancelled the order and the person had the nerve to tell me thats all 'general guidelines' and I may still get charged if they end up shipping. Ordered from Summit and shipped within a few hours and actually recieved a rebate. NEVER AGAIN JEGS!

I just bought a set of JEGS SSR wheels, great price , with the caps that are supplied won’t fit my 1991 S10 pickup. No problem but disappointing, call them and had to buy taller center caps adding $50.00 to this purchase, they won’t exchange or acknowledge they need to put a foot note on their ad , buyer beware

They’re shipping is super expensive & almost never comes by the date it’s supposed to, definitely going to start using speedway motors at least if it doesn’t come on time they refund the shipping cost!

Worst customer service ever. Had roller rocker bought from them. The rockers were thrown into the box with just a tray and tape. Needless to say the rockers were just being tossed around in the box. Called and emailed and never heard back from the email. I have to wait for my rockers to return to JEGS before I get my new ones. Put me back about 2 weeks on my build. Do me and yourself a favor and go to summit!

Absolute worst customer service and parts to ever deal with. Very long story, save your time and money and go elsewhere! I spent around $7000 with these knuckleheads and I will never spend another penny. I would give them the worst rating ever.

Ordered a fuel pump and distributor. What was in the fuel pump box wasn't what what on the packaging or on the website. The distributor was on damaged one that someone else had returned. Still had that persons damage note inside. Spent an hour on hold to get Auth to return it to the warehouse which is closer than the retail store. Took parts to warehouse and got a replacement for the distributor but the whole run of fuel pumps must be in wrong boxes because the second one also wasn't what was on the box. So far not bad. We handed them back the fuel pump for a credit and purchased another completely different pump. We never received the credit so I called again. Basically it says we kept the second pump which we didn't. Why would I buy a second pump if I kept that one? Out 70+ dollars for the pump their records say we kept.

This company is horrible been waiting over two months for something. Every time I call they say it will ship the next day and it never does. Scammers are better to deal with than this place.

You people lie out your butt. I called and talk to a woman that doesn't know anything . I was supose to get the item that I ordered on the 19 of Sept and was supose to get it by the 26th and didn't get it. So she lied though her teeth these people can't tell the truth. They are full of 💩. Don't buy anything from these people.

Chose one star because zero wasn’t available. Don’t order from this company. I got the complete wrong part and have spent nearly two hours on hold but barely moving through the queue. Sent an email to customer report where I was told I’d receive a response in 24 hours. It’s been over a week. No response. My only choice is to buy a return label and HOPE they get it right next time.

They promised the carburetor on the phone at a certain date, then send you an email and give you a later date.

Zero online customer service options. Nobody answers their phones. On hold for 2hours and 36min at this point. Started 53rd. Spent an hour as 24th, now 9th. Pretty sure people are just hanging up out of frustration.